Sanford Garage Builders

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. The warranty was five years, not one, and would have started when the building was completed and first occupied In fact, Mr*** attempted repairs and left an unsightly mess with non-matching grout Further, he has promised, in writing, to complete the repairsThat promise is enforceable This written response was last made a few months ago Documentation of these facts has been sent to the Revdex.com You have seen from the emails and telephone records that he repeatedly promised to correct the defective installation, even giving dates and then fails to do so without notificationI have further been in touch with the tile manufacturer and their preliminary reaction was that it is defective installation, but hopefully they are following up with *** Please advise if the Revdex.com can offer no further help so that other channels may be pursued Thanks for your help Regards,
*** ***

I was forwarded this complaint (#[redacted]) from my boss, [redacted]. We installed this roof in late 2008. Mr [redacted] did not move in until 2010. We included a standard one year warranty to the contractor against any leaks or workmanship.The first record that I have of an issue is 12/5/14 from an...

email that Mr [redacted] wrote. I contacted Mr [redacted] the same day and he was very rude, and would not give me any information about the roofing or the issues he had complained about. Although the roof was out of warranty, [redacted] did not want to have any disgruntled clients. He sent myself and a crew, 4hrs each way, to take care of any issues we found. We were able to contact and meet with the original contractor and spent a day doing routine maintenance. I was not aware of any other ongoing issues. I consulted with [redacted] this morning and he said that Mr [redacted] had contacted him recently about an issue. [redacted] had informed Mr [redacted] that his roof was out of warranty but that he would be happy to give him an estimate to take care of any maintenance issues. [redacted] did not hear back from Mr [redacted] until he received the Revdex.com letter Monday morning. (7.11.16)