Sansone Jr’s 66 Automall

Review: On November 6,2015. I took my son to Sansone Jr’s66 Automall on Route 66 in Neptune NJ to purchase his first car. We met with the sales man and the business manager and agreed on a fix price (Price include tax, documents fees etc.) for the vehicle. My Son even left a deposit. The Next day my son went back to Sansonne Jr’s 66 Automall to finalize the car purchase. I was not able to go with him.However, when he came home I noticed that the vehicle’s price had increased by $271. I wen t back to Sansone Jr’s 66 Automall 4 times to talk to the sales man, each time he told me that he would look in to the price dispute and even promised to call us. He copied the documents an least twice but never called us. I went back the fifth time and spoke to the business manager who told me that the price paid was the final price and he could not do anything about the price difference. I believe Sansone jr’s 66 Automall sales man took advantage of my son’s inexperience and excitement in owning his first car and overcharge him by $271.62. I believe Sansonne Jr’s 66 Automall owns my son a refund of the OverchargeDesired Settlement: $271.62 Refund or Credit towards future Vehicle maintenance service2

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is 100% satisfactory to me.

Regards,

Review: Upon learning of the bait and switch by Sansone, I contacted the salesman, [redacted], identifying the bait and switch and that I expected to void the fraudulent contract, written and entered into by Sansone, salesman [redacted], in bad faith, and advised that it was expected that the said contract be voided, and a new contract initiated to reflect the actual vehicle supplied. He refused, and transferred me to his supervisor, [redacted] refused to void the contract and do a new contract for the vehicle involved in the bait and switch.Desired Settlement: Contract voided on the vehicle involved in the bait and switch, and redone to reflect the actual vehicle.

Business

Response:

[redacted] has rented a vehicle from my rental department. She alleges that my representative, [redacted] told her it was a AWD vehicle vs. a 2wd vehicle.

My rental Department Manager ([redacted] has been in contact with [redacted] and as I understand it she will be coming in to the dealership within the next few days. [redacted] has offered to rent her another vehicle or simply refund her $.

I hope you feel this is a fair resolution, any questions or comments please contact me.

Review: Brought a 2009 journey Sxt on April. 25,2015. In about three weeks on May, 18 when picked up my license plate I wanted to speak to Sales person but, was unavailable to discuss the issues I was starting to have on vehicle. Made a service appointment a week later and spoke to a Service Advisor about the problem on the vehicle he never asked to pull my car inside garage and write me up a ticket he looked at my Car on the outside and explained to me the noises I was hearing within the hood was normal. Which was a loud ticking noise and the ignition was slipping as if it didn't want to start. He claim it was nothing a few days before Memorial weekend. A week later while driving on a Saturday my vehicle starting smoking and cut off and wouldn't start. Had to get it towed in the middle of the night and get it towed to dealer to find out my starter burnt out and had an Ignition Recall. They used my extended warranty to cover cost and tried to charge me a Deductible. Than we called to pick up vehicle I asked did the check my prior concerns stated yes vehicle is fine and ride great. Later on within week the same ticking noise, noise from exhaust, and a noise that sounded like my engine was going to fall out. Took it back on 6/25. They checked it the Rocker arms, Stabilizer links are torn, Right and left Motor mount are broken, tension belt . now my car is still at dealer as of 7/8,. Warranty company sent out an adjuster to look at it which he came 7/8/15. Basically I use my extended warranty for a vehicle that was already in a bad shape that could've cost my life and my 6yr old son and 12months yr daughter. They knew this car was bad and they sold it me.Desired Settlement: My outcome is a exchange for a different vehicle or my down payment back and I take my business somewhere else. Or adjust my price in my vehicle contract . And let the owner Mr. Sansone know that they are selling defective cars to consumers.

Review: I receive a moneyopoly scratch off game in the mail from this company. That said "Play the all new $25,000 scratch-off game! Match 3 in a row to win! With a chance to double your winning!"..."Scratch off all boxes to the left. If you match 3 in a row, You win! Lucky winners call: [redacted] Enter confirmation# [redacted]" Which I did, and a auto voice msg said congradulations. It also said on the scratch off "Then proceed to Event Headquarters (Sansone Jr.'s 66 automall during event times to redeem your prize. If under one of your scratch-offs "double your winning" appears, you have doubled your winning!" Well I scratched off $25,000 3 in a row, under one of the $25,000 scratch off a "double your winning" appeared. So with that being the case I won $50,000. But when I called before I gone all that way and being that I have a hard time getting around because of health issues. I was told that I actually didn't win that I would need to come in and play a second scratch off game to win. That it's written in fine print on the scratch off game I already scratched off. But I read it closely and it actually does not say that. I also have a voice recording of myself and the Sansone Rep. speaking about it.Desired Settlement: I would like Sansone to honor the scratch off game I clearly won. I won $50,000 and I would like Sansone to give me my prize of $50,000. Thank You

Business

Response:

[redacted] was supposed to come in the store during the time of the sale to claim her prize. I'm sure she misunderstood the person on the phone because they were directing everyone to come in to claim their prize as printed on the advertisement.

