Santa Barbara Tax Products Group

March 3, 2016
 
[redacted]...

[redacted]
 
Dear [redacted],
 
This is in response to your complaint filed
against Santa Barbara Tax Products Group (TPG) through the RevDex.com on February 23, 2016.
Your complaint stated that after your refund
funded on 2/17/16, you were notified to contact TPG because you did not receive
your refund in a timely manner. You called TPG a number of times and were
unable to reach a TPG representative.
We experienced extremely large call volumes which correlates
to extremely large funding from the IRS. This unexpected spike in business
caused extreme demand on our resources such as our call center.  We
apologize for the inconvenience this has caused you and the inability for you
to reach live customer support.
Due to the amount of compromised SSNs along with non-public
personal information (NPPI) throughout the country, we have put controls in
place to prevent identity theft and fraud. TPG feels this is the most prudent
course of action to protect taxpayers given the current environment. TPG is
committed to protecting your privacy and ensuring that only you can access your
funds.
Despite your history with us, your account was flagged for
further review. On February 25, TPG was able to verify your information and
released the hold on your account. Your return was direct deposited into the
account you provided when filing your taxes.
Thank you for taking the time to communicate to us why our
service did not meet your expectations.  Additionally,
we thank you for your loyalty in using our bank product. We have every desire
to address your needs and provide the best solution available to resolve your
issue as soon as possible.  We hope the
points listed above offered a fair explanation and solution.
If you have any other questions or concerns, please feel
free to contact me at [redacted], Monday through Friday, 7am to 4pm.
 
Sincerely,
[redacted]
Compliance Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
TPG never sent the check to my residence as this can be verified by USPS. When the IRS has been contacted in regards this matter they have no knowledge of any of the information that TPG claims in their letter. Further, [redacted] promised to refund all fees to me that have now totaled up to $159.00 yet after making this promise she failed to return TWELVE phone calls and never sent a letter to me that they claim contained sensitive information.
 
I HEREBY  DEMAND MY MONIES RETURNED TO ME BY TPG WITHIN THREE DAYS OF THE RECEPIT OF THIS LETTER OR LEGAL ACTION WILL BE TAKEB.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.THIS IS THE SECOND TIME I AM FILING A COMPLAINT WITH THE SANTA BARBARA BANK AND TRUST. I BEEN DEALING WITH THIS PROCESS SINCE FEBRUARY OF THIS YEAR. MY TAX RETURN WAS NOT SENT TO MY ACCOUNT BECAUSE I MISTAKENLY PUT THE ACCOUNT INFORMATION IN WRONG (FEBRUARY). I WAS TOLD MY SBBT TO FAX OVER SPECIFIC INFORMATION SO I CAN GET IT MAILED. I DIDN'T GET IT IN THE MAIL BECAUSE I WAS TOLD MY FED EX THAT SBBT DIDN'T PUT MY CITY IN AND THAT WAS IN APRIL OF THIS YEAR. I CALLED BACK SBBT IN THE MIDDLE OF APRIL AND I WAS TOLD THAT IT WOULD BE SENT BACK TO THE IRS IN 6 WEEKS. WELL 6 WEEKS PASSED AND I CALLED THE IRS IN WHICH THEY HAVEN'T RECEIVED MY REFUND BACK BECAUSE I PUT A REFUND TRACE ON MY CHECK (JULY 9,2015). I BEEN GIVING THE RUNAROUND FOR THE PAST 5 MONTHS AND SOMETHING NEEDS TO BE DONE IMMEDIATELY BEFORE I TAKE THIS TO THE NEWSI WANT MY REPLACEMENT CHECK SENT TO MY ADDRESS IMMEDIATELY AFTER 5 MONTHS OF WAITING I DESERVE THAT MUCH
Just today I was on the phone with a young lady by the name of Chrissy from compliance. Pretty much after being on the phone with her for 2 hours she proceeded to hangup in my face without even starting to talk with the IRS about my refund. I found that very rude and disrespectfulDesired Resolution: Finish the Job
Regards,
[redacted]

February 24, 2016
[redacted]
[redacted]
[redacted]...

