[redacted] You have been a great customer over the years and we appreciate your businessWe are very sorry you received a higher price than you expected this month [redacted] offers all of its customers a fixed price option so they will not be surprised by a high spot market rate in the winter monthsIn the past you chose our fixed price option and never experienced a price spikeOn June 6, you signed a contract forgoing our fixed rate option and you chose the spot rateWe never recommend floating your price in the winter months, but since you signed a contract to float your price we had to purchase your gas at the higher spot market price instead of the fixed price you declinedRight now you are experiencing costs as they occur monthly rather than a flat fixed price for the entire year, so there is more volatility in the ups and downsNote that November and December rates were lower than the fixed price you declined, and March through October are very likely going to be lower as wellSo it is not certain that over the course of months you will have higher overall gas costs this yearIf you do not have a copy of the contract you signed and would like us to send it to you, please contact us and we will promptly send you the contract you agreed toTo eliminate future price spikes, please consider the fixed rate option to lock in a rate for the year and avoid market volatilityThank you for your business
[redacted] You have been a great customer over the years and we appreciate your businessWe are very sorry you received a higher price than you expected this month [redacted] offers all of its customers a fixed price option so they will not be surprised by a high spot market rate in the winter monthsIn the past you chose our fixed price option and never experienced a price spikeOn June 6, you signed a contract forgoing our fixed rate option and you chose the spot rateWe never recommend floating your price in the winter months, but since you signed a contract to float your price we had to purchase your gas at the higher spot market price instead of the fixed price you declinedRight now you are experiencing costs as they occur monthly rather than a flat fixed price for the entire year, so there is more volatility in the ups and downsNote that November and December rates were lower than the fixed price you declined, and March through October are very likely going to be lower as wellSo it is not certain that over the course of months you will have higher overall gas costs this yearIf you do not have a copy of the contract you signed and would like us to send it to you, please contact us and we will promptly send you the contract you agreed toTo eliminate future price spikes, please consider the fixed rate option to lock in a rate for the year and avoid market volatilityThank you for your business