Santa Ana Tire & Brake

HELLO [redacted] I AM RESPONDING TO A COMPLAINT ABOUT OUT BUSINESS ID OF [redacted] REGARDING A SERVICE WE DID ON A NISSAN VERSA 1.6SCUSTOMER CAME IN ON 7-28-REQUESTING A TRANSMISSION SERVICE I ALWAYS ASK WHY THE REASON IS FOR THE SERVICE ISWHEN CUSTOMERS COME IN REQUESTING A SERVICE WITHOUT US RECCOMENDING THE SERVICECUSTOMER TOLD ME BECAUSE HIS ENGINE LIGHT WAS THROWING OUT A TRANSMISSION CODE I CLEARLY TOLD HIM BEFORE WE DID THE SERVICE THERE ARE POSSIBILITY OF THE TRANSMISSION WORKING BETTER OR WORSE AND ON ANY TRANSMISSION FLUSH WITH FILTER WE NEVER GIVE WARRANTY WICH HE WAS CLEAR AND AWARE ABOUTWICH WE REPLACED TRANSMISSION FILTER AND FLUID INSTALLED THE ACCURATE TRANSMISSION FLUID IT REQUIRES FOR THAT VEICHLE WICH IS CVT FLUIDWHEN WE WHERE DONE WITH THE VEICHLE WE ALWAYS TEST DRIVE THEM AND CHECK FOR LEAKS BEFORE WE TURN THE VEICHLE I TO THE CUSTOMERSI CAME BACK FROM DRIVING CAR HAD A REAL HARD SHIFT AND NOISE AS WELL BROUGHT IT UP TO THE CUSTOMER AND HE CLEARLY TOLD ME IN HIS OWN WORDS HE SAID "ITS STILL DOING IT" I TOLD HIM AFTER THAT FOR HIM TO TAKE IT TO THE DEALERSHIPWE DO NOT TROUBLESHOOT TRANSMISSION AT ALL THAT IS WHY I RECOMMENDED HIM TO TAKE IT THERE SO THEY CAN SEE WHAT WAS THE PROBLEMSE WEEK LATER HIM AND HIS WIFE COME IN AND TELL ME I HAVE TO FIX THERE PROBLEM WICH THEY HAD BEFORE THEY BROUGHT IT TO MEI SAID NO THE ONLY THING I COULD DO FOR THEM WAS REFUND THEM THE MONEYTHEY AGREED AND THATS WHAT I DIDHE HAS HIS COPY HE SIGNED WRITTEN ON "NO WARRANTY" AND WAS WELL AWARE OFTHANKS FOR YOUR TIME ATTACHED ARE MY RECEIPTS OF THAT DAY WITH PROOF OF FLUID AND FILTER PURCHASES WITH COPY OF RECEIPT AND REFUND AS WELL THANKS ANY QUESTION PLEASE FEEL FREE TO CALL ME AT [redacted]

HELLO [redacted] I AM RESPONDING TO A COMPLAINT ABOUT OUT BUSINESS ID OF [redacted]. REGARDING A SERVICE WE DID ON A 2012 NISSAN VERSA 1.6S. CUSTOMER CAME IN ON 7-28-2017 REQUESTING A TRANSMISSION SERVICE I ALWAYS ASK WHY THE REASON IS FOR THE SERVICE IS. WHEN CUSTOMERS COME IN REQUESTING A...

SERVICE WITHOUT US RECCOMENDING THE SERVICE. CUSTOMER TOLD ME BECAUSE HIS ENGINE LIGHT WAS THROWING OUT A TRANSMISSION CODE I CLEARLY TOLD HIM BEFORE WE DID THE SERVICE THERE ARE POSSIBILITY OF THE TRANSMISSION WORKING BETTER OR WORSE AND ON ANY TRANSMISSION FLUSH WITH FILTER WE NEVER GIVE WARRANTY WICH HE WAS CLEAR AND AWARE ABOUT. WICH WE REPLACED TRANSMISSION FILTER AND FLUID INSTALLED THE ACCURATE TRANSMISSION FLUID IT REQUIRES FOR THAT VEICHLE WICH IS CVT FLUID. WHEN WE WHERE DONE WITH THE VEICHLE WE ALWAYS TEST DRIVE THEM AND CHECK FOR LEAKS BEFORE WE TURN THE VEICHLE I TO THE CUSTOMERS. I CAME BACK FROM DRIVING CAR HAD A REAL HARD SHIFT AND NOISE AS WELL BROUGHT IT UP TO THE CUSTOMER AND HE CLEARLY TOLD ME IN HIS OWN WORDS HE SAID "ITS STILL DOING IT" I TOLD HIM AFTER THAT FOR HIM TO TAKE IT TO THE DEALERSHIP. WE DO NOT TROUBLESHOOT TRANSMISSION AT ALL THAT IS WHY I RECOMMENDED HIM TO TAKE IT THERE SO THEY CAN SEE WHAT WAS THE PROBLEM. SE WEEK LATER HIM AND HIS WIFE COME IN AND TELL ME I HAVE TO FIX THERE PROBLEM WICH THEY HAD BEFORE THEY BROUGHT IT TO ME. I SAID NO THE ONLY THING I COULD DO FOR THEM WAS REFUND THEM THE MONEY. THEY AGREED AND THATS WHAT I DID. HE HAS HIS COPY HE SIGNED WRITTEN ON "NO WARRANTY" AND WAS WELL AWARE OF. THANKS FOR YOUR TIME ATTACHED ARE MY RECEIPTS OF THAT DAY WITH PROOF OF FLUID AND FILTER PURCHASES WITH COPY OF RECEIPT AND REFUND AS WELL THANKS ANY QUESTION PLEASE FEEL FREE TO CALL ME AT [redacted]