Sandra Prothman For The Girls, LLC

July 27, 2017On Saturday 7/8/the customer came in to my store for a fittingI spent over an hour helping her try on different styles and cuts of brasI spoke with her about what she was looking for in a bra and she informed me she was looking for liftI explained that to get maximum lift with
a bra the band should be a gentle hug all day long as an elasticized compression garment to lift the weight of breast tissueEach time she tried on a bra asked if it was comfortable or if she wanted me to change the band/or cup sizeShe told me they were comfortable and chose two bras that she liked the best.On Tuesday 7/11/she left a message and said that she wore both bras and one fit better than the other, "they fit fine when I was measured but now they don't fit"I called her back to see what the issue was and try to helpI explained that a new bra can take time to break in and that only wearing it one day was not enough time to break in the bra or become used to the difference in how a bra is supposed to fitShe informed me that the bra fit fine all day and felt fine but when she removed it there was a mark (this is very for a bra to leave a mark), asked her to come in so that I could check the fit and adjust the bra as necessary possibly even giving her a free extender for both bras if necessary which would slightly loosen the band until the elastic naturally stretchedEven bad fitting bras leave a mark, so do tube socks and the elastic waist of some underwear which explainedI have no way to determine what the issue is or how to help resolve it since she would not come inI assumed she knew the return/exchange policy since it is posted at the check-out, so I had been trying to help offer her solutions that we could do together or she could try at home if she was unwilling to come back to the store.She called again on Friday 7/14/and spoke with her for a longtimeI tried to figure out what the issue was and offered ideas on how she could be more comfortable but informed her that I really could not help unless she came in so that I could identify the issueoffered several adjustment solutions.On Tuesday 7/18/She called and left a message stating that the bras were not comfortable and that she has sensitive skin and might behaving an allergic reaction and that she has not worn them anymore because she does not like to be uncomfortable and asked what the return policy wasThe materials on my bras are standard for most bras and listed on the labelShe did not tell me in the dressing room or at any time that she was sensitive or that she had any allergiescalled her on Wednesday morning and left a message stating the return policy.She called me at 1:that day and left a detailed message and said "when I called Tuesday you just made other suggestions to try to make it better but never said anything about your return policy' this is correct as I am trying to come to a solution that makes the customer happy by wearing a quality braThe entire message was about being able to return the underwear after wearing it not about how to come to a mutual solutionMy goal is for great customer service but I cannot take returns based on buyer's remorse due to their pocket booksThis is why I have customers try on all of the bras before they purchase themI am in the dressing room with them to help and answer any questions they may haveI want to be sure they leave with the exact thing that they love and have chosenI am a very small business and do not have the money to pay for someone else's mistakes but am very willing to pay for mineI cannot help determine what the problem is if she refuses to come in and let me see the bra and how it is fitting her.At 1:she called and left another message saying that one of the bras was actually ok but the other she needed to return because of a red line and she would be coming by that evening to have me return the black bra because she would not wear it and she really needed the $60.I called her back around 2:and left a message saying that if her goal was to return the bra had a set policy but I would love to have her come in so that I could work with her and see what the issue was with the bra (was there a defect? Was it adjusted correctly? Did it need an extender for free?)explained that the bra she was talking about is my best-selling bra and one that women have told me is the most comfortableI told her that the bra truly is excellent and was sure that if she would just come in to let me look and see what the issue was that she would love the bra and find that she would save money in the long run because it is a very durable long lasting wearable brastayed open late to see if she was coming in and she never arrived.Warm regardsFor the Girls, LLC

From: mb Date: Tue, Aug 29, at 6:AMSubject: Re: ***To: *** *** Dear ***,I am a bit confused I did see my response but I did not read the response from "For the Girls" until you closed the account.I want the chance to write to her and state that she was not correct in her response - she told me to not bother to come to the store that evening because she would not give me my money back and she did not want me waste my time on my trip back.I have not heard from you as to my next steps.Please adviseThank you*** *** ***

From: mb Date: Tue, Aug 29, at 6:AMSubject: Re: ***To: *** *** Dear ***,I am a bit confused I did see my response but I did not read the response from "For the Girls" until you closed the account.I want the chance to write to her and state that she was not correct in her response - she told me to not bother to come to the store that evening because she would not give me my money back and she did not want me waste my time on my trip back.I have not heard from you as to my next steps.Please adviseThank you*** *** ***

