Santa Barbara Nissan

In response to the concern/complaint, our service department reached out to the customer for a complete explanationWe took full responsibility and apologized to the customer to startThen we arranged with the customer to return so that we could rectify to problemThe customer had other repairs that were needed that required additional parts to be orderedWe ordered the parts and the customer returned when we received the partsWe performed the necessary additional repairsWe also made sure that the engine oil condition was correct - we reviewed and reinspected all procedures that were (should have been) done during the previous visitWe also had our detail department perform a thorough steam clean of the engine to remove any additional/excess oil and prevent any further odor Lastly, we credited back the costs incurred by the customer towards the additional repairs that we performed on the subsequent visitWe feel the customer left here happy, and feeling we rectified the situation

To whom it may concern: In response to the complaint ID 9995191, Santa Barbara Nissan has agreed to compensate the customer for her inconvenienceThe customer has agreed to accept the installation of a navigational system for her vehicle at no charge to her for either the parts or labor costsThis agreement had been made with the customer by way of email on April 5, [redacted] General Manager Santa Barbara Nissan

In response to the concern/complaint, our service department reached out to the customer for a complete explanation. We took full responsibility and apologized to the customer to start. Then we arranged with the customer to return so that we could rectify to problem. The customer had other...

repairs that were needed that required additional parts to be ordered. We ordered the parts and the customer returned when we received the parts. We performed the necessary additional repairs. We also made sure that the engine oil condition was correct - we reviewed and reinspected all procedures that were (should have been) done during the previous visit. We also had our detail department perform a thorough steam clean of the engine to remove any additional/excess oil and prevent any further odor.  Lastly, we credited back the costs incurred by the customer towards the additional repairs that we performed on the subsequent visit. We feel the customer left here happy, and feeling we rectified the situation.

To whom it may concern:
In response to the complaint ID 9995191, Santa Barbara Nissan has agreed to compensate the customer for her inconvenience. The customer has agreed to accept the installation of a navigational system for her vehicle at no charge to her for either the parts or labor...

costs. This agreement had been made with the customer by way of email on April 5, 2014.  
[redacted]
General Manager
Santa Barbara Nissan

Review: The Certified Used Car I purchased was given to me with a clean Carfax (including a completed smog check and a good transmission). #1: I received a message stating that the cars smog check was misplaced. When a smog check is done, it should be sent directly to the DMV. How could it have been lost? Therefore, Im assuming it was not done and they let me drive a car off the lot that was not legally registered!?!?! #2 why would this car with only 31,000 need a new transmission? They stated that they do not fix, they replace. Sorry, but I do not feel comfortable driving around in a car that I just purchased and the transmission is already faultyREGARDLESS of the situation. #3 I was treated with complete lack of disregard when it came to my concerns. Also, time is money for me. #4 Ive been dealing with this since March 13th. Ive had to go to the dealership 2 times, only to be turned away when they specifically told me I had a appointment. Meaning, I was driving a car with no smog check and apparently a faulty transmission. This is not safe! They could have cared less and did everything that was convenient to them. It makes me suspicious for the company as a whole.I have been through 3 different rentals since last Friday. It is now Wednesday 3:30 pm on 4-2-2014, I have yet to receive a callback on the ETA of my car since Monday 3-31-2014. Also, they have not answered me on how I will be compensated. Too me, they should of followed-through with a sense of urgency.*If you have any more questions I have everything documented. Thank you for your time and concernDesired Settlement: I would like a comparable car (New Rogue) at the cost ($19,000) that I purchased the previous Rogue.

Business

Response:

To whom it may concern:

In response to the complaint ID 9995191, Santa Barbara Nissan has agreed to compensate the customer for her inconvenience. The customer has agreed to accept the installation of a navigational system for her vehicle at no charge to her for either the parts or labor costs. This agreement had been made with the customer by way of email on April 5, 2014.

General Manager

Santa Barbara Nissan