Sign in

Sansone Ford Lincoln Mercury

Sharing is caring! Have something to share about Sansone Ford Lincoln Mercury? Use RevDex to write a review
Reviews Sansone Ford Lincoln Mercury

Sansone Ford Lincoln Mercury Reviews (1)

Review: My vehicle was on the shop for repairs covered under warranty at the end of May 2013. The dealer did not have loaner cars so I was told I would have to be approved for a rental. I was never told that I would have to pay out of pocket for the rental. I called Ford corporate to make a formal complaint about Sansone's poor Customer Service and was assured that I would receive reimbursement for the rental car and the request would be processed 7-10 days after returning the rental car. My car was in the shop for 2 weeks. The rental car was returned around the 2nd week of June. My request for refund was processed the end of that week according to Ford Corporate. Reimbursement was to be received in the form of two checks cut from Sansone Ford Accounting Dept. I called Ford Corporate after about a week to say that I had not received the checks. Was told to call back if not received by July 2. Called back on July 2 and was told that Bert, Service Manager at Sansone, had checked ob the status of my reimbursement and he claimed that a check had been cut on June 22 and mailed. I was told by Ford Corporate that Bert said he would contact me. As of today, July 8, I have yet to receive my checks or hear from Bert. Very poor Customer Service and I feel that they are delaying due to my complaint filed with Ford Corporate.Desired Settlement: A formal apology from Service Manager AND General Manager as I also had a call in to him that was never returned.

Check fields!

Write a review of Sansone Ford Lincoln Mercury

Satisfaction rating
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Sansone Ford Lincoln Mercury Rating

Overall satisfaction rating

Description: Auto Dealers - Used Cars

Address: 900 Route 35, Ocean, New Jersey, United States, 07712


Show more...

Add contact information for Sansone Ford Lincoln Mercury

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated