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Sangamore Cleaners

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Review: It is explained in the text of this letter sent a week ago, and to which I've received no response in any form.

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Resident Agent

Sangamore Cleaners, Inc. [redacted]

Dear [redacted]:

As you are the Resident Agent identified in the Articles of Revival (dated January 18, 2013) for Sangamore Cleaners, Inc., I am writing you with a formal request for compensation following cleaning process damage by Sangamore Cleaners to my Andrew Marc ski jacket.

On Saturday, April 6th at 5:30 pm, I left this jacket (along with other articles of clothing) for cleaning by your company. Please reference ticket number D 86437. On Thursday, April 11th, I returned to pick up these articles only to be told of and then see odd, shiny blotches on the front pockets and neck of the ski jacket. The counter clerk said that she would return it to be recleaned the next day. I said that I would return on Saturday the 13th, which I did.

On Saturday, the same clerk informed me that the jacket came back on Friday with no evidence of recleaning and no explanation. I asked to speak with the manager and left my mobile phone number, which has voicemail. I have received no call from anyone regarding this damage by Sangamore Cleaners to the ski jacket.

The ski jacket was merely lightly soiled when I left it with Sangamore. These shiny blotches were non-existent. The jacket has now been limited to where I can wear it. For example, I can no longer wear it properly to my work. I have no idea whether the jacket was also damaged internally. The only plausible explanation for the shiny blotches, which in some places feels to have a residue, is that the jacket’s cleaning instructions were not followed. But as your store manager has not seen fit to contact me, I have had no one in authority with whom I may discuss the matter and seek compensation for the damage by Sangamore Cleaners, Inc.

I would like to settle the matter quickly and amicably. I request a formal response from you not later than April 26th. Please know that this ski jacket is of high quality and only two years old.Desired Settlement: I wish to be compensated for the damage to my ski jacket while in the possesion of Sangamore Cleaners.

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Description: Dry Cleaners

Address: 4611-L Sangamore Road, Bethesda, Maryland, United States, 20816

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