I am sorry it took me a bit to answer, I was under the impression that this matter was closed.Once underwear/intimates/brassieres have been worn and the tags have been removed they are not able to be returned for exchangeThis is a standard practice, even E-bay will not allow used underwear/bras to be resold even if the seller states that the items have been previously worn.I would really like to come to a resolution that would make the customer happy, I have offered several solutions even staying open late in the hopes that she would arrive but it seems receiving money is the only option she will consider.Kind regards

July 27, 2017On Saturday 7/8/the customer came in to my store for a fittingI spent over an hour helping her try on different styles and cuts of brasI spoke with her about what she was looking for in a bra and she informed me she was looking for liftI explained that to get maximum lift with
a bra the band should be a gentle hug all day long as an elasticized compression garment to lift the weight of breast tissueEach time she tried on a bra asked if it was comfortable or if she wanted me to change the band/or cup sizeShe told me they were comfortable and chose two bras that she liked the best.On Tuesday 7/11/she left a message and said that she wore both bras and one fit better than the other, "they fit fine when I was measured but now they don't fit"I called her back to see what the issue was and try to helpI explained that a new bra can take time to break in and that only wearing it one day was not enough time to break in the bra or become used to the difference in how a bra is supposed to fitShe informed me that the bra fit fine all day and felt fine but when she removed it there was a mark (this is very for a bra to leave a mark), asked her to come in so that I could check the fit and adjust the bra as necessary possibly even giving her a free extender for both bras if necessary which would slightly loosen the band until the elastic naturally stretchedEven bad fitting bras leave a mark, so do tube socks and the elastic waist of some underwear which explainedI have no way to determine what the issue is or how to help resolve it since she would not come inI assumed she knew the return/exchange policy since it is posted at the check-out, so I had been trying to help offer her solutions that we could do together or she could try at home if she was unwilling to come back to the store.She called again on Friday 7/14/and spoke with her for a longtimeI tried to figure out what the issue was and offered ideas on how she could be more comfortable but informed her that I? really could not help unless she came in so that I could identify the issueoffered several adjustment solutions.On Tuesday 7/18/She called and left a message stating that the bras were not comfortable and that she has sensitive skin and might behaving an allergic reaction and that she has not worn them anymore because she does not like to be uncomfortable and asked what the return policy wasThe materials on my bras are standard for most bras and listed on the labelShe did not tell me in the dressing room or at any time that she was sensitive or that she had any? allergiescalled her on Wednesday morning and left a message stating the return policy.She called me at 1:that day and left a detailed message and said "when I called Tuesday you just made other suggestions to try to make it better but never said anything about your return policy' this is correct as I am trying to come to a solution that makes the customer happy by wearing a quality braThe entire message was about being able to return the underwear after wearing it not about how to come to a mutual solutionMy goal is for great customer service but I cannot take returns based on buyer's remorse due to their pocket booksThis is why I have customers try on all of the bras before they purchase themI am in the dressing room with them to help and answer any questions they may haveI want to be sure they leave with the exact thing that they love and have chosenI am a very small business and do not have the money to pay for someone else's mistakes but am very willing to pay for mineI cannot help determine what the problem is if she refuses to come in and let me see the bra and how it is fitting her.At 1:she called and left another message saying that one of the bras was actually ok but the other she needed to return because of a red line and she would be coming by that evening to have me return the black bra because she would not wear it and she really needed the $60.I called her back around 2:and left a message saying that if her goal was to return the bra had a set policy but I would love to have her come in so that I could work with her and see what the issue was with the bra (was there a defect? Was it adjusted correctly? Did it need an extender for free?)explained that the bra she was talking about is my best-selling bra and one that women have told me is the most comfortableI told her that the bra truly is excellent and was sure that if she would just come in to let me look and see what the issue was that she would love the bra and find that she would save money in the long run because it is a very durable long lasting wearable brastayed open late to see if she was coming in and she never arrived.Warm regardsFor the Girls, LLC

I am sorry it took me a bit to answer, I was under the impression that this matter was closed.Once underwear/intimates/brassieres have been worn and the tags have been removed they are not able to be returned for exchange. This is a standard practice, even E-bay will not allow used underwear/bras to be resold even if the seller states that the items have been previously worn.I would really like to come to a resolution that would make the customer happy, I have offered several solutions even staying open late in the hopes that she would arrive but it seems receiving money is the only option she will consider.Kind regards