Sandstone Realty, LLC

8/27/15Revdex.comEuclid Avenue4th FloorCleveland, Ohio 44115-2408Re: Revdex.com Complaint ID [redacted] ***To Whom It May Concern: We have received the complaint from [redacted] and are strongly disputing his claims When they signed the lease and took possession of the property they immediately called and made the complaint Our maintenance team was dispatched to meet the tenants at the property at 4pm They did not arrive until 4:25pm and when we met them at the door they refused to allow us into the unit to inspect the property or make repairs We followed up with them several times and each time we were met with objections allowing us into the unit to make their repair requests Since they are barring us from making repairs they are not entitled to break their lease nor will they be receiving a refund If they continue to deny us access to the property we are prepared to post an hour notice of intent to enter and make the repairs As for “rat poison” on the carpeting, we do not use those materials and would have hired a professional exterminator, should there have been a need There are no rats, or other rodents, at the property so there is no need to use a poison to eradicate them We try to resolve issues without owner's involvement as that is what we are hired to do Our staff is instructed to provide the owner’s information, upon request If they still have not received a copy of the owner’s information we would be happy to provide it for them They will need to contact the office to make arrangements to gather that informationIn the meantime we were made aware that they had also applied for another unit and we believe that they want to move to the other unit and are using excuses to be let out of their lease It is a legally binding agreement and we will not be allowing them to break the contract The unit is in nice condition and is livable We do not rent units that are uninhabitable and the tenants were allowed the opportunity to view the unit prior to signing the lease, at their showing, and made a conscious decision to proceed with taking possession of the unit Should you need to reach us to further discuss the matter we can be reached at [redacted] .Sincerely,Sandstone Realty

From: [redacted] Date: Thu, Oct 1, 2015 at 1:43 PMSubject: Re: BBB Message Re: [redacted] ComplaintTo: [redacted] The issue we have is that the tenant acknowledged the fact that she turned in keys late and therefore she is not... entitled to her deposit back. We had already released the funds to the owner. I will ask if the owner is willing to refund the money but I have not had an owner yet that has returned a deposit that was due to them. Once a tenant goes into the next month they are required to provide a new notice and pay for the months that they will remain in the unit. Thank you for your patience and understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below Property Management did do repair to basement, only the guy did was a bleach wash on Friday the 14th of July and said he was
Coming back on the following Monday to paint walls he never showedThey did not receive request for maintaince on Aug 5th because
I was out of the house on July 21stSo they could not of revived a request from me on Aug5th As for the mold I have some pictures
ofbasement wall and pictures of floor with standing waterTheir own sewer guy told me it was flooded with raw sewage and not from
In basement.
Regards,
*** ***

August 12th, 2015Revdex.comEuclid Avenue4th FloorCleveland, Ohio 44115-2408Re: ID *** - ***, *** - *** ***
*** *** *** ***To Whom It May Concern: Please accept this letter as response to the claim made by Ms***, after the deadline, as we were out of town and have just been informed of this matter We are disputing Ms***’s claims that nothing was taken care to assist her in her situation and that mold was present in the property We agree that Ms*** made a maintenance request, the only difference is that we sent our repair crew the same day to snake out the main drain line and cleaned out the gutters to ensure the water would flow away from the house The basement did have some water on the floor but did not flood by average standards In addition, there was no time for mold to grow in the basement as it was taken care of immediately Also, after speaking with mold experts after the presence of black mold was found over a decade ago, we want it to be made known that black mold represents less than 1% of molds found in homes and the only way to confirm it is black mold is to have it tested at a laboratory. In her claim she stated that she has already moved from the property, after only have resided there for one week, and has moved out of state, in addition to asking for her money back Since she has broken her contract, not only will she not be receiving a refund, but she will be expected to make full restitution to cover the lease agreement that she broke by not fulfilling the terms of the contract, or her obligation We had meet the requirements for a timely repair and thus are not required by law to make restitutionWe do hope that this satisfies any doubts about the matter but should you need to discuss this further with us, please feel free to contact us.Kindest Regards,Sandstone Realty

From: [redacted]Date: Thu, Oct 1, 2015 at 1:43 PMSubject: Re: Revdex.com Message Re: [redacted] ComplaintTo: [redacted]The issue we have is that the tenant acknowledged the fact that she turned in keys late and therefore she is not...

entitled to her deposit back.  We had already released the funds to the owner.  I will ask if the owner is willing to refund the money but I have not had an owner yet that has returned a deposit that was due to them.  Once a tenant goes into the next month they are required to provide a new notice and pay for the months that they will remain in the unit. Thank you for your patience and understanding.

8/27/15Revdex.com2800 Euclid Avenue4th FloorCleveland, Ohio 44115-2408Re: Revdex.com Complaint ID [redacted]To Whom It May Concern: We have received the complaint from...

[redacted] and are strongly disputing his claims.  When they signed the lease and took possession of the property they immediately called and made the complaint.  Our maintenance team was dispatched to meet the tenants at the property at 4pm.  They did not arrive until 4:25pm and when we met them at the door they refused to allow us into the unit to inspect the property or make repairs.  We followed up with them several times and each time we were met with objections allowing us into the unit to make their repair requests.  Since they are barring us from making repairs they are not entitled to break their lease nor will they be receiving a refund.  If they continue to deny us access to the property we are prepared to post an 24 hour notice of intent to enter and make the repairs.   As for “rat poison” on the carpeting, we do not use those materials and would have hired a professional exterminator, should there have been a need.  There are no rats, or other rodents, at the property so there is no need to use a poison to eradicate them.   We try to resolve issues without owner's involvement as that is what we are hired to do.  Our staff is instructed to provide the owner’s information, upon request.  If they still have not received a copy of the owner’s information we would be happy to provide it for them.  They will need to contact the office to make arrangements to gather that information. In the meantime we were made aware that they had also applied for another unit and we believe that they want to move to the other unit and are using excuses to be let out of their lease.   It is a legally binding agreement and we will not be allowing them to break the contract.  The unit is in nice condition and is livable.  We do not rent units that are uninhabitable and the tenants were allowed the opportunity to view the unit prior to signing the lease, at their showing, and made a conscious decision to proceed with taking possession of the unit.   Should you need to reach us to further discuss the matter we can be reached at [redacted].Sincerely,Sandstone Realty