Sanrio

In response to this complaint, it is the responsibility of the buyer to read what the terms & conditions are when they make a purchase For example, when we need to agree on terms every time we need to update our phones, there is a very long list of things we need to read to see any changes etc Honestly, most people just click "I Agree" and never read the print It is the responsibility of the buyer to read the details and/or terms of anything they purchase and must understand them fully OR choose not to purchase until they are 100% sure of what they're getting into Our "DETAILS" on all promotions would read something like this:*Offer Details: Get a free [redacted] Unicorn Plush with $purchaseWhile supplies lastOnly merchandise will be applied towards purchase valueGift card purchases do not applyCannot be combined with any other promotional code offerTo receive the free gift, you must enter “HKUNICORN” on the shopping bag page and click “Apply” next to the promotion code boxFree [redacted] Towel and Case set will show up in your shopping bag within the Sanrio Online Store at Sanrio.comOne per order If the [redacted] gift does not show up in the shopping bag, the promotion code was entered incorrectly or your order does not meet the offer requirementsSanrio reserves the right to discontinue promotions at Sanrio.com at any timeAll offers are not retroactiveDue to system limitations, changes to your order regarding promotions cannot be applied if proper procedures on this page are not followedThank you in advance for your understanding Sanrio.com's stands on its decision for this customer and all who complain about the details of the promotions

Unfortunately, we are experiencing system glitches that prevents for smooth online ordering that happened right before the Thanksgiving holiday We have responded to the customer on [redacted] about this and will update on the status of their refund as soon as we are able We are hoping to the refund glitches up & running in about a weeks time, maybe sooner

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAt the time I was unaware that I hadn't been chargedI was going based off the time I looked at my online bank statement when I placed the orderApparently it was a temporary charge Sincerely, [redacted]

We have responded to this customer just yesterday, *** We were not aware of past emails that were sent and further explained that it may have fallen into an expired email account However we responded as quickly as we received his complaint As it turns out since the customer's order hadn't shipped out because we had sold out on the item, no payment was processed; hence no refund is due

In response to this complaint, it is the responsibility of the buyer to read what the terms & conditions are when they make a purchase For example, when we need to agree on terms every time we need to update our phones, there is a very long list of things we need to read to see any changes etc Honestly, most people just click "I Agree" and never read the print It is the responsibility of the buyer to read the details and/or terms of anything they purchase and must understand them fully OR choose not to purchase until they are 100% sure of what they're getting into Our "DETAILS" on all promotions would read something like this:*Offer Details: Get a free Hello Kitty Unicorn Plush with $purchaseWhile supplies lastOnly merchandise will be applied towards purchase valueGift card purchases do not applyCannot be combined with any other promotional code offerTo receive the free gift, you must enter “HKUNICORN” on the shopping bag page and click “Apply” next to the promotion code boxFree Hello Kitty Towel and Case set will show up in your shopping bag within the Sanrio Online Store at Sanrio.comOne per order If the Hello Kitty gift does not show up in the shopping bag, the promotion code was entered incorrectly or your order does not meet the offer requirementsSanrio reserves the right to discontinue promotions at Sanrio.com at any timeAll offers are not retroactiveDue to system limitations, changes to your order regarding promotions cannot be applied if proper procedures on this page are not followedThank you in advance for your understanding Sanrio.com's stand on its decision for this customer and all who complain about the details of the promotions

Complaint: [redacted] I am rejecting this response because:I purchased two items and received oneAdditionally, the first package said that another package would followThen I received an email from Sanrio on [redacted] saying that the order has been shipped, Again did not received it yetSounds like a typical scamThe Revdex.com should investigate this further since many people are complaining about this company practicing theftThank you for your cooperation,Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/12/10) */ Contacts between customer and business were conducted between November 17, 2015 and November 25, 2015 via email. Customer inquired as to why not all of the items in the order was not included and after a thorough investigation by the business'... fulfillment center, it was determined that it is unlikely that the items could be missing due to the size & weight of the claimed missing items. This was communicated back to the customer on November 25, 2015 and the business has not received a response back since. All emails including internal documentation can be provided upon request.