Complaint: [redacted] I am rejecting this response because: when asked how to dispute this problem no mention was made of a "process." Secondly, I had requested that an "accounting" be done for that machine which would clearly show a $dollar overageI was told "they do not do that." Also, much of their claims in their report were incorrect,One of them being it was my "sister" who asked how to report the dispute on my behalf while I waited a considerable time at the machineAfter such a long time we needed to leave since my year old mother was with us and recovering from a fall and was getting very tiredOnce again, I placed a $dollar bill into the machine, it didn't register on the machineWhile doing this, I put the one dollar bill left from my $jackpot earlier in my purseA simple counting of the cash box which I requested would have clearly shown an extra $dollar billAlso they immediately brought up a "bill record screen" That screen clearly showed a $dollar had been placed in that machine at the exact time of the problemThey asked me the time I put the $dollars in the machine, which matched the "bill record screen"They told me that screen "meant nothing" but each person went to that screen every time someone checked the machineI would certainly be interested to see the results [redacted] ( slot manager) finds if they check with accounting for a variance on ***Personally, I doubt very seriously that will ever happen since it would show the overage clearlyThank youRegards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
March 2, Revdex.comJefferson StNE Ste AAlbuquerque, NM 87109Dear Revdex.com,We have investigated the incident pursuant to your letter dated February 23rd, 2015, case number [redacted] We do not permit our guests to view video surveillance footage unless they are law enforcement working to solve a crimeIn addition, we do have a gaming dispute process that is conspicuously posted in all areas of the casinoThe guest has not followed this processThe following is an excerpt from a report prepared by the Director of Slot Operations, [redacted] ."Slot supervisor [redacted] let me know that guest [redacted] (non-carded) was telling her that she placed a $bill into [redacted] # [redacted] [redacted] (slot supervisor) said she checked the BV (bill validator) and did not see the bill in the BV so she called the technician to check the stackerTechnician [redacted] came over to [redacted] and checked the stacker and the $dollar bill was not found.Mrs [redacted] 's daughter requested that we check surveillance because she was sure her mom placed a $dollar bill into *** [redacted] contacted surveillance and they told [redacted] they would get back to herWhile [redacted] was waiting l received a call from player's club supervisor [redacted] to meet with a guestI went to the players club and Mrs [redacted] 's daughter [redacted] told me what had happened at ***.I told [redacted] that we were still investigating the issue and she said she could not wait any longerI asked [redacted] if I could get her mother's number so I could contact her when I get the results from surveillance [redacted] gave me [redacted] After I finished speaking with [redacted] surveillance contacted [redacted] [redacted] let me know surveillance told her the money was kicked back out of the machine and then Mrs [redacted] picks up the money and places the money in her purseI tried to find Mrs [redacted] on the floor but she had leftI left a voicemail for Mrs [redacted] asking her to call us at her convenienceI informed [redacted] (slot shift manager) in case Mrs [redacted] calls later this evening.When I came in this evening I contacted surveillance and asked to see the video for ***When I viewed the video recording of [redacted] with surveillance, Mrs [redacted] looks to have placed bill/TITO into [redacted] and then she reaches back towards the machine and then places the bill/TITO back in her purseI contacted Mrs [redacted] this evening and gave her the information from what I viewed with surveillance and Mrs [redacted] was not happyI informed Mrs [redacted] we have checked the machine and looked at the surveillance tape and she was still not satisfiedI sent [redacted] (slot manager) an email to see if we could check with accounting for a variance on ***."I hope this assists you in your effort in resolving this matterRespectfully, [redacted] General Manager
Complaint: [redacted]I am rejecting this response because: when asked how to dispute this problem no mention was made of a "process." Secondly, I had requested that an "accounting" be done for that machine which would clearly show a $100 dollar overage. I was told "they do not do that." Also, much of their claims in their report were incorrect,. One of them being it was my "sister" who asked how to report the dispute on my behalf while I waited a considerable time at the machine. After such a long time we needed to leave since my 86 year old mother was with us and recovering from a fall and was getting very tired. Once again, I placed a $100 dollar bill into the machine, it didn't register on the machine. While doing this, I put the one dollar bill left from my $301 jackpot earlier in my purse. A simple counting of the cash box which I requested would have clearly shown an extra $100 dollar bill. Also they immediately brought up a "bill record screen" That screen clearly showed a $100 dollar had been placed in that machine at the exact time of the problem. They asked me the time I put the $100 dollars in the machine, which matched the "bill record screen". They told me that screen "meant nothing" but each person went to that screen every time someone checked the machine. I would certainly be interested to see the results [redacted] ( slot manager) finds if they check with accounting for a variance on [redacted]. Personally, I doubt very seriously that will ever happen since it would show the overage clearly. Thank youRegards,[redacted]
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
March 2, 2015 Revdex.com7007 Jefferson St. NE Ste AAlbuquerque, NM 87109Dear Revdex.com,We have investigated the incident pursuant to your letter dated February 23rd, 2015, case number [redacted]. We do not permit our guests to view video surveillance footage unless they...
