Sands Kia

I never spoke to a man named Kyle. I did speak to a sales manager named Herb. And I was not "okay" with having to wait a few weeks for the new contract to be reflected in the pay-off amount. I am looking for this to happen in the next week in order to know that my concerns have been resolved. This response by your organization shows the disconnect between reality and your image management. I have documented notes and an email from Herb. I have no awareness of a person named Kyle. Please work toward resolving this conflict swiftly.

Mr. [redacted]'s infomration has been removed from our customer data base systems. We apologize for any inconvenience this has caused Mr. [redacted]. It may take upto 7 to 10 business days for his contact information to be completely removed. If after the 7 to 10 business days calls are still received,...

please contact me immediately so that I may address them.

Sincerely,

Sands Kia

Office Manager

Review: On Saturday 6/8/13 there was a car sales ad in the Arizona Republic newspaper to lease a 2014 KIA Cadenza for $269/mth with $1,000 down at Sands Kia in Surprise. The sales associate, [redacted], was very nice & professional...great guy. He showed the exact car in the ad and took us for a test drive. We returned to the showroom to start the leasing processing. His manager/boss ([redacted]?) advised us of the down payment required, which was nowhere near $1,000 as stated in the newpaper ad. More like $3,500. When we advised him of what the ad said he became a little rude and snapped at us stating that is not what the ad said. My husband went out to the car and brought in the newspaper and showed it to him. No where on the ad does it state anything about any required incentives, discounts, etc required to get the down payment to $1,000. The sales manager reviewed the ad and then took over to the sales desk where another manager also reviewed. Then a third employee was involved, I believe he was the general mgr or asst general mgr. He returned to us with the newspaper stating we had a problem to which my husband replied "I don't have a problem. I want to lease that car for $269 a month with $1,000 down as stated in your ad". The GM just kept repeating there is a problem and offered no resolution. He did not even apologize for the misprint or the fact we drove all that way out there for that deal. He only stated as we were getting up to leave that he would have a retraction printed. As of today we do not know if the dealership printed a retraction in the newspaper. In the state of [redacted] the dealership would have had to lease the car to us as stated in the ad unless they had the actual retraction posted in the dealership, but who knows what Arizona law is if any re: "false" advertising. It almost borders on bait & switch. We are very disappointed we could get the car as advertised, but more disapointed in Kia's poor customer service (potential customers). Again, the salesman [redacted] was great, but the management staff was rude, unhelpful, and basically did not give a damn. We ended up leasing a VW Passat TDI from [redacted] They had fantastic service.Desired Settlement: We would like to know if the dealership ever printed the retraction. The dealership's upper mgmt/owner should be made aware of incident to it does not happen in the future to others and they should be aware of staff's attitude.

Business

Response:

Ms. [redacted],

Attached you will find copies of the advertisement for the Kia Cadenza that [redacted] can in to purchase. The ad states $299 per month lease for 36 months with $0 down. There is a notation that this is “On approved credit. One ad expires 06/17/2013 and the other expires 06/10/2013. There is also a copy of the [redacted] ad from the [redacted] (under the Special offers tab), this ad states #319 per month for 36 months and $2,000 Due at signing. Regardless of which ad is being used, they are all subject to approved credit. If the lending institution requires additional money down, there is little the dealer can do. The lenders would have the final say on what they would allow for amount financed, down payment, monthly payment and the interest rate that would be determined; based upon an applicant’s credit history.

We invite the Wolf’s in, to see what we can do to assist them in purchasing a vehicle. We strive at getting our customer’s the best possible loan for their needs and the banks requirements.

Thank you,

Office Manager

Sands Motor Company, Inc.

Sands Chevrolet, LLC

Sands Imports, LLC DBA Sands Kia

Phone ###-###-####

Fax ###-###-####

Review: I purchased a vehicle from Sands Kia in November of 2011 and since then, despite repeated requests to stop, they call me and solicit me for new business. I did not enjoy my first interaction with them and do not wish to give them any more of my business.

On 7/12/13, I called Sands Kia and asked to speak with the general manager. I was transferred to [redacted]. I asked him to remove my name and number from their lists and he said he would.

On 7/14/13 and 7/16/13, I received sales calls from Sands Kia.

On 7/16/13, I called and asked to speak with the sales manager and they said which one. I said new car and I was again transferred to [redacted]. I asked his title and he said sales associate. I asked to speak to the real sales manager and was transferred to [redacted]. I explained my desire to not be contacted by Sands Kia ever again and he said he would remove me from his database. I also informed him if I heard from them again I would file complaints with the [redacted], the Revdex.com and the [redacted].

