Sansone Group

Sorry for the delay in responding, I have reviewed the grievance from Ms [redacted] with the Manager at [redacted] and feel that a few inaccuracies are noted in her complaint Ms [redacted] , had a lease with [redacted] Loft Apartments that ended November 30, She gave notice as her lease instructs and paid her final month of rent, November 2015, in essence fulfilling the requirements of her lease as it related to her term The deductions from Ms [redacted] s deposit were cleaning charges, [redacted] UE (utilities must remain in the name of the lease holder thru the lease term) and internet (same, charge is thru the lease term) Ms [redacted] had a deposit in the amount of $less the charges of $150.17, she was refunded the balance, $ I have our accounting department confirming that her check was cashed and will update you with the date the her refund cleared our bank when providedI am not sure if Ms [redacted] made the complaint prior to the receipt of her refund but hope that this issue is now resolved Thank you for your help and persistence in getting this notice to us and allowing the additional time for a responseRegards, [redacted]

To Whom it May Concern, After reviewing the above referenced complaint I found the followingMs*** moved in under the previous management company on 10/1/Upon moher apartment had no A/C condensing unitShe also had several issues that were promised to be completed after to
be moved inUnfortunately doing the change of management her maintenance request fell through the cracks during change over. Ms*** spoke with our Property Manager on 5/24/2017, and gave her a list of maintenance issues that had not been addressedIncluding a/c, paint chipping in bedroom and back door, as well damage under sink. Since being made aware of her maintenance issues, we have provided the resident with window a/c unitsWe have had both the bedroom and back door repaintedAs well as removed the damaged wood under the sink. We also have Ms***’s flooring scheduled for the First week in September. When our Property Manager last spoke with Ms***, she was interested in renewing her lease Please contact me with any questions or concerns *** *** Area Manager

Initial Business Response /* (1000, 13, 2015/07/08) */
This is in response to complaint filed by [redacted] in the Case # XXXXXXX
[redacted] is a Tenant at [redacted] Shopping Center in Miami Florida. [redacted] Group is the Property Management Company hired by the Owner of the Shopping...

Center to manage the Property.
On September 29, 2014 the Tenant entered into a Lease agreement to rent the space. In the Lease agreement it clearly states the Tenant is responsible for the maintenance and repair of the Air Conditioning unit. When the Tenant called about the leak [redacted] Group sent a maintenance tech to the property as a courtesy to see what the problem is and to make sure it was not a roof leak. It was not a roof leak it was determined the AC was leaking.
At that time the Maintenance person cleaned up the water as a courtesy and left. When Ms. [redacted] call later in the day she was advised the matter of this repair would need to be her responsibility. Mr. [redacted] did call the AC repairman and asked him to go out to the investigate the repair.
I then spoke to Ms [redacted] and provided her with the contact information of the AC Repairman and suggested she follow up. Ms [redacted] was insistent it was the Landlords problem. I tried to explain that although the AC was originally installed by the Landlord that the responsibility became hers when she took over the space. If the unit was under warranty then the AC repairman would warrant it.
It is our understanding that the AC repairman arrived the next day and found the line to the Air-conditioning was clogged.
For further information on this matter you may contact me directly
Thank you
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The misunderstanding with Mr. [redacted] has been resolved, he has a move-in date scheduled at  [redacted] Apartments.

Sorry for the delay in responding, I have reviewed the grievance from Ms. [redacted] with the Manager at [redacted] and feel that a few inaccuracies are noted in her complaint.  Ms. [redacted], had a lease with [redacted] Loft Apartments that ended November 30, 2015.  She gave notice as her lease...

instructs and paid her final month of rent, November 2015, in essence fulfilling the requirements of her lease as it related to her term.  The deductions from Ms. [redacted]s deposit were cleaning charges, [redacted] UE (utilities must remain in the name of the lease holder thru the lease term) and internet (same, charge is thru the lease term).  Ms. [redacted] had a deposit in the amount of $300.00 less the charges of $150.17, she was refunded the balance, $129.83.  I have our accounting department confirming that her check was cashed and will update you with the date the her refund cleared our bank when provided. I am not sure if Ms. [redacted] made the complaint prior to the receipt of her refund but hope that this issue is  now resolved.   Thank you for your help and persistence in getting this notice to us and allowing the additional time for a response. Regards, [redacted]