Sansone's Route 1 Hyundai

Review: I went to said company (Sansone Hyundai) to buy a car, coming back from a deployment, the date I purchased was November 8th, 2014. The salesman was rude right off the bat but I figured thats how they are. So I settled on a car, the New Elantra for 18,000. I put 12,000 of my hard earned cash from serving overseas down on the car. So the loan would be anywhere from 8-10,000 the most with taxes and interest. I signed the paper that had all my financing information on it (APR rate I'am paying, monthly payments). What they failed to do is give it to me in my envelope. They lied and said it was in there. So I kept calling back they keep giving me the run around and excuses as to why they cant give the paper. I went to the dealership the day before thanksgiving to pick up my plates and they gave me the run around again about they cant give me the paper now. I talked to my salesman the week before that and told him to hold that paper so I can get it when I get my plates. He assured me it would be there but nope. My grandpa was helping me and when it came time to see the financing guy, he was rude and pushy telling my grandpa indirectly to "shutup and let me do my job, I'll take care of you" well my grandpa asked more questions about the loan terms and then he called in some guys to distract my grandpa and confuse him. They also refuse to give me a paper I signed stating that I'm getting the car for 18,000 which they have no idea where it is now. Finally I call up the bank that is fiancing my car and to my surprise the loan the dealership took out for me was $15,000!!! I put $12,000 down on an $18,000 car, so what happened to my down payment? No One will give me answers. Its a disgrace the way they are treating a veteran.Desired Settlement: I want my financing paperwork and the $18,000 car offer paper I signed. Furtermore, I want them to fix the loan amount because why am I financing 15,000 dollars on the car when only I owe 8,000.

Remember I put 12,000 down. In regards to complaint #[redacted], I realized why they took a loan for 15,600. They switched the price of the car at the finance point of the sale. Okay nothing I could do about it because I signed the papers. But the complaint stands they still wont give me a BILL OF SALE and wont return our calls.

Consumer

Response:

In regards to complaint #[redacted], we reached an agreement. They took off the extended warranties, and are putting about $2,750 plus tax back into my loan, they said they will send the check to the loan company when I let you (Revdex.com) know that we have an agreement. But I agree for it to be settled WHEN the money is sent to the loan company, then this complaint will be considered settled. thank you.

Business

Response:

Mr. [redacted] returned to the dealership on Saturday, December 6, 2014, wherein he cancelled warranties totaling $2,300.00, as well as Total Loss package in the amount of $450.00. At that time he signed a Release and we are now closing our file.

Business

Response:

I have confirmed that the warranties were cancelled on December 8, 2014. Processing takes about eight weeks and then the monies will be forwarded to the Customer's financing source to be applied to his loan.?

Consumer

Response:

In regards to this closed complaint, complaint #[redacted]. They did nothing to resolve it still. Like they said, it takes 8 weeks and it has been 8 weeks since I cancelled the warranties. This is getting ridiculous now.

Review: I purchased a used 2011 Hyundai Veracruz with approx. 5000 miles on it on August 8, 2012 from Sansone Hyundai. The salesperson [redacted] and finance officer T[redacted] both confirmed at the time of purchase that we had a bumper to bumper/power train warranty either 100,000 miles or 10 years, and NEVER informed us that the GPS unit was not covered, nor that it was an aftermarket installation, i.e. not factory installed. We even specifically asked about the GPS, and [redacted] told us "Yes, everything is covered." Currently the vehicle has only about 32000 miles on it, so it is well within the limits of the warranty.

I called Sansone Hyundai several times. The first time, I spoke to a "[redacted]" from the sales team, who when I explained the problem told me "So what? You bought it 3 years ago." and hung up the phone. When I called back, I was transferred to another member of the sales team who accused me of cursing at "[redacted]", and that I was recorded. I asked him to please play back the tape so that we can hear me cursing(which I did not do!), yet he told me that the recording was in the other room and could not play it. He listened to my problem, and told me he would tell "[redacted]" the head of the finance department and that I should expect a call from [redacted]. [redacted] did in fact call me, and was very responsive, and even was shocked to hear about how his sales team had handled my calls. After he found out that I moved out of state, to Nevada, he informed me that he would call the nearest Hyundai dealership here, which I told him was located in [redacted], and he would find out what they could do to help me resolve the issue. It has been three weeks since I have heard from [redacted]. I left him a voicemail two weeks ago, and have not heard back at all.