[redacted]
Dear [redacted],
This is in response to your complaint filed against Santa
Barbara Tax Products Group (TPG) through the Revdex.com on February
16, 2016.
In your complaint you stated that there was an issue with
your account and TPG needed to put your account on hold to verify your
information. You tried updating your banking information and was still unable
to know whether your information was processed.
Since there was an error with your account information, TPG
had to put your account on hold. As of February 17, 2016, TPG was able to
verify your information and release the hold on your account. Your record
confirms that the check was cashed on February 24, 2016.
If you have any questions or concerns, please feel free to
contact me at [redacted]8 Monday through Friday, 7am to 4pm.
Sincerely,
[redacted]
Compliance Analyst

February 26, 2016
 
[redacted]
[redacted]...

[redacted]
[redacted]
Dear Ms. [redacted],
This is in response to your
complaint filed against Santa Barbara Tax Products Group (TPG) through the
Revdex.com on February 18, 2016.
In your complaint, you stated
that after filing your taxes, your taxes were sent to TPG. You contacted TPG’s
customer service and TPG asked you to verify your identity. After successful
verification, your check would have been sent by mail.  
If a taxpayer enters a bank
account that will not accept the refund deposit, the transaction is rejected by
the receiving bank. Oftentimes this occurs because the taxpayer has entered
incorrect bank account information or the account is closed. In these cases,
the receiving bank rejects the transaction, and returns the funds to the
sender, in this case, TPG. TPG has nothing to do with the incorrect account
information entered by the taxpayer or the receiving bank’s decision to reject
the funds. Once TPG receives the rejected refund, the company has the option of
making another attempt to disburse the funds to the customer or simply
returning the funds to the IRS.
Controls are in place to protect
our customers from identity theft and fraud. TPG was able to verify your
personal information after you uploaded the appropriate documents to TPG’s
website. Please allow up to 7 days for TPG to process and mail your check to
your address on file.  
If you have any other questions
or concerns, please feel free to contact me at [redacted], Monday through
Friday, 7am to 4pm.
 
Sincerely,
[redacted]
Compliance Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Mr. [redacted],
My sincere apologies for the manner in which you were spoken to and treated, I agree that this
should not have happened. The information you were given should have been consistent. I
reviewed your case with the Manager and the team in order to clarify procedures and provide
further training. I appreciate you bringing this to my attention and thank you for your input and
feedback. 
 
Please note that your refund was issued as a Cashier’s check and sent to the IRS on March 4,
2014. Once the check clears, I can provide a copy of the cleared check which will show the IRS
stamp showing they have processed it. You may contact the IRS Customer Service line at 800-
829-1040 to locate your funds. 
 
Please let me know if there are any further questions or concerns.
 
Thank you,
[redacted] 
 
[redacted]
Compliance Assistant
Santa Barbara Tax Products Group

As stated earlier see my previous complaint fmi my matter isn't resolved. I was simply giving SBPTG an allocated amount of time to contact me. I have tried contacting [redacted] on numerous occasions but didn't get a reply back. She was out of the office on 6/3/15 and [redacted]- who had a nasty attitude on 6/3/15. I had to end up speaking with [redacted] and she is emailing [redacted] to have her call me back. [redacted]. She was the first breath of fresh air that I spoke to since I've been calling in Feb of 2015. So no my Issue isn't resolved I was giving them time to call. Turbo tax bank
I would like a full refund of all charges and provide tracking on my funds, as well as to receive my federal income tax Check in my account. I would also like to prefer being contacted via email so that it can be documented because people will say they call you and then don't. Thanks again!

[redacted]

size="3">
[redacted]
[redacted]
 
RE:       Case
[redacted]
 
03.27.2015
 
Dear [redacted],
 
This is in response to the complaint filed
against Santa Barbara Tax Products Group (TPG) to the Revdex.com on
March 21, 2015 regarding identity theft.
 
TPG, on behalf of the Bank, provides a
product known as the Refund Transfer (RT), through a network of tax preparation
franchises, independent tax professionals and online tax preparation providers.
The RT allows a taxpayer to have their tax preparation or tax software fees
deducted directly from the tax refund amount instead of the taxpayer having to
front any out of pocket expenses at the time of tax preparation. When your
taxes were prepared online,
a Refund Transfer (RT) product was chosen.  When the taxpayer selects an
RT, they direct the IRS to deposit their tax refund into a temporary account at
the Bank.  When the Bank receives the IRS refund (usually less than 21
days from the filing date), the Bank makes deductions from the refund to pay
the tax preparation fees and Bank fees.  The balance of the refund is then
disbursed to the taxpayer by way of deposit to an account designated by the
taxpayer (either a personal bank account or a prepaid card). TPG is simply
a third party processor which serves as an intermediary between the IRS and the
taxpayer.
 
