At the present time I find it very hard to respond to a complaint were no actual transaction took placeThe customer visited the dealership to purchase a car that was not available for retail salethe Sales person informed the customer the vehicle was not available and therefore no sales transaction took placeIt's hard to defend a position of customer speculation after the factonce the car was available it was offered for sale and another customer purchased the carwe would welcome the opportunity to sell Mr [redacted] a carHowever, used cars tend to be unique in character and therefore no two are alikethank you for your concern in this matter.***
Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ We have reached out to the customer and offered a refundWe also offered to fix some issues on the customer's car for the inconvenience Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a phone call from the general manager offering to refund the over charged amountAdditionally he offered to perform several hundered dollars of additional repairs at no chargeI accepted the refund for the over charged amount but declined the offer to complete the additional repairs at no chargeI received my refund in the mail yesterdayI am satisfied with the outcome
At the present time I find it very hard to respond to a complaint were no actual transaction took placeThe customer visited the dealership to purchase a car that was not available for retail salethe Sales person informed the customer the vehicle was not available and therefore no sales transaction took placeIt's hard to defend a position of customer speculation after the factonce the car was available it was offered for sale and another customer purchased the carwe would welcome the opportunity to sell Mr [redacted] a carHowever, used cars tend to be unique in character and therefore no two are alikethank you for your concern in this matter.***
I'm sorry about thatI'll get it done today
Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ We have reached out to the customer and offered a refundWe also offered to fix some issues on the customer's car for the inconvenience Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a phone call from the general manager offering to refund the over charged amountAdditionally he offered to perform several hundered dollars of additional repairs at no chargeI accepted the refund for the over charged amount but declined the offer to complete the additional repairs at no chargeI received my refund in the mail yesterdayI am satisfied with the outcome