Sanfilippo's

This is *** *** manager proprietor for Sanfilippo italian restaurant as I was working in the kitchen the night of the incident the server came to me to show me the coupon I told him this was something that we just
started to accept .at the end of the dinner when the customers had to pay the waiter came to me showing me the total of coupons I told him that we only except one per table .at this time he relayed the message to The customers to which they requested to see me this was a very busy night I told the waiter to let the customers know what the situation was they didn't like it they needed to see me after about minutes I went out there to explain the situation they didn't like the explanation they kept saying we need to print everything on the coupon I told them if they would've read the menu it says on our menu which is our house policy that we only except one coupon per table she could've also mentioned that she had coupons at the beginning of the ordering and not when it was time to pay and I told the waiter we would not except split checks at this timeShe was very insistent and persistent and very rude as they waited for me to come out and speak with them when they couldn't get their way and I walked back into the kitchen after them cussing at me she suggested she would call the police I told her not to worry that I would make the phone call while we're waiting for the police to get here her husband kept getting up to the counter and yelling through the whole restaurant to come out and handle my business they were very rude as they were sitting there waiting for the police to come in .when the police got here he explained to her they were responsible for their tab and there was nothing else they can do the only thing she can do is request a refund I kept explaining to the lady that whoever she bought it from is who she's going to get the refund from just because it was at my restaurant didn't mean I had to give her the refund customers that are unruly and some other guests using profanity at me I will not do anything for her at this point if I see her coming in I will throw her out The only thing that we can do for her is suggest that she goes to who she bought the coupons from and request for refund that is itIt's too bad her and her party wasn't as nice as when the police showed up and spoke to them in that mannerOne would think this is probably not her first time out or trying to purchase something with the coupon and I don't know anyone that takes multiple coupons so my suggestion is that she present all coupons before so they can explain to her what they can do and what they can do for her this would alleviate a lot of headaches unfortunately we have to take the 5% of the customers that don't understand refuse to understand try to take advantage of or just plain ignorant The other 95% do play by the rules*** *** -Sanfilippo Italian Restaurant -Sent from my iPhone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I am not happy with the response from him but I knew from that night how he was Maybe coupons are not his thing but once you put one out there he should make sure it is printed and done how he wants Yes the police did say to make sure to pay the tab because we did eatFor the record we were not going to skip out on the bill because we did eatBut he forgot to mention when the police told him to make sure that he prints a coupon that it says everythingThen they turned to me and said I can take him to small claims courtAll we wanted is for him to honor the coupons or give me my money back for the coupons I paid I can not believe a owner of a business does not care about losing business over coupons that he will not honor That tells you what type of business he is runningI have read some of his reviews online and see he has always had problems with coupons I did contact be our guest were I purchased the coupon and they did update the coupon to say per visit per table Which was not on there at the time of our purchaseI guess he does not are about his customers or his business!!! ]
Regards,
*** ***