On 8/1/13, I received another call from Sands Kia saying they are looking for my car and are prepared to make an aggressive offer on it (sales pitch).

Today on 8/7/13, I called Sands Kia again and asked to speak with the [redacted], the new car sales manager. Go old [redacted] answered and I told him to remove me from their lists and that I would be filing complaints.Desired Settlement: I want them fined for their predatory sales tactics. I realize your office doesn't do this. I want them to stop calling me. I want them to forget I ever existed. I want Tony fired for misrepresentation. Seriously, I just want them to leave me alone.

Business

Response:

We apologize that Mr. [redacted] experiance was an unpleasant one. I have personally removed his contact information from our systems. It may take a few days for all calls to stop. If within one week Mr. [redacted] is still receiving calls, please contact me directly at 623-455-7768.

Sincerely,

Sands Kia

Office Manager

The sales department at Sands Kia continue contact me after I asked them not to and expressed NO interest in purchasing a vehicle. I once had my currently owned vehicle serviced at Sands Kia. While I waited for my car, the sales people in the show room tried to sell me car. I declined, but they must have gotten my phone from the service department. I declined their repeated offers and told them to remove me from their calling list. However they ignored my request any continue to call. This is unprofessional and unethical business practice.

Review: On Dec 23, 2013 my boyfriend and I bought a car from sands kia. The deal was they would pay off the title loan on my old neon and that would be used as the down payment. I left the dealership with the registration and I signed all appropriate paperwork to use that car as trade. We were told the car would be picked up a few days after Christmas. The car was still parked outside my house until January 4. When I got home that Saturday night the car was missing. Sunday ee called and were told that since it wasn't repoed they must-have picked it up. They promised to call us back. We called and left message after message when we spoke to people they never called back as promised. On Jan 9th they finally said they didn't have the car. We filed a police report reporting the car as stolen. Now the dealership wants us to pay $500 as a down payment for them not receiving the car. I feel this is their responsibility because they wouldn't return our calls and they waited so long to pick the car up.Desired Settlement: I would like not to have to pay the down payment when they should have picked the car up on the day promised.

Business

Response:

One of our Sales Managers, [redacted], has been trying to reach Ms. [redacted]. We are not looking to collect the $500.00 for the vehicle that was traded in, we are simply trying to get a letter signed stating that the vehcle was not traded in and that Ms. [redacted] is respsonsible for the vehicle in it's entirety. Sands has no interest and/or liability on this vehicle. Our attempts to speak with the customer has been unsucessfull. Sincerely,[redacted]Sands KiaOffice Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Im contacting the Revdex.com because I feel like I was laed on by the salesmen at sands kia not only once but twice. I went to sands kia last june to purchase a car. I was a firsttime buyer and I ended up purchasing a brand new 2014 kia optima. The saleman at the time said he would get me a good price and that I would be getting discount because there were sales at the time. Long story short I over paid and now I am backward on the my car.

So even with that said I went back to the 2 days ago to look at a car I wanted. the sales man told me that he would make it work or me because I was a returning customer. And assured me taht I would be driving off the lot with that car. So we start by doin and appraisal on my car. Then I find out that my car is worth way less than what I was expecting. So I explained to the sales men that I bought the car from them and that if he could help me out by giving me a little more for my vehical. He said that he talked to his gm and looked at the deal of m last purchase. The salesman told me that his gm agreed to make a good deal for me after looking my contract over.the gm said he could geta into thevehical I wanted and do kind of like aswap for my current vehical.the same monthly payment as I got now.

So I go over there thinking I was guna be leaving with a new vehical. So I wanted to talk number like how much is the vehical guna cost.He never gave me a price on it.hekeeped saying that it depends on credit.So I told hime mine and my moms credit score and told himcan they make it work with those scores he said yes I would be walking off the lotwith that vehical. they just needed the todo a credit app. I told the salesman that I did not want my moms credit checked if I would not ba able to get it. hesaid that he will get me the car. so he runs it and comes back and says my momcould getthe car the score was good enough. but but they could not do anything for me. so my mom took a hit on her credit for nothing. I left very dissapointed that the sales man got my hope sup for nothing..so the same night I inquire about another car. I get a call back I explaind what happendthe day befor, andhe said that he can get me the car I wanted.I just need togo by after work and talk about it. I told himare you sure you are guna be able to work it out forsure, he said yes he saidcome by tonite for you car. I was so happy again because I was guna get the car this was wasaround 10 am.