The return was acknowledged and verified by
the IRS, TPG has no reason to question the information provided. We have to
assume that the application sent to us is sent by the taxpayer.
 
We encourage you to contact the IRS at the
Identity Theft Specialized Unit, toll free at (800) 908-4490.  The IRS can assist you with questions
regarding identity theft related to your account.  You will need to fill out the IRS Identity
Theft Affidavit, Form 14039, please locate this form on www.irs.gov. 
 
As a victim of identity theft, you should
take immediate steps to protect your personal information.  We have provided a link to the Federal Trade
Commission’s website for information on what you should do as a victim of
identity theft:
 
http://www.ftc.gov/bcp/edu/microsites/idtheft
 
So that we may investigate this matter more
thoroughly and help provide as much information as possible to the authorities,
please provide us with a copy of the signed form 14039 and a government issued
photo ID for our records.  Please return
check to TPG 11085 North Torrey Pines Road, Suite 210, La Jolla, CA 92037 so we
may return funds back to IRS. This will help us validate your identity and your
claim of identity theft.
 
If you have any further concerns or questions
regarding this complaint, please feel free to contact me at 877-908-7228,
Monday through Friday 7am to 3pm PST. 
Please reference case #[redacted].
 
Respectfully,
 
 
[redacted]
Compliance Analyst
Santa Barbara Tax Products Group

February 24, 2016 
[redacted]
class="MsoNormal">Dear [redacted],
This is in response to your complaint against Santa Barbara
Tax Products Group (TPG) through the Revdex.com on February 16,
2016.
Your complaint stated you entered the wrong account
information while filing your taxes with [redacted]. Upon realizing this, you
tried calling TPG to correct your initial mistake.
If a taxpayer enters a bank account that will not accept the
refund deposit, the transaction is rejected by the receiving bank. Often times
this occurs because the taxpayer has entered the incorrect bank information or
the account is closed. In these cases the receiving bank “rejects” the
transaction and returns the funds to the sender, in this case, TPG. Once TPG
receives the rejected refund, the company has the option of making another
attempt of sending it to the customer.
Upon review of your record, you have already taken the
necessary steps to verify your account information with TPG. TPG was able to release
the hold on your account. Your refund check was issued on February 17. Please
allow up to 7 days for your check to be delivered to your address on record.
If you have any questions or concerns, please feel free to
contact me at [redacted], Monday through Friday, 7am to 4pm.
Sincerely,
[redacted]
Compliance Analyst

March 14, 2016
 
[redacted]...

[redacted]
 
Dear Mr. [redacted],
This is in response to your complaint filed against Santa
Barbara Tax Products Group (TPG) through the Revdex.com on March 1,
2016.
As a risk control, rejected transactions are placed on hold
until TPG can verify the taxpayer’s identity, at which time a Cashier’s Check
is issued.  On February 20, 2016, TPG was
able to verify your information and released the hold on the account.  The refund was reissued as a Cashier’s
Check. 
You called TPG and claimed that you did not receive the
check due to an incorrect address.  TPG
requested that you file an Indemnity Bond to stop payment on the original Cashier’s
Check and to authorize us to send a new check to the correct address. You
submitted the Indemnity Bond, but TPG could not validate the notary used on the
form.  They are not a valid notary in the
state of Maryland.   
We have called and left you messages regarding the notary issue.
Please ensure that you go to a legitimate notary, banks usually have this
service available to its clients, and have them fill out the form.  Submit the form back to TPG to validate.   
If you have any questions or concerns please feel free to
call us back at [redacted], and ask for [redacted] in the Compliance
Department.
 
Sincerely,
[redacted]
Compliance Analyst

March 31, 2016
[redacted]
Dear Ms....

