I had a bizarre experience with a car I bought there years ago and a Carfax update made after I bought the car, but having occurred years prior to my purchaseThis then caused problems when I went to trade in the car Although, a situation that no one could explain, MrK [redacted] and his Sales Manager were great They worked with me to determine how to best deal with this situation and within days we came to a solution I never expected such a quick resolution, but have nothing but praise for Bob K***
I would like to describe my experience with having my Mercedes repaired at *** ***The car was delivered to *** *** because the ignition keys would not turn in the ignitionI told the advisor that the car had displayed codes that pointed to replacing the EIS (electronic ignition switch)His reply was that to be able to diagnose the issue, he needed to replace the front SAM (signal acquisition module)This part costs about $I was offered a discount so that the SAM replacement would be more palatableBefore authorizing this repair I felt that I needed justification, so I took time away from a busy day and went to investigateI did not see the issues that had been explained to me with the SAM so I declined the replacement of the SAM It turned out that this part did not need replacing to fix the ignition issueThis appears to be a violation of North Carolina GS XX-XXX.8(3)
After the EIS was replaced, my keys would not program to the EISI was asked to authorize the purchase of another keyI was hesitant and did some research before I gave permissionWhen the new key also didn't work, the ignition lock was replacedI asked the advisor about the repairs and he stated that both the EIS and the ignition lock were electrically faulted
I requested that a copy of the bill be sent to me before I picked up the car to expedite my time at the dealershipI received a photograph via text that was illegible, so I requested that a copy be e-mailed to me and I gave my e-mail address Even with several communications, a copy of the bill never arrived
Upon arrival at the dealership and review of the bill, I noticed that the discount promised to me was not accounted forFurther review of the bill showed that the car had been washed and detailed When I finally got the car, I could see from quite a distance that there was substantial amounts of tape residue left on the car surrounding the driver side doorI also saw patches of dirt on the front fenderEven with this evidence pointed out, the advisor insisted that the car had been washedThe car was taken back and cleaned and although it was better, there was still tape residueOnce again, it was taken back and cleaned and brought to me again with tape residue
I was expecting that I should have to spend at most fifteen minutes to pay for and pick up the car, instead I was at the dealership for two and a half hours
After an e-mail to the customer service manager, I learned that the advisor had once again lied to me by telling me that the EIS was faulted I was reimbursed for the cost of the EIS and the associated laborThe dealership has declined to finish the job of removing the tape residue which is fine with me because I do not trust them
I had a bizarre experience with a car I bought there 5.5 years ago and a Carfax update made after I bought the car, but having occurred 3 years prior to my purchase. This then caused problems when I went to trade in the car. Although, a situation that no one could explain, Mr. K[redacted] and his Sales Manager were great. They worked with me to determine how to best deal with this situation and within 2 days we came to a solution. I never expected such a quick resolution, but have nothing but praise for Bob K[redacted].
I had a bizarre experience with a car I bought there years ago and a Carfax update made after I bought the car, but having occurred years prior to my purchaseThis then caused problems when I went to trade in the car Although, a situation that no one could explain, MrK [redacted] and his Sales Manager were great They worked with me to determine how to best deal with this situation and within days we came to a solution I never expected such a quick resolution, but have nothing but praise for Bob K***
I would like to describe my experience with having my Mercedes repaired at *** ***The car was delivered to *** *** because the ignition keys would not turn in the ignitionI told the advisor that the car had displayed codes that pointed to replacing the EIS (electronic ignition switch)His reply was that to be able to diagnose the issue, he needed to replace the front SAM (signal acquisition module)This part costs about $I was offered a discount so that the SAM replacement would be more palatableBefore authorizing this repair I felt that I needed justification, so I took time away from a busy day and went to investigateI did not see the issues that had been explained to me with the SAM so I declined the replacement of the SAM It turned out that this part did not need replacing to fix the ignition issueThis appears to be a violation of North Carolina GS XX-XXX.8(3)
After the EIS was replaced, my keys would not program to the EISI was asked to authorize the purchase of another keyI was hesitant and did some research before I gave permissionWhen the new key also didn't work, the ignition lock was replacedI asked the advisor about the repairs and he stated that both the EIS and the ignition lock were electrically faulted
I requested that a copy of the bill be sent to me before I picked up the car to expedite my time at the dealershipI received a photograph via text that was illegible, so I requested that a copy be e-mailed to me and I gave my e-mail address Even with several communications, a copy of the bill never arrived
Upon arrival at the dealership and review of the bill, I noticed that the discount promised to me was not accounted forFurther review of the bill showed that the car had been washed and detailed When I finally got the car, I could see from quite a distance that there was substantial amounts of tape residue left on the car surrounding the driver side doorI also saw patches of dirt on the front fenderEven with this evidence pointed out, the advisor insisted that the car had been washedThe car was taken back and cleaned and although it was better, there was still tape residueOnce again, it was taken back and cleaned and brought to me again with tape residue
I was expecting that I should have to spend at most fifteen minutes to pay for and pick up the car, instead I was at the dealership for two and a half hours
After an e-mail to the customer service manager, I learned that the advisor had once again lied to me by telling me that the EIS was faulted I was reimbursed for the cost of the EIS and the associated laborThe dealership has declined to finish the job of removing the tape residue which is fine with me because I do not trust them
I had a bizarre experience with a car I bought there 5.5 years ago and a Carfax update made after I bought the car, but having occurred 3 years prior to my purchase. This then caused problems when I went to trade in the car. Although, a situation that no one could explain, Mr. K[redacted] and his Sales Manager were great. They worked with me to determine how to best deal with this situation and within 2 days we came to a solution. I never expected such a quick resolution, but have nothing but praise for Bob K[redacted].