I text him back and forth all day he keeped saying yes he can get me into the car.so right befor I leave work I call and tell him I was guna go and that if he was sure. he said ill give you a call back. so I get a call back and he says he cant help me out. that aint right for the second time get my hopes up just to hear that no he cant.But why tell me all day he can get mne into it. I called my fiancee and told her we were guna get it. then to hear that they cant help me out.

that is wrong I have depression and feel like got taken advantageoffed off my first deal and I go back thinking they would of token care of me. But now im just depressed and kinda angry that they did to me. I am a good custmer I sent me mom and dad over there for a new vehical and they both bought 2 new cars. And for me to be treated like crap and not be taken care of for bein a loyal customer. I cant even go try at another dealership because now I do not have a cosigner my mom does not want to get anoter hit to her credit. I hate that they did that to me. I thought they were guna help me out but I guess not.Desired Settlement: I would like to get the camero I wanted and just do an exchange with the same monthly payment I already got and no dwon payment this time. I need them to give me what I owe on the vehical I own. I traded in my truck as a downn payment lasttime time they gave me 4500 for my truck and that was mydwon payment I got a 4.9 intrest rate and 420.00 a month for 72 months add it up I really over pid got tooken advantage of. be cause I was a first time buyer. I was ripped off my last purchase at sands kia and I think they should make it right by getting me the camero I wanted as saying to me thank you for goin thru what I went thru with sandkia. they should get me into the camero I want. for the same price as my car. it would be the right thing to do buying a car should not be that hard and a get headace because they just lieto custmers.

Business

Response:

Tell us why here...Mr.[redacted] came in to the dealership last week to trade in his 14 Optima. for a pre-owned Camaro. Unfortunately, Mr. [redacted] owes more than his vehicle is currently worth (which is typical during the first year of ownership). It is extremely rare to trade in that soon for a pre-owned vehicle with $0 money down and lower your payment.[redacted]Sands KiaGeneral Sales Manager

Consumer

Response:

Hi Marie,Sorry about not explaining myself. I did go into sands kia to go and look at a car. Two different salesman assured me that they could get me into a car. So I go and they tell me both times they can't help me. I explained my situation to them and told they I did not want my credit ran. Unless they were sure that I could get. I told them my credit score as well as my Co signers. They insisted that they could make it work. So I told them go ahead and run the credit. Then they say to me I'm too backwords on my car no bank will finance me. But I bought my car they 1 year ago. I put $4,500 down because I traded in my truck that was already paid off. I was suppose to get rebates as well. I never got the rebates it my fault for not knowing what to look at when I was signing my contract.I pay $420.00 a month with an Apr of 4.9% for 72 months. They said I would even out if I kept my car for another year. I calculated it and I will never even out. I will end up paying a little over $34,000 for my car after all said and done. I should of only be paying around $30,000 for it. All I wanted was for them todo was do what they had todo on there end. To help me out. But they only wanted to give me $17,500 for my car. If they would of gave me at least $20,000 for my car and got me the car I wanted for a little under black book value. They could of got me financed but they did not want to help me. I asked to speak to the GM multiple times they said that he was busy. I asked them if they could pass him on the message and call me so I could discuss my situation to him. And maybe he could help me out a little more than every one that I talked to. But till this day still no call or email from the GM. What Is the deal with that? I can't go anywhere to trade in my car because I to backwords on my car and that ain't right.Mr.[redacted]

Review: After advising sales associates from Sands Kia to remove me from their calling list and to stop contacting me, I received a solicitation sales letter from [redacted], their general manager. More urging to explore buying deals including buying my current vehicle is contained in this letter. This company's representatives are very persistent and inconsiderate in their tactics to get consumers to purchase vehicles from them. Each time a rep from Sands Kia called me, I clearly expressed that I was not interested in doing business with them. So they should have respected my decline and ceased further contact with me which includes no solicitation mail.Desired Settlement: I want Sands Kia and all of its associates to stop contacting me.

Business

Response:

[redacted],

We have requested to have Ms. [redacted]’s information removed from our system. This process may take 3-4 business days to complete. If calls should continue after this point, please contact me directly so that I can address it immediately. Our apologizes for the inconvenience this has caused Ms. [redacted].

Thank you,

Office Manager

Sands Motor Company, Inc.

