Santa Barbara Tax Products Group

***
***
text-align: justify;">*** *** Ln
***,
NC ***
RE: Case ***
Dear
*** ***,
This letter is in response to the complaint
filed against Santa Barbara Tax Products Group (TPG) to the RevDex.com on April 11, regarding product fees
Please
allow me to explain the role of TPG in this matter and clarify the information
provided to you by Tax Services OnlineTPG, on behalf of the Bank, offers tax
related financial products through a network of tax preparation franchises,
independent tax professionals and online tax preparation providers. These
products provide the taxpayer a method of having their tax preparation fees
deducted from their tax refund without paying any upfront costs.
When your taxes were prepared through Tax Services Online, you chose a Refund
Transfer (RT) product. When the taxpayer selects an RT, they direct the
IRS to deposit their tax refund into a temporary account at the Bank.
When the Bank receives the IRS refund (usually less than days from the filing
date), the Bank makes deductions from the refund to pay the tax preparation
fees and Bank fees. The balance of the refund is then disbursed to the
taxpayer by way of deposit to an account designated by the taxpayer in your
case a personal bank account
The
Bank charges a commercially reasonable processing fee to cover the expenses
associated with processing this bank productIn this case, you were charged a
$processing feeTPG is a third party processor which made the deductions
from the refund to pay the tax preparation fees and Bank fees. As a
courtesy, TPG will reimburse the $fee via Cashier’s Check to your address
on recordIt is recommended that you contact Tax Services Online regarding the
tax preparation fees of $or the IRS for assistance.
We thank you for the inquiryIf you have any
further concerns or questions regarding this complaint, please feel free to
contact me at ***-***-***, Monday through Friday am to pm
Respectfully,
***
***
Compliance
Analyst

This email is in response to the complaint filed against Santa Barbara Tax Products Group to the Revdex.com on February 26, regarding refund or exchange
issues.
TPG has begun the process of returning your funds to the IRS per your request. This process can take up to business days. Please be advised that once we have returned funds to the IRS it can be several weeks before they acknowledge receipt and post to your accountIt is recommended that you contact the IRS at 800-829-1040 for further detailsYou may contact our Risk Analysis Department at (800)814-0401 between 8am and 4pm PST if you would like to discuss this matter with a representative.
Please allow me to discuss who we are and our role in your tax return processing since there is some confusion to how we acquired your tax refund. When your taxes were prepared through Turbo Tax, you chose to deduct your fees from your refund. When the taxpayer selects our bank product (Refund Transfer), they direct the IRS to deposit their tax refund into a temporary account at the BankWhen the Bank receives the IRS refund (usually to days from the filing date), the Bank makes deductions from the refund to pay the tax preparation fees and Bank fee. The balance of the refund is then disbursed to the taxpayer by way of deposit to an account designated by the taxpayer (either a personal bank account or prepaid card).
Upon review of your record, a Refund Transfer (RT) was chosen when your taxes were prepared through Turbo Tax. On February 6, the IRS funded your federal return; fees were deducted to pay your Turbo Tax user fees of $and an additional Bank processing fee of $for the RT. The balance was deposited to the account instructed on the Sunrise Banks N.ARefund Processing Agreement. Bank of America rejected the funds and declared the account an R03/“No Account/Unable to Locate Account”. You may contact your bank and provide them with trace number: *** for further details regarding the rejection of funds. The funds were returned to TPG on February 10, 2014. According to your contract, TPG issued a Cashier’s Check on March 10, and mailed it to the address on record which you state was in your possession.
TPG has nothing to with the receiving bank’s decision to reject the funds. For future reference, please verify your banking information for the deposit of your refund. For direct deposit, the taxpayer’s name must be on the account. For a joint return, some banks require both names on the account. Once TPG receives the rejected refund, our company has the option of making another attempt to disburse funds to the customer or simply returning the funds to the IRS. When the rejected refund was returned, TPG made a good faith attempt to deliver the refund to you through an alternative delivery method, which was a Cashier’s check.
The SAMPLE screen shots provided will establish that our fees and references to the Bank are adequately displayed on the Turbo Tax application for as required by banking regulations. Our fee is located in five (5) different webpages ensuring the customer if fully aware of all bank fees. The customer authorizes the deduction of fees upon selecting “I Agree” to the Refund Transfer Application and Agreement. If the customer changes their mind, they may select the “Back” or “I Don’t Agree” button to return to the payment options page. The customer is not obligated to select the bank product; they may choose to pay via credit card. You may refer to the screen shots for clarification.
We thank you for the inquiryIf you have any further concerns or questions regarding this complaint, please feel free to contact me at 877-908-7228, Monday through Friday am to pm PST
Respectfully,
*** ***

