[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I know for a fact that I was at SSD on October 5th not the 6th to fill out the proper paperworkI would like to see a time stamped photo from your security cameras showing that I was there in the 6th as you say I was, as well as a copy of the class withdrawal form with the date I wrote on the formIf you would like, I can submit proof that I called prior to the cash withdrawal on October 3rdYour receptionist was rude about withdrawing my son from your class but said that she would remove my file from payment on that dayI had my phone on speaker and I have a witness to this conversationPlease refund me my money at your earliest convenience Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
I have attached Ms***'s signed policy form, automatic payment agreement which authorizes us to withdraw the tuition payment on the 4th of each month, the credit card receipt time stamped on the 5th of October at 1:00pm, and the signed withdrawal form turned in on the 6th of October Ms ***
was aware of our policy about withdrawing from classes and our no refund policy stated on the policy contract that she signed on July 27, Usually we take out automatic payments on the 1st of every month but were asked by Ms*** to wait until the 4th of every month to take it out Since the 4th fell on a Sunday, her October payment was taken out on the 5th of October Our policy states that the withdrawal form, "must be completed and turned into our office by the 1st of the month intended to withdrawal to terminate further tuition obligations for the season The Primary Contact is responsible for tuition payments and late fees until a Withdrawal Form is turned in to the SSD office, regardless of attendance." She turned in this form on the 6th of October which means she is still responsible for tuition for the month of October regardless of attendance When I was informed of the withdrawal of the child, I was in the process of finding another more developmentally appropriate class for him that he could take without the assistance of his motherSince Ms*** already paid for the month of October *** has the option of taking a combo class where he could go into the class without his mother We offer that class on Wednesdays at 9am or Thursdays at 9am We will hold this credit of month of classes on his account until May 23rd, per our policy Thank you,Sandra R***Owner/Director Sandra's School of Dance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I know for a fact that I was at SSD on October 5th not the 6th to fill out the proper paperworkI would like to see a time stamped photo from your security cameras showing that I was there in the 6th as you say I was, as well as a copy of the class withdrawal form with the date I wrote on the formIf you would like, I can submit proof that I called prior to the cash withdrawal on October 3rdYour receptionist was rude about withdrawing my son from your class but said that she would remove my file from payment on that dayI had my phone on speaker and I have a witness to this conversationPlease refund me my money at your earliest convenience.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I know for a fact that I was at SSD on October 5th not the 6th to fill out the proper paperworkI would like to see a time stamped photo from your security cameras showing that I was there in the 6th as you say I was, as well as a copy of the class withdrawal form with the date I wrote on the formIf you would like, I can submit proof that I called prior to the cash withdrawal on October 3rdYour receptionist was rude about withdrawing my son from your class but said that she would remove my file from payment on that dayI had my phone on speaker and I have a witness to this conversationPlease refund me my money at your earliest convenience Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
I have attached Ms***'s signed policy form, automatic payment agreement which authorizes us to withdraw the tuition payment on the 4th of each month, the credit card receipt time stamped on the 5th of October at 1:00pm, and the signed withdrawal form turned in on the 6th of October Ms ***
was aware of our policy about withdrawing from classes and our no refund policy stated on the policy contract that she signed on July 27, Usually we take out automatic payments on the 1st of every month but were asked by Ms*** to wait until the 4th of every month to take it out Since the 4th fell on a Sunday, her October payment was taken out on the 5th of October Our policy states that the withdrawal form, "must be completed and turned into our office by the 1st of the month intended to withdrawal to terminate further tuition obligations for the season The Primary Contact is responsible for tuition payments and late fees until a Withdrawal Form is turned in to the SSD office, regardless of attendance." She turned in this form on the 6th of October which means she is still responsible for tuition for the month of October regardless of attendance When I was informed of the withdrawal of the child, I was in the process of finding another more developmentally appropriate class for him that he could take without the assistance of his motherSince Ms*** already paid for the month of October *** has the option of taking a combo class where he could go into the class without his mother We offer that class on Wednesdays at 9am or Thursdays at 9am We will hold this credit of month of classes on his account until May 23rd, per our policy Thank you,Sandra R***Owner/Director Sandra's School of Dance
Because of the extreme circumstances in this case we have offered a refund
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I know for a fact that I was at SSD on October 5th not the 6th to fill out the proper paperworkI would like to see a time stamped photo from your security cameras showing that I was there in the 6th as you say I was, as well as a copy of the class withdrawal form with the date I wrote on the formIf you would like, I can submit proof that I called prior to the cash withdrawal on October 3rdYour receptionist was rude about withdrawing my son from your class but said that she would remove my file from payment on that dayI had my phone on speaker and I have a witness to this conversationPlease refund me my money at your earliest convenience.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]