Sent on: 1/2/2014 2:15:17 PM

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have a recording of the conversation. I was told after I explained to the rep. about the scratch off that the scratch off was not a winner that I would have to come in to play 3 more scratch off to see if I won a prize. All I want is to settle this issue. If party would forward the winnings of $50,000 I would end this complaint in good standing. Thank You [redacted]

Regards,

Review: Sansone Jr's is an automall which has a Nissan dealer and a Kia dealer located on the same lot. I recently purchased a fairly expensive Nissan 370z from their Nissan dealer. When I purchased the car they told me about a referral program where I would get $200 if I referred them a customer who purchased a vehicle. I referred my mother to their dealership. I also went with her, negotiated the deal, and helped her purchase the vehicle. At the beginning of the negotiations I was told that I would definitely receive my referral bonus. The manager [redacted] told me that he would personally see that I got the referral bonus and that "I could trust him" to put the sale in the computer under my account. I was a little bit skeptical since they have a computerized referral system, and despite my insistence that we put it into the computer together, he promised me that he would handle it and I would have a check really fast. Since then I have called about 5 times, at first they told me the check would be cut and they would call me when ready. Then they stopped returning phone calls. I emailed them, a different employee emailed me and called me telling me I'm entitled to the bonus and that it would be ready by Friday come in. I came in, no check, and the manager saw me and ran out of the building to avoid having to answer questions. I placed a post on their facebook page. They responded that they would get back to me "Today" and they never responded. They then deleted my facebook posts and it looked like they had resolved the issue with me to other customers. They still have not paid their referral bonus. They advertise their referral plan on their website, in newspapers, at the dealership, on their facebook page.Desired Settlement: I wish for them to honor their policy and pay the referral. I have a strong feeling that the referral bonus comes out of the sales persons commission and that is why they convinced me not to put it in their system and refuse to pay.

Consumer

Response:

I am rejecting this response because:

This is a very good example of how this business lies. They did send me a check, they sent me a check for $100 not the $200 that they owed me. Attached to the check was an item description which used what I can only describe as a very negative derogatory term, "Bird Dog." Not only did they refuse to honor their own policy, but they refused to even address the issue till I started to make complaints on consumer rating websites and Revdex.com. They then send me a check for half of what they owe me, which I am positive was not by accident, and then responded to all the complaints stating that they fully paid me, which they did not. The attachment says it all, particularly the item description. If holding a local business responsible for their own policies makes me a "Bird Dog" than I guess that is what I am. However, the public deserves to know how [redacted] this business is and how they will lie and deceive people. Including the Revdex.com with their last response.

Regards,

Business

Response:

Mr. [redacted] I am truely sorry that you feel that way but I have a check issued to you on November 8th in the amount of $200 and it was mailed out on November 12th due to the holiday so within the next couple of days you will receive your referral fee. I am sorry it took so long for this issue to be cleared up. I understand that not everyone has been the best of help. so please don't have

the same out look on everyone here. Thank you, [redacted] Controller

Review: On May 9, 2014 I went into Sansone Automall to trade in my Hyundai Elantra and had the absolute worst experience. It was extremely unprofessional. The dealership also let me leave with a car that I did not own. I put money down, was told I was approved and drove away and was only told to turn in my spare key for the car I traded in since I did not have it handy, but someone would be in contact to remind me to turn it in. About two days went by with no phone call. I called the dealership to inquire and was told I either needed to come up with more money or obtain a co-signer. After obtaining a co-signer and handling the necessary paperwork, it then took over one week to get my deal in order. They also kept some of my items that I had left in my pervious car. When I called to inquire about them I was told "it's in my car now, anything you leave behind is ours". On top of that, it took over one month to obtain my license plates and registration. Above all, on June 16, I received a phone call stating that my previous car was never paid off! I specifically went into the dealership and was told it was all taken care of. I am now in collections as well as my father who is on my loan for hundreds of dollars I was told was taken care of. This dealership is a disgrace and handles business very poorly. I am extremely displeased with my entire experience from start to finish.Desired Settlement: There is nothing they can do at this point. The deal is done.