*** ***
*** *** Lane
Houston
TX ***
RE: Case ***
August 14,
Dear
*** ***,
This is in response to the complaint filed
against Santa Barbara Tax Products
Group (TPG) to the Revdex.com on
August 13, regarding funds never received
On August 4, the IRS funded your federal
returnControls are in place to protect our customers from identity theft and
fraudOur regulators require that we follow Customer Identification Program
(CIP) and Know Your Customer (KYC) procedures, which are part of the statute of
the USA Patriot ActWe requested forms of identification based on these
controlsYour statement on the complaint confirms this event
Once you were verified as the lawful owner of
the funds, your refund was released to the account designated upon filingIt
is recommended that you contact Chase Bank directly to discuss your deposit
Please feel to use trace number *** when speaking with a live
agent
TPG is a third party processor which issued
your IRS funding into the account you designated upon filingYou will need to
direct all questions or concerns to *** *** if you made alternative
arrangements for payment of fees
If you have any further concerns or questions
regarding this complaint please feel free to contact me at 877-***, Monday
through Friday am to pm PST
Respectfully,
***
***
Compliance
Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As per my last complaint this matter has not been closed I wish to have email contact information from Natalina Reda who responded to my complaintI now have tried to contact SBTGP via phone and prompts lead me to a wrong information and refer to website which is unhelpful, with no option to speak with customer serviceAs of today the Mrs Harris at the IRS as not received my tax refund of $Per the repose letter there is no time frame of when or how long this refund process can takeLast response stated it could take at least days on 04/10/We are close to one monthOriginal refund from IRS was paid to SBTGp on 3/29/My goal is only to receive email from SBTGP Natalina Reda to resolve status on my refund I appreciate any and all assistance in this matterAs per internet I am not the only person who has these issues with SBTGP, including the complaints on Revdex.com website alone, and many more : https://www.google.com/search?q=santa+barbara+*** Kindly, *** ***Regards,
*** ***

*** ***
*** *** *** *t Box **
*** ND ***
Re: Case ***
May 14,
Dear *** ***,
TPG notifies the customer, through e-mail, at
the time of funding (February 18, 2015), that the refund has been received and
will be deposited into the bank account.
This notification would have been sent to the email address on recordThe
TPG Web site and phone contact information is provided in the notice
You may contact your bank and provide them
with trace number *** to discuss the rejection of fundsYou were charged a $reprocessing
fee for the rejection of funds as directed in section of The Citizens Banking
Company Refund Processing AgreementAn additional legal processing fee of $was
charged to return funds back to the ***The fees are disclosed in your online
agreement; please review the sample application attached for details
The SAMPLE
screen shots provided will establish that our fees and references to the Bank
are adequately displayed on the *** *** application for as required by
banking regulations to ensure the customer is fully aware of all bank feesThe
customer authorizes the deduction of fees upon selecting “I Agree” to the
Refund Transfer Application and AgreementIf the customer changes their mind,
they may select the “back” or “I Don’t Agree” button to return to the payment
options pageThe customer is not obligated to select the bank product: they
may choose to pay via credit cardYou may refer to the screen shots for
clarification
Please understand
it is our obligation to investigate these matters thoroughly to ensure the
money is forwarded to the lawful ownerBecause we were unable to obtain the
personal information from you in order to verify your identity, we couldn’t
proceed any further and a determination was made to return your funds to the
***
Funds are
routinely returned to the *** after a certain time frame due to various factors
including, but not limited to, rejected depositsWe apologize for any
inconvenience this may have caused, but please allow adequate time for the
funds to be acknowledged and processed prior to contacting the *** regarding
your refund status
Respectfully,
*** ***
Compliance
Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedAfter asking to file a complaint internally I was able to reach Ms.***She was able to help me resolve this issueI tried to resolve the issue for a week with no luckI asked every CSR to let me verify my identity but they refusedMs*** allowed me to do suchFor future refrence please retrain the CSR's to deal with this matter accordinglyAlso please have I.Tto check into why it was taking several hours to send out the codeThank YouI'm very satisfied with Ms***'s help
Regards,
*** ***