Sands Chevrolet, LLC

Sands Imports, LLC DBA Sands Kia

[redacted], AZ [redacted]

Phone ###-###-####

Fax ###-###-####

I went into Sands KIA in Surprise and I saw A LOT of inappropriate behavior! Mainly employees touching each other in ways they should not! I have pictures to prove it. I was very unhappy with the service and lack of respect they had for customers. Something needs to be done.

Review: Several other "issues" but most importantly, I purchased a car on 4/23. My trade-in was to be paid off by them per contract which definitely did not happen. After numerous phone calls to them, each time speaking with a different Genl Mgr only to find out that even my salesman no longer worked there, I got the "checks in the mail" routine. I got numerous calls & letters from that creditor regarding late car payments for 2 months along with late charges. Whenever I called Sands Kia asking what the heck was going on, the characters kept changing. They would promise to call back, didn't happen. When I left messages, no call back. I just found out today 6/11 that my previous creditor was finally paid off on 6/4. I am confident that my credit rating has dropped because of this unprofessional conduct. I am in the process of relocating to another state due to a severe illness but getting a mortgage now will be out of the question. They really left me in sad shape financially.Desired Settlement: Since I also attempted to cancel a warranty that I felt I was pressured to purchase, I wish that to be cancelled and redo my bill of sales on the car to recalculate the monthly payments. When I asked about cancelling well within 3 days of purchase, the finance guy told me it was too late. That even "if" he cancelled it, my car payment would remain the same ??? A bunch of crooks. I also question selling price listed on bill of sale.

Business

Response:

[redacted], In regards to [redacted] complaint. It is company policy that a customer’s payoff for a trade in is not released until we are funded on the purchasing vehicle. We were funded on [redacted] vehicle on April 30, 2014; we mailed the payoff check # [redacted] to [redacted] on May 1, 2014. The banks have 30 days to produce a title to release the liens. On June 2, we learn that [redacted] did not show receiving the payoff check. We then verified that the check had not cleared our account and stopped payment on check # [redacted] re-issued check # [redacted] and [redacted] this check to [redacted]. [redacted] posted the check to [redacted] account on June 4 as stated by [redacted]. We apologize for the delayed processing of the payoff for [redacted], unfortunately there are times that a check is lost and/or misapplied by the receiving parties. These instances are out of our control. We tried to rectify the problem as soon as we learned that [redacted] had not received the original check sent. Due to the customer confidentiality laws in place we do come across situations where the banks are notifying the customer’s of payments not received and/or balances not paid in full. The customer’s sometimes assume that there is just a delay in process and it will be handled. We apologize for the manner in which [redacted] feels that her concerns were handled and have addressed these instances with our managers to avoid future problems. Thank you, [redacted]Office Manager[redacted].[redacted]Phone [redacted]Fax [redacted]

Sands Kia did a bait and switch deal on me this week. When I went to Sands Kia I was interested in a new Kia Sorento. I test drove one and I informed her that I was interested in buying the vehicle and that I was pre-approved by my credit union but that I needed to stay close to $25,000. She stated that the manager and herself agreed to an amount a little over $26,000 and I told her it was fine because it had some upgrades. She drew up a bill of sale to take to my credit union and my loan officer and I worked diligently to get the loan completed. That evening I was told to come in to complete the rest of the paperwork and I could take the vehicle home since they received a verbal approval from my loan officer. I waited there for about 1 1/2 hrs while they were finishing up the paperwork then the manager came out and informed me that the vehicle that was listed on the bill of sale is the vehicle I wanted but the numbers that were worked out by another manager was acutally for the base model and not for a Sorento with upgrades. So they asked me to take a look at the base model instead. I reminded them of the deal that was made for the vehicle with upgrades and they stated that the GM would not allow that vehicle for the quoted price on the bill of sale. With that I informed them that I was no longer interested. This almost seems like it's unlawful since there was a bill of sale written out. Don't bother going there. According to them this was all because of a manager so, what does that tell you about how things are run.

Review: I purchased a used [redacted] for my 17 year old daughter on 6/20/14, invoice total $8,4665.98. When I test drove it with the salesperson, he made if very clear that her used to sell [redacted] and knew all about them.

Additionally, he reassured me that Sands Kia has a very thorough inspection process, to the extent that it was in the mechanic's best interest to find all things that could be wrong, so he could then be compensated for making the repairs. One item I was particularly interested in was the bra, because it was a 2-piece set and covered a lot of area. So much so that I asked if it was hiding anything, I was reassured that it was not.

