We apologize for the calls! We work with a national callcenter, and they support our local promotions for any service specials . I will be sure to remove your name and number from any of our outbound calling lists. We will also mark your customer record to" Do not Solicit"
status. Again, we apologize for the inconvenience!
*** *** ***
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meMy contract has been cancelled and financial information is no longer being used*** was really helpful in addressing my concernsIt is really a shame that our long-standing relationship with *** *** (a local company prior to One Hour) was impacted due to poor customer service from their now parent company.
Regards,
*** ***
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for the quick response. My number is [redacted].
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Mr. [redacted],
I discussed this with [redacted], my Customer Service Manager, and she said you have already discussed this issue, and all corrections and refunds were already in motion. unfortunatley, it soulds like there was a timing problem with the renewal, and she was able to get this...
corrected. She will reach out to you again today, so you can feel comfortable that evything is resolved.
I apoligize for any confusion on this process, and for these billing errors! Thanks for your business. Please call [redacted] directly with any additional concerns.
This is not our customer we are located in Cincinnati Ohio and our company serves the greater Cincinnati area. There are several different One Hour stores in the Northern Ohio area. Please remove this complaint from our Cincinnati location and apply it to the proper location.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I will have my customer service manger [redacted] Andrews contact you directly. We set up the maintenance programs as a automatic renewal only with the customers approval. We do not set these up without a signed agreement from the client. At the time the service agreement was established...
two years ago, this should have been clearly presented by the service technician. We apologize for the confusion if this was not clear at the time. Again ,Ii will have [redacted] Andrews call you directly to establish the refund and be sure the agreement is cancelled.
We apologize for the calls! We work with a national callcenter, and they support our local promotions for any service specials . I will be sure to remove your name and number from any of our outbound calling lists. We will also mark your customer record to" Do not Solicit"
status. Again, we apologize for the inconvenience!
*** *** ***
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meMy contract has been cancelled and financial information is no longer being used*** was really helpful in addressing my concernsIt is really a shame that our long-standing relationship with *** *** (a local company prior to One Hour) was impacted due to poor customer service from their now parent company.
Regards,
*** ***
I will have a manager contact this client immediately
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for the quick response. My number is [redacted].
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I send the information in the mail. I never got a call from One Hour.
Dear Mr. [redacted],
I discussed this with [redacted], my Customer Service Manager, and she said you have already discussed this issue, and all corrections and refunds were already in motion. unfortunatley, it soulds like there was a timing problem with the renewal, and she was able to get this...
corrected. She will reach out to you again today, so you can feel comfortable that evything is resolved.
I apoligize for any confusion on this process, and for these billing errors! Thanks for your business. Please call [redacted] directly with any additional concerns.
This is not our customer we are located in Cincinnati Ohio and our company serves the greater Cincinnati area. There are several different One Hour stores in the Northern Ohio area. Please remove this complaint from our Cincinnati location and apply it to the proper location.
I will have the installation manager call and set up time to meet.
I checked and there isn't a repair shop. I paid 3 hundred 50 dollars. I would take that and be done. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I will have my customer service manger [redacted] Andrews contact you directly. We set up the maintenance programs as a automatic renewal only with the customers approval. We do not set these up without a signed agreement from the client. At the time the service agreement was established...
two years ago, this should have been clearly presented by the service technician. We apologize for the confusion if this was not clear at the time. Again ,Ii will have [redacted] Andrews call you directly to establish the refund and be sure the agreement is cancelled.