February 18,
*** ***
*** *** ***
*** ** ***
Dear Ms***,
This is in response to your complaint filed against Santa
Barbara Tax Products Group (TPG) through the Revdex.com on February
12,
Your complaint
stated that you contacted TPG’s customer
service numerous times regarding your tax refundYou were inquiring when the
hold on your account would be lifted in order for your check to be processed,
but had difficulty receiving an answerThank you for your feedback and
valuable input.
We are experiencing extremely large call volumes which
correlates to an extremely large, and unexpected, funding from the IRSThis
unexpected spike in business has caused an extreme demand on our resources and
unfortunate delays in processingWe apologize for the inconvenience this has
caused you and the manner in which your inquiry was handled by our Customer
Service agents
On February 18, I was able to speak with you directly to
explain that the hold was released from your accountThe check will be
processed within the next hours and expect about days for the check to
reach you at your address on record
If you have any questions or concerns, please feel free to
call me at ***, Monday through Friday, 7am to 4pm
Sincerely,
*** ***
Compliance Analyst

April 7,
*** ***
*** ** *** *** **
*** *** ** ***
Dear Mr***,
This is in response to your complaint filed against Santa
Barbara Tax Products Group (TPG) through the Revdex.com on March
29,
In your complaint you stated that
you filed your tax return
through *** *** and elected to have a Refund Transfer (RT)The IRS notified
you that your return was approved on March but the funds were not deposited
into your designated accountAfter learning that your refund went through TPG,
you were asked to upload your identificationAfter following those procedures,
you were told it would take over a week to process your documents
Due to the amount of compromised SSNs along with non-public
personal information (NPPI) throughout the country, we have put controls in
place to prevent identity theft and fraudTPG feels this is the most prudent
course of action to protect taxpayers given the current environmentTPG is
committed to protecting your privacy and ensuring that only you can access your
funds
After TPG contacted you and verified your personal
information, TPG was able to release the hold on your accountOn March 31,
your return was direct deposited into the account you provided when filing your
taxes
Thank you for taking the time to communicate to us why our
service did not meet your expectationsIf you have any other questions or
concerns, please feel free to contact me at 877-908-7228, Monday through
Friday, 7am to 4pm
Sincerely,
Melissa Gaines
Compliance Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.You ask me to call but when I call no one can tell me anything about my account because I filed a complaint with the Revdex.com this is unacceptable I am very disappointed because you guys have been holding on to my refund for weeks now then I hear today that it's going to take another weeks this is ridiculous now they telling me days to speak with someone in the compliance analysis I just want my money and I need it so tried of hearing different things my money has been in the process of going back to the IRS for days there is no way you guys should still have my refund in your possession no one should have to go through this the IRS says it should only take up to three weeks for SBBT to release the funds back and another to weeks for me to have my funds they also said that there is no reason for SBBT to hold anyone's return if you can't get them to me then you are to simply return them to the IRS ALL I WANT IS MY MONEY IN A TIMELY MATTER BUT IN THIS CASE I SEE THAT THAT IS TO MUCH TO ASK FOR FROM THIS COMPANY
***
*** ***