Review: I purchased a vehicle- 2009 Mazda MX-9 Grand Touring being financed through Capital One Auto Loans. It turns out the vehicle is not a Grand Touring, but a base model CX-9. I have had to bring the car in for servicing numerous times before I found out it was not the correct vehicle. I brought the car back to the dealership where they were supposed to reverse the purchase due to defects in the vehicle and the false sale made, since the CX-9 is valued at far less than what I paid for a CX-9 Grand Touring. Sansone's has now had the vehicle int heir possession since September 28, 2013. I have called there and gone there numerous times, and they do not return my phone calls or keep giving me the run around about the vehicle. [redacted] Auto Financing is trying to repossess the vehicle now, they are reporting my payments as late on my credit report, and they are telling me they cannot get involved with the dealership and that I need to have them reverse the purchase so the loan can be reversed as well.Desired Settlement: Sansone's needs to refund me for the purchase- I put $500 down in cash and traded in a 2006 Nissan Altima for $4,000. They also need to reverse the purchase and report it to [redacted] so that my credit can be adjusted properly and the loan can be closed from my name.

Business

Response:

[redacted] purchased a 2009 Mazda CX9 vin [redacted] on 6/27/2013. We were not aware of an issue until months after the vehicle was sold when [redacted] brought to my sales manager attention the model discrepancy. There is 1 document out of several signed documents including the Car Fax vehicle history report, that describes the vehicle as a Grand Touring model vs a Touring model. In her complaint she refers to several service issues with the vehicle, most of which were resolve on the service date of 7/9. The only outstanding issue that was resolved at a later date were an extra key that was cut and a seat repair. We would have been more than happy to make some type of financial compensation for paperwork error but were never given the opportunity. When my manager [redacted] reached out to [redacted] we were told that they had already purchased another vehicle. I was unaware of the vehicle being on my property until this complaint came in.

Sent on: 12/27/2013 12:13:39 PM

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Nothing has been done to rectify the situation. The response from the dealership is also, in my opinion, not accurate. I am not sure who actually wrote the response because there is no name, title, or contact information included in the reply. I purchased the vehicle in late June 2013, and it was obvious the SUV had not been inspected... there was a large rip in the driver's seat leather, there were loud noises coming from the bearings of the vehicle, the brakes were no good, there were no floor mats, and the electronic system for the Bluetooth was locked, as well as the key was "missing" I was told. I had to call numerous times to get a service appointment for the repairs was promised in my sale. Finally in July, Sansone's took the car in for several days, and had a loaner vehicle not large enough to fit my family. They then took it back in about a week later to rectify the situation with the key, at which time I had another loaner. And then they took it in to be programmed for the locked up Bluetooth system. All very inconvenient. After that, the SUV started experiencing safety issues, and I contacted my sales person [redacted] who told me he was no longer employed at Sansone's. I brought the car to another dealership in September, at which time I was told it was not a Grand Touring model. When I returned the vehicle to Sansone's, I left the vehicle with [redacted]ral Sales Manager. I made several complaints regarding safety issues that HAD NOT been addressed by the dealership yet. He told me to leave the keys with him so that he could have the car looked at regarding those issues. We also spoke about the fact that the vehicle was sold as a Grand Touring but was actually not- it is a base model, which decreases the value fo the vehicle significantly. I also spoke with the finance company, [redacted] who told me they had no problem unwinding the deal as soon as the dealership handled their end of the paperwork. [redacted] said I or my fiance would hear from him the next day and if we didn't to call his cell phone. We did, and he said it was confirmed that the vehicle was not a Grand Touring as I had suspected. He said he still needed to have the car looked at but what was it that I was seeking? I told him I wanted to return the vehicle. I had overpaid and there were numerous issues with the vehicle. He said he would get back to me. He did not. We called and he did not answer... numerous times. He returned one phone call and said he was forwarding the information to legal department to find out about having the deal unwound. Weeks passed... we went there, and he was not available, we called and did not get an answer. When we called the dealership number, we were told he was in meetings, the reecptionist was not aware of the suituation, or that he would call us back. At one point, a salesman answered his cell phone for him and told me he was not available. I told him to please relay the message that if did not hear back from him that day, I would be filing a Revdex.com complaint. When I did not hear from him, I waited two more days and then filed a complaint. In the meantime, the dealership has had possession of the vehicle and the keys to vehicle, and I have been getting hounded by [redacted] regarding the loan because NOTHING was ever done about the vehicle, and to my knowledge, it was never even looked at yet. My credit has been impacted dramatically, and I still have no resolution from Sansone's and NOBODY has contacted me from Sansone's still to date. Sansone's has had the vehicle in their possession for three months, so of course I have purchased another vehicle! At this point, I want them to unwind the deal IMMEDIATELY and refund me the money I am owed on the purchase. They also need to reach out to [redacted] and correct this enormous error on my finances and credit report.

Regards,