Over the next few days, I returned the car several times. There were quite a few things wrong, including a loud raking sound in front end, headlights will not illuminate road directly out front etc. Check engine light came on, a on after just a couple days, and when backing up makes terrible noise also the /trunk liner removed after purchase prior to delivery.

The dealership is a over a 90 minute drive one way. During one of my appointments, [redacted], ordered replacement trunk liner. Their mechanic confirmed that there is a loud noise when in reverse, but in the end, he said it was just going to have to be that way. Dealership attempted to adjust headlights, but not to a level of safety for night driving due to the front end damage that was hidden under the leather car-bra at time of purchase. Eventually, [redacted], offered to give me a credit and take the [redacted] back. My purchase invoice reflected $8,465.98 for the Mazada3 on 6/20/14, on the 8/28/14 purchase invoice for the [redacted], I was credited $6,700.00 for the [redacted]. On the purchase sheet their calculations reflected that they needed an additional $1,999.99 from me. I paid them the additional funds, bringing my out of pocket just for the purchase of the [redacted] to $10,465.97. This total does not include the repairs for the A/C nor the ones still needed.

By the end of August, it was clear the [redacted]'s front end and headlights were not going to be repaired, in addition to the many other items wrong with the [redacted]. At the time I trusted them, an believed that they were trying to do the right thing. to purchase a 2008 [redacted] Liberty "That was in such great shape, they wanted to make sure my daughter had a great car". They charged me the difference, I paid in cash. Despite their claim that they were giving me a "good deal", it was clear that I was being charged fair market value for the [redacted] Liberty based on Kelly Blue Book. I didn't mind, as it is important for my young daughter to have a safe, reliable car.

I trusted them and their sincere statement that they were trying to make amends due to the original salesman misleading me on the original purchase of the [redacted] and items/issues wrong with it that couldn't be repaired.

It became a joking matter to many of the employees in the dealership that I was "there again" and the length of each stay. I had believed the car they were now selling me ([redacted]) was thoroughly inspected and in good repair. I was assured that their automobiles go through an intense inspection with over 200 check points, any and all repairs are made prior to selling a car.

Within the first week of driving the [redacted] I called and left several messages. 1.The air conditioning was not working 2. The fuel fill spout shut off mechanism doesn't work. When filling with fuel, it will not shut off the gas pump when almost full. Even if you manually pump the fuel, and stop, it will back flow a cup or more out of the fuel tank and onto the ground without warning. 3. The car makes a loud grind/clunk noise when you are parked and shift into gear (Automatic Transmission) 4. The Driver's Window, and the rear passenger window motors grind and sometimes the driver's window stalls when going up. 5. At random times when driving, the motor will rev up, but the car does not accelerate. Something must be wrong with the accelerator and/or motor? 6. The Cruise Control is inoperable.

Additionally, I was charged $200 at the close of both autos for a "window etching". When I inquired about it, they said it was "insurance that can be used if car is stolen". I stated I didn't want it (both times for the [redacted] and [redacted]), but since they chose not to refund me I asked for the paperwork to process the claim, if I ever had one. No one will provide me with this paperwork for the [redacted] despite my requests. I have also asked for information as to the last Oil / Filter change as the sticker in the car reflected 10Kmiles under where it was when they sold it to me, they refuse to provide me with any information as to when the last service was completed.

After several phone calls, emails and written letters, I finally had to have the air conditioner repaired myself. I continued to try to reach [redacted], as he was who I was working with and I was told he was the Sales Manager. I continued to call and leave messages for [redacted]. Ultimately, I mailed him a letter with notes, copies of emails and the receipt for the A/C repair. The place that repaired the A/C said it had been "charged", however it only lasts a couple days as the A/C leaked and was in need of repairs.

I sent the notes in as well to Kia Sands, and hoped that they would contact me and assist with the other outstanding issues on the [redacted] as well.

After they received my letters, I finally received a voice mail from [redacted]. We missed each other a few times, but finally connected. When I was able to speak with [redacted], the Sales Manager ( who had ridden with me on the test drive and processed the sale of the [redacted]) we spoke briefly. When I started to calmly explain all of the issues we were having with the [redacted], he interrupted me and stated he was busy and had a client walk in that he needed to talk with and he would call me back.