Dear Ms***,
My sincere apologies, I agree that the information you were given should have been consistent In error I wrote March instead of February It is confirmed that you sent the check back to TPG on March 7, TPG began reprocessing these funds on March to be returned to the IRSThe process for Return to IRS can take 2-weeks
Please note that your refund was issued as a Cashier’s check and mailed to the IRS on April 7, via USPS Please use tracking numbers: and to trace your package to its destination I provided a copy of the check which is attached to this email so that you can refer to it when contacting the IRS
Please let me know if there are any further questions or concerns
Thank you,
***
*** I***
Compliance Assistant

*** ***
*** *** ** ***
*** *** ** ***
RE:
Case ***
Dear
*** ***,
This
is in response to the complaint filed against Santa Barbara Tax Products Group
to the Revdex.com on March 10, in regards to customer service
issues
Upon
review of your record, a Refund Transfer (RT) was chosen when your taxes were
prepared through Turbo TaxOn February 10, 2015, the IRS funded your federal
return; fees were deducted to pay your Turbo Tax user fees and an additional
bank deposit product feeThe balance was deposited to the account instructed
on Sunrise Banks N.ARefund Processing AgreementYour Bank rejected the funds
and declared the account an R“Invalid Account Number”Funds were returned to
TPG on February 13,
TPG has
nothing to with incorrect account information entered by the taxpayer or the
receiving bank’s decision to reject the fundsOnce TPG receives the rejected
refund our company has the option of making another attempt to disburse funds
to the customer or simply returning the funds to the IRS. This second attempt to deliver the refund
through an alternative delivery method, which is a paper check mailed to the
taxpayer address of record, was made on February 13, On February 24,
the cashier’s check was returned to our office as “undeliverable”
TPG
allows taxpayers the opportunity to correct their initial mistake and avoid
reprocessing until the item is reprocessed, which may be several days or
several weeks. TPG offers a website
where customers can change their account information. TPG’s customer service efforts are highly successful as customers each
year utilize the Web to change account information prior to IRS fundingThis
process along with the associated fees is clearly described in the different
sections of the RT applicationYou attempted to change your address by fax
after the cashier’s check had been mailedPlease review the attached
application and agreement for full disclosure
Funds
have been returned to the IRS as of March 18, Please be advised that once
we have returned funds to the IRS it can be several weeks before they
acknowledge receipt and post to your account
We thank
you for the inquiryIf you have any further concerns or questions regarding
this complaint, please feel free to contact me at 877-908-7228, Monday through
Friday am to pm
Respectfully,
*** ***
Compliance
Analyst

February 26,
*** ***
*** ** *** ***
*** ** ***
Dear Ms***,
This is in response to your
complaints filed against Santa Barbara Tax Products Group (TPG) through the
Revdex.com on February 19,
Your complaint stated that
your
refund was sent back to TPG because there was an issue with your account
numberAfter contact TPG’s customer service, you were unable to receive solid
information for when your refund would be sent to you
If a taxpayer enters a bank
account that will not accept the refund deposit, the transaction is rejected by
the receiving bankOften times this occurs because the taxpayer has entered
the incorrect bank account information or the account is closedIn these
cases, the receiving bank returns the funds to the sender, in this case, TPG
TPG has nothing to do with the incorrect account information entered by the
taxpayer or the receiving bank’s decision to reject the fundsOnce TPG
receives the rejected refund, the company has the option of making another
attempt to disburse the funds to the customer or simply returning the funds to
the IRS
Controls are in place to protect
our customers from identity theft and fraudTPG has requested you provide your
current, valid, government-issued photo identification through our website in
order to verify you are the correct account holderTPG was able to verify your
information and release the hold from your accountOn February TPG
processed your tax refund as a check and mailed it to you on the same date
Please allow up to days for the check to reach your address listed
If you have any other questions
or concerns, please feel free to contact me at ***, Monday through
Friday, 7am to 4pm
Sincerely,
*** ***
Compliance Analyst