are law enforcement working to solve a crime. In addition, we do have a gaming dispute process that is conspicuously posted in all areas of the casino. The guest has not followed this process. The following is an excerpt from a report prepared by the Director of Slot Operations, [redacted]."Slot supervisor [redacted] let me know that guest [redacted] (non-carded) was telling her that she placed a $100.00 bill into [redacted] #[redacted]. [redacted] (slot supervisor) said she checked the BV (bill validator) and did not see the bill in the BV so she called the technician to check the stacker. Technician [redacted] came over to [redacted] and checked the stacker and the $100 dollar bill was not found.Mrs. [redacted]'s daughter requested that we check surveillance because she was sure her mom placed a $100 dollar bill into [redacted]. [redacted] contacted surveillance and they told [redacted] they would get back to her. While [redacted] was waiting l received a call from player's club supervisor [redacted] to meet with a guest. I went to the players club and Mrs. [redacted]'s daughter [redacted] told me what had happened at [redacted].I told [redacted] that we were still investigating the issue and she said she could not wait any longer. I asked [redacted] if I could get her mother's number so I could contact her when I get the results from surveillance. [redacted] gave me [redacted]. After I finished speaking with [redacted] surveillance contacted [redacted].[redacted] let me know surveillance told her the money was kicked back out of the machine and then Mrs. [redacted] picks up the money and places the money in her purse. I tried to find Mrs. [redacted] on the floor but she had left. I left a voicemail for Mrs. [redacted] asking her to call us at her convenience. I informed [redacted] (slot shift manager) in case Mrs. [redacted] calls later this evening.When I came in this evening I contacted surveillance and asked to see the video for [redacted]. When I viewed the video recording of [redacted] with surveillance, Mrs. [redacted] looks to have placed bill/TITO into [redacted] and then she reaches back towards the machine and then places the bill/TITO back in her purse. I contacted Mrs. [redacted] this evening and gave her the information from what I viewed with surveillance and Mrs. [redacted] was not happy. I informed Mrs. [redacted] we have checked the machine and looked at the surveillance tape and she was still not satisfied. I sent [redacted] (slot manager) an email to see if we could check with accounting for a variance on [redacted]."I hope this assists you in your effort in resolving this matter. Respectfully, [redacted]General Manager
Complaint: [redacted] I am rejecting this response because: when asked how to dispute this problem no mention was made of a "process." Secondly, I had requested that an "accounting" be done for that machine which would clearly show a $dollar overageI was told "they do not do that." Also, much of their claims in their report were incorrect,One of them being it was my "sister" who asked how to report the dispute on my behalf while I waited a considerable time at the machineAfter such a long time we needed to leave since my year old mother was with us and recovering from a fall and was getting very tiredOnce again, I placed a $dollar bill into the machine, it didn't register on the machineWhile doing this, I put the one dollar bill left from my $jackpot earlier in my purseA simple counting of the cash box which I requested would have clearly shown an extra $dollar billAlso they immediately brought up a "bill record screen" That screen clearly showed a $dollar had been placed in that machine at the exact time of the problemThey asked me the time I put the $dollars in the machine, which matched the "bill record screen"They told me that screen "meant nothing" but each person went to that screen every time someone checked the machineI would certainly be interested to see the results [redacted] ( slot manager) finds if they check with accounting for a variance on ***Personally, I doubt very seriously that will ever happen since it would show the overage clearlyThank youRegards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
March 2, Revdex.comJefferson StNE Ste AAlbuquerque, NM 87109Dear Revdex.com,We have investigated the incident pursuant to your letter dated February 23rd, 2015, case number [redacted] We do not permit our guests to view video surveillance footage unless they are law enforcement working to solve a crimeIn addition, we do have a gaming dispute process that is conspicuously posted in all areas of the casinoThe guest has not followed this processThe following is an excerpt from a report prepared by the Director of Slot Operations, [redacted] ."Slot supervisor [redacted] let me know that guest [redacted] (non-carded) was telling her that she placed a $bill into [redacted] # [redacted] [redacted] (slot supervisor) said she checked the BV (bill validator) and did not see the bill in the BV so she called the technician to check the stackerTechnician [redacted] came over to [redacted] and checked the stacker and the $dollar bill was not found.Mrs [redacted] 's daughter requested that we check surveillance because she was sure her mom placed a $dollar bill into *** [redacted] contacted surveillance and they told [redacted] they would get back to herWhile [redacted] was waiting l received a call from player's club supervisor [redacted] to meet with a guestI went to the players club and Mrs [redacted] 's daughter [redacted] told me what had happened at ***.I told [redacted] that we were still investigating the issue and she said she could not wait any longerI asked [redacted] if I could get her mother's number so I could contact her when I get the results from surveillance [redacted] gave