Santa Ana Club SP

I am writing you in response to the complaint by [redacted] for date of service 1/24/As you may be aware of the tow truck industry is not a popular one among the publicWe are accused of many illegal things and racking up of pricesOur job is not a pleasant one at times, but is still a necessary one for our customers who rely on us to assist them with their needs.Our tow prices are listed in our office and vary from the cities that we tow fromOur rates for days Monday thru Friday from 8am to 5pm are less because we are openWe close Monday thru Friday at 5pm and are closed on weekends and holidaysOn these days an $gate fee is chargedThere is also a $storage fee charged for any car still in impound after the first hoursI do not work weekdays and I apologized that I was not able to confirm her total for the following dayWith all the fee differences I did not want to quote her a wrong fee, when she was upset alreadyAfter going back and forth with a person who was clearly irritated and would not accept anything I said, I advised her to come back the next morning so that my manager [redacted] could assist herShe then called the Santa Ana Police department saying that I refused to give her car to herThe police did not come and I do not know if she was truly on the phone with themAs for the new sign that was in clear view but not hung up in place of the other, I apologized once again, letting her know I am not a handy man and would not be able toHer father was with her and did not speak English very wellThey had a heated argument amongst themselves in their native language and took their conversation outsideAs I continued my workday, he returned to the window apologizing for his daughter's behavior and paid for her car to be releasedI finished my impound paperwork and released the car to her.I have been in the customer service field for years, I was awarded the [redacted] 's Employee of The Year for the Southern California Region in January for I am very good at what I do and I know what it is like to have my car towed as wellI deal with many people who speak different languages and come from all levels and classes of society, I have been treated rudely and threatened by many violators, and yet I am here on my shifts giving 100% and doing my job because that is what I was hired to do, I do not claim to be a perfect person and I do have bad days as well, but I did nothing wrong, except my job on the day Ms [redacted] came to get her car.Sincerely, [redacted]

My car was the only car towed. My car didn't have a permit sticker but I thought it was okay to park there anyway because of another car being parked there without a sticker. Right when I parked my car, it was immediately towed while the other car was still there until the next day. Right when they...

towed my car they overcharged me to get it out. It has not been an hour and they charged for a full day. The amount that I was charged is $280.00. This is an act of illegal business practice.

I am writing you in response to the complaint by [redacted] for date of service 1/24/16. As you may be aware of the tow truck industry is not a popular one among the public. We are accused of many illegal things and racking up of prices. Our job is not a pleasant one at times, but is still a...

necessary one for our customers who rely on us to assist them with their needs.Our tow prices are listed in our office and vary from the cities that we tow from. Our rates for days Monday thru Friday from 8am to 5pm are less because we are open. We close Monday thru Friday at 5pm and are closed on weekends and holidays. On these days an $80.00 gate fee is charged. There is also a $45 storage fee charged for any car still in impound after the first 24 hours. I do not work weekdays and I apologized that I was not able to confirm her total for the following day. With all the fee differences I did not want to quote her a wrong fee, when she was upset already. After going back and forth with a person who was clearly irritated and would not accept anything I said, I advised her to come back the next morning so that my manager [redacted] could assist her. She then called the Santa Ana Police department saying that I refused to give her car to her. The police did not come and I do not know if she was truly on the phone with them. As for the new sign that was in clear view but not hung up in place of the other, I apologized once again, letting her know I am not a handy man and would not be able toHer father was with her and did not speak English very well. They had a heated argument amongst themselves in their native language and took their conversation outside. As I continued my workday, he returned to the window apologizing for his daughter's behavior and paid for her car to be released. I finished my impound paperwork and released the car to her.I have been in the customer service field for 25 years, I was awarded the [redacted]'s Employee of The Year for the Southern California Region in January for 2015. I am very good at what I do and I know what it is like to have my car towed as well. I deal with many people who speak different languages and come from all levels and classes of society, I have been treated rudely and threatened by many violators, and yet I am here on my shifts giving 100% and doing my job because that is what I was hired to do, I do not claim to be a perfect person and I do have bad days as well, but I did nothing wrong, except my job on the day Ms. [redacted] came to get her car.Sincerely,[redacted]

I am writing you in response to the complaint by [redacted] for date of service...

1/24/16. As you may be aware of the tow truck industry is not a popular one among the public. We are accused of many illegal things and racking up of prices. Our job is not a pleasant one at times, but is still a necessary one for our customers who rely on us to assist them with their needs.
Our tow prices are listed in our office and vary from the cities that we tow from. Our rates for days Monday thru Friday from 8am to 5pm are less because we are open. We close Monday thru Friday at 5pm and are closed on weekends and holidays. On these days an $80.00 gate fee is charged. There is also a $45 storage fee charged for any car still in impound after the first 24 hours. I do not work weekdays and I apologized that I was not able to confirm her total for the following day. With all the fee differences I did not want to quote her a wrong fee, when she was upset already. After going back and forth with a person who was clearly irritated and would not accept anything I said, I advised her to come back the next morning so that my manager [redacted] could assist her. She then called the Santa Ana Police department saying that I refused to give her car to her. The police did not come and I do not know if she was truly on the phone with them. As for the new sign that was in clear view but not hung up in place of the other, I apologized once again, letting her know I am not a handy man and would not be able to
Her father was with her and did not speak English very well. They had a heated argument amongst themselves in their native language and took their conversation outside. As I continued my workday, he returned to the window apologizing for his daughter's behavior and paid for her car to be released. I finished my impound paperwork and released the car to her.
I have been in the customer service field for 25 years, I was awarded the [redacted]'s Employee of The Year for the Southern California Region in January for 2015. I am very good at what I do and I know what it is like to have my car towed as well. I deal with many people who speak different languages and come from all levels and classes of society, I have been treated rudely and threatened by many violators, and yet I am here on my shifts giving 100% and doing my job because that is what I was hired to do, I do not claim to be a perfect person and I do have bad days as well, but I did nothing wrong, except my job on the day Ms. [redacted] came to get her car.
Sincerely,
[redacted]