[redacted]
This is in response to your complaint filed against Santa
Barbara Tax Products Group (TPG) through the Revdex.com on March
22, 2016.
In your complaint you stated that, that TPG was holding your
tax refund without an indication as to why. You tried reaching out to TPG and
was unable to speak to anyone. When you tried uploading your information, you
said the website would not accept your information.
Please allow me to explain the role of TPG in this matter.
TPG, on behalf of [redacted] (Bank), offers tax related financial products
through a network of tax preparation franchises, independent tax professionals
and online tax preparation providers. These products provide the taxpayer a
method of having their tax preparation fees deducted from their tax refund
without paying any upfront fees. When your taxes were prepared through Turbo
Tax, you chose a Refund Transfer (RT) product. When the taxpayer selects an RT,
they direct the IRS to deposit their tax refund into a temporary account at the
Bank. When the Bank receives the IRS refund (usually less than 21 days from the
filing date), the Bank makes deductions from the refund to pay the tax preparation
fees and Bank fees. The balance of the refund is then disbursed to the taxpayer
by way of deposit to an account designated by the taxpayer.
Due to the amount of compromised SSNs along with non-public
personal information (NPPI) throughout the country, we have put controls in
place to prevent identity theft and fraud. TPG feels this is the most prudent
course of action to protect taxpayers given the current environment. TPG is
committed to protecting your privacy and ensuring that only you can access your
funds.
TPG was able to review and release the hold on your account
on March 23, 2016. Your funds were direct deposited into the account you
entered on March 23, 2016.
We experienced large call volumes which correlates to extremely
large funding from the IRS. This unexpected spike in business caused an extreme
demand on our resources such as our call center. We apologize for the inconvenience
this has caused you and the inability for you to reach live customer support.
If you have any other questions or concerns, please feel
free to contact me at 877-908-7228, Monday through Friday, 7am to 4pm.
 
Sincerely,
[redacted]
Compliance Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

March 23, 2016
[redacted]
class="MsoNormal">
Dear [redacted],
This is in response to your complaint filed against Santa
Barbara Tax Products Group (TPG) through the Revdex.com on March
16, 2016.
In your complaint, you stated that on February 24 the IRS
funded your tax return, but your deposit did not show up when you checked on
March 5. After contacting [redacted].com, they informed you about TPG. After
logging on to TPG’s website, you learned there was an issue with your account
and followed the procedures to verify your information in order to release the
hold on your account. You waited the full 8 days for your identification to be
approved, but your refund was still not released.
Upon review of your record, an RT was chosen when your taxes
were prepared through [redacted].com. On February 23, 2016 the IRS funded the federal return; fees were deducted to pay
the [redacted].com user fees and an additional Bank processing fee for the RT.
The balance was deposited to the account instructed on the Civista Bank Refund
Processing Agreement. Your financial institution rejected the funds because the
specified account could not be located. The funds were returned to TPG on February
25, 2016.
If a taxpayer enters a bank account that will not accept the
refund deposit, the transaction is rejected by the receiving bank. Often times
this occurs because the taxpayer has entered incorrect bank account
information. In these cases, the receiving bank “rejects” the transaction and
returns the funds to the sender, in this case TPG. You may contact the ACH
Department of your financial institution and provide them with trace number: 044111197687170 for further details regarding the
rejection of funds. Please note, as a risk control, rejected transactions are
placed on hold until TPG can verify the taxpayer’s identity, at which time a
Cashier’s Check is issued.
You uploaded your identification as per TPG’s request. TPG
was able to validate your identification on March 18 allowing TPG to release
the hold on your account. The refund was reissued as a Cashier’s Check on March
21, 2016. Please allow up to 7 days for your check to reach your address on
file.
Please also note that there is no interest earned on your
deposit. Your deposit is not being used by any financial institution during the
processing of your refund.
Thank you for taking the time to communicate to use why our
service did not meet your expectations. If you have any questions or concerns,
please feel free to contact me at 877-908-7228, Monday through Friday, 7am to
4pm.
 
Sincerely,
[redacted]
Compliance Analyst

mso-bidi-font-family: Arial;">[redacted] R [redacted]
PO Box [redacted] GA [redacted]
 
RE:          Case [redacted]
 
 
06.12.15
 
Dear [redacted] R
[redacted],
 
This letter
is in response to the complaint filed against Santa Barbara Tax Products Group
(TPG) to the Revdex.com of San Diego on June 9, 2015 regarding your tax refund
deposit. 
 