March 21,
*** ***
*** *** *** *** **
*** *** ** ***
Dear Ms***
This is in response to your complaint filed against Santa
Barbara Tax Products Group (TPG) through the Revdex.com on March 9,
Your complaint stated that since February 18, you have been
waiting for your refund to be deposited into your bank accountYou realized
that the account you entered for your refund to be deposited to is closedYou
called to inform TPG about your account but learned there was a hold placed on
your refundYou requested your refund be sent back to the IRS but have been
given different timeframes when the refund would be returned
We apologize for the inconvenience you experienced and the
manner in which you felt our customer service agents handled your inquiryWe
have spoken with the customer service representatives regarding your complaint
and reminded them of their obligation to always process customer inquiries in a
respectful manner
Controls are in placed to protect our customers from
identity theftAs explained to you during our phone conversation on March 17,
since there was an error in your account information as well as the address you
entered while filing your tax return, TPG is obligated to send your refund back
to the IRSTPG has begun the process of returning your funds to the IRS,
specifically the RISC/IVO Division of the IRS in Fresno, CaliforniaThe funds
will be sent back via Cashier’s Check and you will be provided a tracking
number to enable you to track the delivery statusThis process can take up to
daysPlease be advised that once we have returned funds to the IRS it can be 10-
weeks before they acknowledge receipt and post to your account
Thank you for taking the time to communicate to us why our service
did not meet your expectationsIf you have any other questions or concerns,
please feel free to contact me at 877-908-7228, Monday through Friday, 7am to
4pm
Sincerely,
Melissa Gaines
Compliance Analyst

*** ***
size="3">
*** ** ***
*** *** ** ***
RE: Case***
Dear *** ***,
This
is in response to the complaint filed against Santa Barbara Tax Products Group
to the Revdex.com on February 26, regarding wrong account
information
In
the scenario described in your complaint you have chosen to have your refund
deposited onto a prepaid cardTPG has nothing to with incorrect account
information entered by the taxpayer or the receiving bank’s decision to reject
or deposit funds based on their internal policiesPer our conversation on
March 10, 2015, the funds have been located and you will be in contact with the
prepaid card company to discuss further action
Please
feel free to contact me at 877-908-7228, Monday through Friday am to pm if
you have any further concerns or questions regarding this complaint
Respectfully,
*** ***
Compliance Analyst

March 4,
*** ***
*** *** *** ***
*** ** ***
Dear *** ***,
This is in response to your complaint filed
against Santa Barbara Tax Products Group (TPG) through the RevDex.com on February 26,
Your complaint
stated you did not receive notification
there was a hold on your account and contacting customer service are long or
disconnected
We experienced extremely large call volumes which correlates
to extremely large funding from the IRS. This unexpected spike in business
caused extreme demand on our resources such as our call center. We
apologize for the inconvenience this has caused you and the inability for you
to reach live customer support
Due to the amount of compromised SSNs along with non-public
personal information (NPPI) throughout the country, we have put controls in
place to prevent identity theft and fraudTPG feels this is the most prudent
course of action to protect taxpayers given the current environmentTPG is
committed to protecting your privacy and ensuring that only you can access your
funds
Despite your history with us, your account was flagged for
further reviewOn February 29, TPG was able to verify your information and
release the hold on your accountYour return has been direct deposited into
the account you provided when filing your taxes. Your latest email on March 2, stated that you
have yet to receive your funds. It is
recommended that you contact the ACH Department for *** *** at
*** and provide them with trace #: ***, amount:
$25,930.85, disbursement date: 2-29-to assist them in locating your
funds.
Thank you for taking the time to communicate to us why our
service did not meet your expectations. Additionally,
we thank you for your loyalty in using our bank productWe have every desire
to address your needs and provide the best solution available to resolve your
issue as soon as possible. We hope the
points listed above offered a fair explanation and solution
If you have any other questions or concerns, please feel
free to contact me at ***, Monday through Friday, 7am to 4pm
Sincerely,
*** ***
Compliance Analyst