They lied to us, and now that the GPS unit has caused issues with the backup camera, it has become unsafe for us. We have a 1 year old child, and the backup camera was essential to staying safe.Desired Settlement: I would like them to pay for the wiring problems with the GPS that was installed that is now causing problems with the factory installed backup camera, a USB port, and a power outlet. When we tried to take it to the nearest dealership for repair, they refuse to work on it under warranty because it is a non-factory installed component.

Business

Response:

Message from Hyundai Sales Manager [redacted]I spoke with this customer on Friday, August 29th. He is currently in Nevada. However, he is returning to New Jersey sometime in October. When he returns, I agreed to have a look at his Navigation to see what the issue is. I explained that it is an item that isn't covered under warranty but we would look at the vehicle to see if we could offer assistance in resolving his issue.

Review: During the first week of February, I purchased a new 2013 Hyundai Elantra from Sansone Hyundai. My sales man was ([redacted]) and [redacted] for finance. When I purchased the car, I noticed that the tire looked low on the drivers side front. I mentioned this to the salesman and he said that it was fine. The car was a floor model. On the second day after purchasing the car, the tire pressure light came on. It was that front drivers side tire that was low. I then put a small amount of air in. At this time I looked at the tire and noticed that it looked off but couldn't place my finger on it. Like I said, I mentioned this to the salesman when I purchased the car, and they said it was fine. I had to refill this tire two other times before the last week. One week ago, I had the same problem. The tire pressure light came on for the fourth time now in one month and the tire pressure in that tire was low. I placed air in the tire. When I filled the tire with air, I noticed a quarter size bubble on my wall. I was a little distraught as to why this was there because I did not go over any potholes that would have caused this. I do know that tires can have defects when manufactured so I figured this was possible in this case. I was uneasy driving with the bubble on the tire. The first thing I did was called Hyundai. I spoke to a woman in the service department who scheduled my appointment for 12:30 on Monday (March 17th). During the phone conversation, she told me I would need to come in and they would do an exchange. Because I was uneasy driving with this bubble, I went to put a spare on and there was no spare in my trunk. At this point I went to Hyundai and was told spares do not come with new vehicles. I was NEVER informed this by my salesman. I asked for a new tire being that the car is only a month old. I was denied.Desired Settlement: The only thing I asked Hyundai for was a new tire. This car is a month old. It has been babied. I have not driven over any potholes and have noticed a problem with this tire since the care was driven out of the showroom. Also, I was misinformed that the car did not come with a spare or donut. It is unsafe to drive with a bubble tire and I would have felt better being provided a spare. Infact, when I left the showroom, I asked my salesman, "Is the spare in the trunk? Do I have to look myself or is everything there" and he assured me everything was there. I feel as though Hyundai knew about the tire and did not want to put out the money to replace it. It was the last Limited Edition Hyundai in the lot and in the showroom. All I am asking for is a replacement tire. I would also like to go to Consumer Affairs. I do not believe what I am asking for is much being that this car was just purchased and is only one month old. Thank you! I am very disappointed in this company.

Business

Response:

Dear Mr [redacted],

Pursuant to our phone conversation in response to your Revdex.com complaint, here is our agreement outlined below.

You agree to contact the Revdex.com and advise them that your issue has been resolved. We will give you a compact spare tire with the tool kit for your vehicle free of charge in consideration thereof.

I am happy that we were able to put this matter to rest. Please keep my contact information handy for any future needs/concerns that you have and I will be happy to assist. You can consider me one of your many friends here at Sansone Hyundai.

Best regards,

[redacted]ral Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I went to Sansone Hyundai in order to purchase a vehicle, I told the sales manager and my salesmen all of my information. When I left that night, I had a car which I knew wasn't 100% mine because I had to sign the paperwork. I waited for almost 2 weeks to get a call that they needed more information which I brought them that same day. After waiting another 2 weeks they finally called me to let me know they couldn't get the loan approved. I don't understand what took the dealership a month to try and call the banks. I was in the dealership on January 6, 2016 and it took them til January 14 to even reach out to a bank.

I just wanted everyone to know what kind of people you are dealing with when you go to Sansone

Review: Company charged an $1800 fee with American Express for the deposit on a vehicle that was never purchased. Attempted to contact the dealership directly and got the runaround. Apparently, the department that handles that is not available. Called 3 times to try to resolve.Desired Settlement: Credit of amount with a letter of explanation . This has adversely effect on my credit and would like a written explanation of why credit was not issued at the time the car deal was not completed.