Upon review of
your record, a Refund Transfer (RT) was chosen when your taxes were prepared through
Turbo Tax. On February 5, 2015 the IRS funded your federal return; fees were
deducted to pay your Turbo Tax user fees and an additional Bank processing fee.
The balance was deposited to the account instructed on the Sunrise Banks, N.A.
Refund Processing Agreement. Your Bank rejected the funds and declared the
account an R16 “Account Frozen”. The funds were returned to TPG on February 9,
2015.
 
TPG has nothing to with incorrect account
information entered by the taxpayer or the receiving bank’s decision to reject
the funds.  Once TPG receives the
rejected refund the company has the option of making another attempt to
disburse funds to the customer or simply returning the funds to the IRS.  This second attempt to deliver the refund to
the customer is for the benefit of the customer. Therefore, when the rejected
refund is returned, TPG makes a good faith attempt to deliver the refund to the
taxpayer through an alternative delivery method; a Cashier’s Check was mailed to the address on record on February 9, 2015.
 
In the scenario described in your complaint
you tried to change your mailing address but TPG would not update it.  Our regulators
require that we follow Customer Identification Program (CIP) and Know Your
Customer (KYC) procedures, which are part of the statute of the USA Patriot
Act. To
ensure that nobody but you can change your personal and confidential
information we asked that you submit a clear copy of your IDs and a utility
bill for address verification. These items came across too dark to obtain the
personal information we needed to make changes to your account. Because we were
unable to obtain the personal information from you in order to verify your
identity, we couldn’t proceed any further in our efforts.
 
TPG returned your
funds to the IRS on April 15, 2015. Please allow approximately 10-12 weeks from
the date for the IRS to acknowledge receipt of funds. It is recommended that
you contact the IRS at 800-829-[redacted] for further details.
 
Please feel free to contact me at 877-[redacted], Monday
through Friday 7 am to 3 pm, if you have any further questions or concerns
regarding this complaint.
 
Respectfully,
 
[redacted]
Compliance Analyst

[redacted]
New Roman" size="3">
Case# [redacted]
 
[redacted]
[redacted]
 
 
 
02.09.2015
 
 
This is in response to the complaint filed against Santa
Barbara Tax Products Group to the Revdex.com on February 4, 2015
regarding services issues.
 
According to the IRS website, “your refund was sent to your
bank on January 30, 2015 for direct deposit” and “if your refund is not
credited to your account by February 6, 2015 check with your bank to find out
if it has been received”. The IRS is allotting 5 days to allow your financial
institution to post the funds into your personal account.
 
Upon review of your TPG record, your funds have not been
received by the Bank. Please contact the IRS and request a Trace Request in
order to locate your funds.
 
We apologize that our customer service front line gave more
than one possible funding date. We have expected refund dates and expected
deposit time frames based on experience.
 
We thank you for the inquiry. If you have any further
concerns or questions regarding this complaint, please feel free to contact me
directly at 877-908-7228 Monday through Friday 7am to 3 pm PST.
 
 
Respectfully,
 
* [redacted]
[redacted]

April 21, 2016
[redacted], OR [redacted]
 
Dear Ms. [redacted],
This is in response to your comments addressed in
your rebuttal to Santa Barbara Tax Products Group’s (TPG) response.
Upon review of your account, on April 19 you were
able to send TPG a clear copy of your identification. On April 20, TPG was able
to release the hold on your account and process your refund as a Cashier’s
Check. Please allow up to 7 business days for your check to reach your address
on record.
I apologize for the number I previously gave you.
The correct number is 877-908-7228.
 
Sincerely,
[redacted]
Compliance Analyst

Dear Mr.
[redacted],
This
email is in response to the complaint filed against Santa Barbara Tax Products
Group to the Revdex.com of San Diego on...

