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Sandro Paris

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Sandro Paris Reviews (3)

RevDex.com: I got direct contact with Cecelia from SAMP group, and saying they are processing a refund to me. They didn't mention BBB (case ID [redacted] ) but I believe this is solved.Thank you. [redacted] **...

Revdex.com:
I got direct contact with Cecelia from SAMP group, and saying they are processing a refund to me. They didn't mention Revdex.com (case ID [redacted]) but I believe this is solved.Thank you.
[redacted]...

Review: I made a purchased on Dec [redacted], 2014 on sandro.com and returned part of it days later. Back then they only offer store credits for sale items (even within 30 days). So I got a return confirmation email on Jan [redacted], 2015, which shows a $441.44 online credit.When I try to make another purchase last month, I couldn't find any credits in my account. I therefore contact their customer service and was told: "As of Tuesday, May * we launched a new website, which no longer has the store credit feature. We have forwarded your request to the [redacted] corporate office. They will respond with a resolution within 2 buisness days."That was the email I got 10 days ago (on June [redacted]), I sent another email checking in but never hear back.Desired Settlement: Cannot trust their online service anymore. Request a refund to my credit card.

Consumer

Response:

I got direct contact with Cecelia from SAMP group, and saying they are processing a refund to me. They didn't mention Revdex.com (case ID [redacted]) but I believe this is solved.

Thank you.

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Description: CLOTHING-RETAIL

Address: 10 Crosby Street, 3rd Floor, New York, New York, United States, 10013

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