Dear *** ***,
My sincere apologies, the
information you were given should have been consistent. I reviewed your case with the Manager and the team in order to clarify procedures and provide further training. I appreciate you bringing this to my attention and thank you for your input and feedback.
TPG began reprocessing the funds to be returned to the IRS on March 31, The process for Return to IRS can take 2-weeks. Please note that your refund was issued as a Cashier’s check and mailed to the IRS on April 11, via USPS Express mail, tracking # EM US. Please allow up to weeks for them to post the funds into your account
Upon review of your record, a Refund Transfer (RT) was chosen when your taxes were prepared through Turbo TaxOn February 19, the IRS funded your federal return; fees were deducted to pay your Turbo Tax user fees and an additional Bank processing fee for the RTThe balance was deposited to the account instructed on the Sunrise Banks N.ARefund Processing Agreement Your bank rejected the funds and declared the account an R03/“No Account/Unable to Locate Account”You may contact your bank and provide them with trace number: for further details regarding the rejection of fundsThe funds were returned to TPG on February 21, According to your contract, TPG issued a Cashier’s Check on February 21, and mailed it to the address on record. The check was returned as undeliverable on March 5, 2014. Attached is a sample copy of the online agreement.
You stated in your complaint that you sent in supporting documents to have your refund redeposited, however that request came in on February 24, after the check had already been released on February 21, 2014. Please also note that the account information you provided was for a *** ** *** as stated on the deposit slip you faxed in. For future reference, please verify your banking information for the deposit of your refundFor direct deposit, the taxpayer’s name must be on the accountFor a joint return, some banks require both names on the account. After two failed attempts, the funds must be returned to the IRS.
TPG provided the service which we were contracted to provide in depositing the monies into the account which you directed on the online agreement; therefore we deny the request for reimbursement
If you have any further concerns or questions regarding this complaint, please feel free to contact me at 877-908-7228, Monday through Friday am to pm PST
Respectfully,
*** ***
Compliance Assistant
Santa Barbara Tax Products Group

March 14,
*** ***
*** * *** *** *** ***
*** ** ***
Dear Ms***,
This is in response to your complaint filed
against Santa Barbara Tax Products Group (TPG) through the RevDex.com on March 4,
Your complaint stated that you
filed your taxes on
January but did not receive your refundYou called TPG and was given a
number of different dates as to when you should receive your tax refund
Upon review of your record, it shows that the
account you tried depositing your refund into was closedIf a taxpayer enters
a bank account that will not accept the refund deposit, the transaction is
rejected by the receiving bankOften times this occurs because the taxpayer
has entered incorrect bank account information or the account is closedIn
these cases, the bank “rejects” the transaction, and returns the funds to the
sender, in this case, TPG
As a risk control, rejected transactions are
placed on hold until TPG can verify the taxpayer’s identity, at which time a
Cashier’s Check is issued. TPG was able
to verify your information and released the hold on the accountThe refund was
reissued as a Cashier’s Check on February 29, 2016. TPG confirmed that the check was negotiated
on March 9, 2016.
Thank you for taking the time to communicate to us why our
service did not meet your expectationsIf you have any other questions or
concerns, please feel free to contact me at ***, Monday through
Friday, 7am to 4pm
Sincerely,
*** ***
Compliance Analyst