February 26, 2014 regarding service issues. 
Upon
review of your record, a Refund Transfer (RT) was chosen when your taxes were
prepared through Turbo Tax.  On February 11,
2014 the IRS funded your federal return; fees were deducted to pay your Turbo
Tax user fees and an additional Bank processing fee.  The balance was deposited to the account
instructed on The Citizens Banking Company Refund Processing Agreement. Your
Bank rejected the funds and declared the account an R03/“No Account/Unable to
Locate Account”.  You may contact your
financial institution and provide them with trace number: 044111193065885 for
further details regarding the rejection of funds.  The funds were returned to TPG on February 13,
2014. 
As part
of routine audits we undertake in cooperation with the IRS, rejected
transactions are held in order to verify the identity of each record
holder.  These controls are in place to
protect our customers from identity theft and fraud.  Our regulators require that we follow
Customer Identification Program (CIP) and Know Your Customer (KYC) procedures,
which are part of the statute of the USA Patriot Act, by requesting and
processing copies of your unexpired government-issued picture ID, Social
Security card and other supporting documents to request changes on your account
information.  The copies submitted to us,
specifically your driver’s license, are too dark.  Please fax this ID again to 858-430-3101 for further review.  Once
you are verified as the lawful owner of the funds, your refund will be
released.            
TPG
provided the service which we were contracted to provide in deducting the applicable
fees and depositing the monies into the account which you directed on the
online agreement.
Thank
you for the inquiry.  If you have any
further concerns or questions regarding this complaint please feel free to
contact me at 877-908-7228, Monday through Friday 8 am to 4 pm PST.  
Respectfully,
Cathy
Kissinger
Compliance
Assistant
Santa
Barbara Tax Products Group

April 19, 2016
[redacted]
Dear Ms....

[redacted],
This is in response to your complaint filed against the
Santa Barbara Tax Products Group (TPG) through the Revdex.com on April
10, 2016.
In your complaint, you stated that you filed your taxes on
January 29 and was accepted by the IRS on February 9. When you checked your
account, you found that your refund was not deposited. You called Turbo Tax who
explained that your refund was with TPG. Once you called TPG, you waited a long
time to speak with someone. As of now, you were given different timeframes for
when your refund would be sent to the IRS.
We have experienced large call volumes which correlated to
extremely large funding from the IRS. This unexpected spike in business caused
extreme demands on our resources such as our customer service call center.
We apologize for the inconvenience this has caused you and
the manner in which your inquiry was handled by our Customer Service
agents.  All the customer agents involved
have been reminded of their obligation to always process customer inquiries in
a respectful manner.
On February 9, the IRS funded your
federal return. On March 16, your funds were placed on an automatic hold due to
risk control triggered by information transmitted in your return.  TPG began the process of returning your funds
to the IRS, specifically the RISC/IVO Division of the IRS in Fresno, CA. Once
we have returned funds to the IRS it can be several weeks before they
acknowledge receipt and post to your account. It is recommended that you
contact the IRS at 800-829-[redacted] for further details. You may also log onto
IRS.gov to seek assistance from a Taxpayer Advocate in your State. 
I spoke with you and explained the
timeframe for TPG sending back your funds. As discussed in our conversation, if
this timeframe changes, I will contact you with further information.
TPG is sorry for any inconvenience that you may have
experienced. If you have any questions or concerns, please do not hesitate to
contact me directly at 858-550-[redacted], Monday through Friday, 7 am to 4pm.
Sincerely,
[redacted]
Compliance Analyst

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Those fees were paid to turbotax and are
outlined on the invoice I received. Turbotax charged me in the amount of $56.98 and those fees are the only ones that have been authorized.  You have still completely failed to
communicate with me until I have filed a claim with the Revdex.com. Your customer
service has completely failed me and other members have filed similar claims to
the Revdex.com.  The offer to refund $20 is
unacceptable. I will await an offer to refund the entire cost of fees amount to
$49.99  (I see that $20 of this has been
offered) for a remaining balance of $29.99
 I authorized the charges to my refund that
turbotax in the amount of $56.98. You have charged me without consent $49.99 in fees.
 After completing the turbo tax process I
was never alerted of, communicated with, informed of, or reached out to regarding
the status of the refund. I have not received the check since dispurement date
of 3/6/14 (it has been a calendar week) and never received tracking information, information about type of
service, date sent or any other information regarding the check. I was never communicated with the status of the refund, the reason for delay nor a reason for the charges until a claim was filed. Rather than communicate the nature of any of these charges in advance, I have only been communicated with since filing a claim. 
Regards,
[redacted]