me [redacted] After I finished speaking with [redacted] surveillance contacted [redacted] [redacted] let me know surveillance told her the money was kicked back out of the machine and then Mrs [redacted] picks up the money and places the money in her purseI tried to find Mrs [redacted] on the floor but she had leftI left a voicemail for Mrs [redacted] asking her to call us at her convenienceI informed [redacted] (slot shift manager) in case Mrs [redacted] calls later this evening.When I came in this evening I contacted surveillance and asked to see the video for ***When I viewed the video recording of [redacted] with surveillance, Mrs [redacted] looks to have placed bill/TITO into [redacted] and then she reaches back towards the machine and then places the bill/TITO back in her purseI contacted Mrs [redacted] this evening and gave her the information from what I viewed with surveillance and Mrs [redacted] was not happyI informed Mrs [redacted] we have checked the machine and looked at the surveillance tape and she was still not satisfiedI sent [redacted] (slot manager) an email to see if we could check with accounting for a variance on ***."I hope this assists you in your effort in resolving this matterRespectfully, [redacted] General Manager
Complaint: [redacted]I am rejecting this response because: when asked how to dispute this problem no mention was made of a "process." Secondly, I had requested that an "accounting" be done for that machine which would clearly show a $100 dollar overage. I was told "they do not do that." Also, much of their claims in their report were incorrect,. One of them being it was my "sister" who asked how to report the dispute on my behalf while I waited a considerable time at the machine. After such a long time we needed to leave since my 86 year old mother was with us and recovering from a fall and was getting very tired. Once again, I placed a $100 dollar bill into the machine, it didn't register on the machine. While doing this, I put the one dollar bill left from my $301 jackpot earlier in my purse. A simple counting of the cash box which I requested would have clearly shown an extra $100 dollar bill. Also they immediately brought up a "bill record screen" That screen clearly showed a $100 dollar had been placed in that machine at the exact time of the problem. They asked me the time I put the $100 dollars in the machine, which matched the "bill record screen". They told me that screen "meant nothing" but each person went to that screen every time someone checked the machine. I would certainly be interested to see the results [redacted] ( slot manager) finds if they check with accounting for a variance on [redacted]. Personally, I doubt very seriously that will ever happen since it would show the overage clearly. Thank youRegards,[redacted]
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
March 2, 2015 Revdex.com7007 Jefferson St. NE Ste AAlbuquerque, NM 87109Dear Revdex.com,We have investigated the incident pursuant to your letter dated February 23rd, 2015, case number [redacted]. We do not permit our guests to view video surveillance footage unless they...
are law enforcement working to solve a crime. In addition, we do have a gaming dispute process that is conspicuously posted in all areas of the casino. The guest has not followed this process. The following is an excerpt from a report prepared by the Director of Slot Operations, [redacted]."Slot supervisor [redacted] let me know that guest [redacted] (non-carded) was telling her that she placed a $100.00 bill into [redacted] #[redacted]. [redacted] (slot supervisor) said she checked the BV (bill validator) and did not see the bill in the BV so she called the technician to check the stacker. Technician [redacted] came over to [redacted] and checked the stacker and the $100 dollar bill was not found.Mrs. [redacted]'s daughter requested that we check surveillance because she was sure her mom placed a $100 dollar bill into [redacted]. [redacted] contacted surveillance and they told [redacted] they would get back to her. While [redacted] was waiting l received a call from player's club supervisor [redacted] to meet with a guest. I went to the players club and Mrs. [redacted]'s daughter [redacted] told me what had happened at [redacted].I told [redacted] that we were still investigating the issue and she said she could not wait any longer. I asked [redacted] if I could get her mother's number so I could contact her when I get the results from surveillance. [redacted] gave me [redacted]. After I finished speaking with [redacted] surveillance contacted [redacted].[redacted] let me know surveillance told her the money was kicked back out of the machine and then Mrs. [redacted] picks up the money and places the money in her purse. I tried to find Mrs. [redacted] on the floor but she had left. I left a voicemail for Mrs. [redacted] asking her to call us at her convenience. I informed [redacted] (slot shift manager) in case Mrs. [redacted] calls later this evening.When I came in this evening I contacted surveillance and asked to see the video for [redacted]. When I viewed the video recording of [redacted] with surveillance, Mrs. [redacted] looks to have placed bill/TITO into [redacted] and then she reaches back towards the machine and then places the bill/TITO back in her purse. I contacted Mrs. [redacted] this evening and gave her the information from what I viewed with surveillance and Mrs. [redacted] was not happy. I informed Mrs. [redacted] we have checked the machine and looked at the surveillance tape and she was still not satisfied. I sent [redacted] (slot manager) an email to see if we could check with accounting for a variance on [redacted]."I hope this assists you in your effort in resolving this matter. Respectfully, [redacted]General Manager