He has not returned my calls, nor has anything been done to rectify the situationDesired Settlement: I would like to have the [redacted] in good working order as was promised. Due to the issues, we drive this [redacted] as little as possible. I would like to have the outstanding repairs made and be reimbursed for the air conditioning I have already had repaired. I would like to have the repairs made by a shop outside of their dealership as I feel compromised by having been taken advantage of repeatedly.

Business

Response:

Our General Manager, [redacted] contacted [redacted] approximately three weeks ago. She is getting us the bill from her vehicle for the air conditioning repair. We will reimburse her for that repair once a copy of the billing is received. Ms. [redacted] will then be responsible for any other repairs. My apologizes for the delay in response Mr. [redacted] was hoping to have the copy of the billing and have Ms. [redacted] reimbursed before replying, however we are still waiting for the copy of the billing.

Review: I purchased my car from Sands Kia about three years ago. Since then I have received dozens of emails and phone calls, asking me to make to purchase another vehicle. I have called them over a dozen times and have spoken to two managers however they continue to contact me. I have sent emails, and clicked the "unsubscribe button" on their advertisements, but they refuse to stop contacting me.Desired Settlement: I want them to stop contacting me.

Business

Response:

Mr. [redacted]'s infomration has been removed from our customer data base systems. We apologize for any inconvenience this has caused Mr. [redacted]. It may take upto 7 to 10 business days for his contact information to be completely removed. If after the 7 to 10 business days calls are still received, please contact me immediately so that I may address them.

Sincerely,

Sands Kia

Office Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My children (Daugher-[redacted], age 19 and Finance, [redacted], age 21) are preparing to move to a much colder climate for graduate school and they need to have a vehicle that they may be able to drive in the snow. The vehicle that we originally purchased from Sands Kia, Kia Spectra, is not a safe vehicle for them to drive in the snow. [redacted] and [redacted] went in and started the process with Sands Kia the middle of April to trade in the Kia and purchase a Jeep. We are now at the end of May and the Kia payment is past due with [redacted] Union. I have always been the one to contact Sands Kia, and find out the problems that they were having with just having the kids on the loan. My husband went in to sign with the kids; was denied. I then called Sands Kia to find this out, to be asked for me to come in and now sign with just my husband and I. On May 24, Friday, the last of the $90.00 given of the $900.00 downpayment, unaware that this was one of the issues holding up the paperwork until I call. To my atonishment, when I told them that I needed the paperwork delivered overnight to [redacted] I was told that wasn't possible (May 24). I had spoke to [redacted] U[redacted] and they had given me the exact address to overnight on May 24. Tues, May 28, called Sands again to follow up, and make sure that loan is out and on its was to being processed before June 1. No, My husband and I need to come in and sign again. Frustrated that this is how they are handling a auto loan, when we have already given all the information multiple times and have signed documents on two seperate occassions, now requesting a third signature. I would and will take my business somewhere else. Becauase of Sands Kia dragging their feet and I always needing to call for answers, this will go on our credit, which makes me even more frustrated, when wer are trying to improve it.Desired Settlement: I would like to have Sands Kia to change their ways of processing auto loans for new, young or old customers. To have a vehicle for over a month and still not have it financed or have the correct documented paperwork, is unacceptable! If the someone is not able to afford the vehicle and have tried everything that day to finance the vehicle, then purchasing that vehicle is not meant to be. Yes, it is nice to drive the car of your dreams around for over a month, but one gains the satisfaction, knowing that you will own the car with the paperwork in order prior to driving it off the lot or even if you drive 2-5 days, not a month and half.

Business

Response:

Ms. [redacted],

Our management staff has tried repeatedly to contact Mr. and Mrs. [redacted] and we have been unsuccessful. We have left numerous voice messages, but there is not a return call.

We have review the customer’s file and unfortunately, the dealership tries to get the best loan possible for the customer. The financial institutions always has the final decision on how the loan would be structured for a customer based upon the customer’s credit history, income and other pertinent information.

We welcome the opportunity for the Hennesey’s to contact us at anytime to discuss the deal transaction further.

Thank you,

Office Manager

Sands Motor Company, Inc.

Sands Chevrolet, LLC

Sands Imports, LLC DBA Sands Kia

Phone ###-###-####

Fax ###-###-####

Do NOT buy a care from this dealership. They scammed my elderly mother by selling her a used car far above the cost of a new vehicle of the same make. The car was less than a year old and has transmission issues. When I took the car in to be looked at they told me the issue was "normal" for that type of vehicle and I'd just have to deal with it.