Sands Hotel & Conference Centre

Christee R [redacted] replied Nov I am sorry to hear that you had so many issues with your roomI wish that you would of spoke to our front desk as they are hours and would of changed rooms immediately! I have brought your concerns to our maintenance & house keeping to reviewNext time you stay with us, Please try one of our upgraded rooms, as I am sure you will be pleased with the changes we are implementingChristee - General Manager Christee R [redacted] December 7, 2016I was surprised to read the response regarding the stay in our Hotel, as this is not the way our rooms are presentedThis guest did not contact the front desk immediately with all the concerns that were posted about the room, as we would of moved them to ensure they were in a satisfactory roomThe guest did not speak to front desk upon check out to voice their concerns nor request any reimbursementOur standards are to ensure we can make our guests feel as comfortable as we can, and if we had been made aware of this, I am sure we could of satisfied their needsThe guest may contact myself directly to try to rectify this situation.Thank you; Christee - General Manager

Christee R[redacted] replied Nov 17 I am sorry to hear that you had so many issues with your room. I wish that you would of spoke to our front desk as they are 24 hours and would of changed rooms immediately! I have brought your concerns to our maintenance & house keeping to review. Next time you...

stay with us, Please try one of our upgraded rooms, as I am sure you will be pleased with the changes we are implementing. Christee - General Manager Christee R[redacted] December 7, 2016I was surprised to read the response regarding the stay in our Hotel, as this is not the way our rooms are presented. This guest did not contact the front desk immediately with all the concerns that were posted about the room, as we would of moved them to ensure they were in a satisfactory room. The guest did not speak to front desk upon check out to voice their concerns nor request any reimbursement. Our standards are to ensure we can make our guests feel as comfortable as we can, and if we had been made aware of this, I am sure we could of satisfied their needs. The guest may contact myself directly to try to rectify this situation.Thank you; Christee - General Manager