April 11,
*** ** ***
*** *** **
*** ** ***
class="MsoNormal">Dear Ms** ***,
This is in response to your complaint filed again** Santa
Barbara Tax Products Group (TPG) through the Revdex.com on April 3,
In your complaint, you stated that after filing your
tax return, there was an issue with your account numberYou spoke with TPG’s
representatives regarding the status of your refund after it was rejectedYou
were given different time frames for when to expect your tax refund but still
was unable to receive it
In the scenario described in your complaint, you have chosen
a do-it-yourself (DIY) tax preparation software package such as Intuit’s
popular TurboTax productIf a taxpayer enters a bank account that will not
accept the refund deposit, the transaction is rejected by the receiving bank
Often time this occurs because the taxpayer has entered incorrect bank account
information or the account is closedIn these cases, the receiving bank
“rejects” the transaction, and returns the funds to the sender, in this case,
TPG
TPG has nothing to do with incorrect account information
entered by the taxpayer or the receiving bank’s decision to reject the fundsOnce
TPG receives the rejected refund, the company has the option of making a second
attempt to disburse funds to the customer or simply return the funds to the
IRS
TPG mailed your tax refund as a Cashier’s Check after the
transaction was rejected by your financial institutionYou were asked to wait
up to business days for the check to reach you per banking requirementsUnfortunately,
you did not receive the checkAfter the days, you were asked to fill out an
Indemnity Bond to authorize TPG to stop payment on the original check and to allow
TPG to reissue a new Cashier’s Check
TPG received the Indemnity Bond and reissued a new Cashier’s
CheckAs a courtesy, TPG also remitted the $reprocessing feeOn April 7, both
checks were mailed to your address on recordPlease allow up to days for
your checks to reach you
Thank you for taking the time to communicate to us why our
service did not meet your expectationsIf you have any other questions or
concerns, please feel free to contact me at 877-908-7228, Monday through
Friday, 7am to 4pm
Sincerely,
*** ***
Compliance Analyst

February 24, 2016
*** ***
*** ** *** *** ***
*** ** ***
class="MsoNormalCxSpMiddle">
Dear Ms***,
This is in response to your complaint against Santa Barbara Tax Products Group
(TPG) through the Revdex.com on February 16,
Your complaint stated that you filed your taxes on
January but since then have not received your refundYou had contacted TPG
on February to find more information about your refund and why it was
initially rejected
Upon review of your record, a Refund Transfer (RT) was
chosen when your taxes were prepared through *** ***. On February 9, the IRS funded your
federal return; fees were deducted to pay your *** *** user fees and an
additional Bank processing fee for the RTThe balance was deposited to the
account instructed on the *** *** Refund Processing Agreement. Your financial institution rejected the funds
and declared the account an R03/ “No Account/Unable to locate account”. You may contact your financial institution
and provide them with trace number: *** for further details
regarding the rejection of fundsThe funds were returned to TPG on February 11,
If a taxpayer enters a bank account that will not
accept the refund deposit, the transaction is rejected by the receiving bank
Often times this occurs because the taxpayer has entered incorrect bank account
information or the account is closedIn these cases the receiving bank
“rejects” the transaction, and returns the funds to the sender, in this case
TPGTPG has nothing to do with incorrect account information entered by the
taxpayer or the receiving bank’s decision to reject the fundsOnce TPG
receives the rejected refund, the company has the option of making another
attempt to disburse funds to the customer or simply returning the funds to the
IRS
TPG was able to verify your information and
release the hold on your accountOn February 20, TPG issued a check for your
refund and mailed it to your address on recordPlease allow up to days for
the check to reach your address
Sincerely,
*** ***
Compliance Analyst

Unbelievable con artistsSimply unbelievableThey lied to me and lied to me and lied to me just so they could hold my return as long as possibleTheir customer reps were rude and incompetentThey literally told me that my check was in the mail on four different occasions, only to call back a week later to find that they had withheld it for random arbitrary reasonsWhat they do is outright fraud; I still haven't received my money
I beg you, NEVER do business with Turbo Tax until they drop their relationship with these criminals