Santa Clarita Athletic Club Reviews (%countItem)
Santa Clarita Athletic Club Rating
Address: 24640 Wiley Canyon Rd, Santa Clarita, California, United States, 91321-3753
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+1 (661) 255-9835 |
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They still want to collect our monthly dues , when the gym is closed due to the corona virus and when we are made to stay home . Why is that .
Monthly dues
Stop wanting to collect our dues until further notices until we are able to leave our homes and return to the gym when there open.
the salesman told my friend and I to try the club for a month, and if we wanted to cancel then just let him know. We are both still being billed.
My friend and I went to take a tour of this gym with *** in August. It seemed nice enough but we were not sure if we would have time to go, but *** kept telling us to try it for a month to see. When we agreed to try it for a month, he pulled out the contracts, which said we were signing up for a year. We did not want to commit to a year but *** repeatedly assured us that we just needed to contact him before the month was up and he would cancel the membership. We both contacted *** who said he was sorry to see us go but would take care of it.
However, we kept getting billed for this gym membership, that we weren't using because we thought it was cancelled. My friend actually went in in person and was refunded cash for 2 months of payments, but her credit card is still being billed.
I realize now it was foolish to sign a contract based on someone's word that we could cancel. Looking at google and yelp reviews though, it seems that we are not the only ones with these issues and I think this is a very shady way to trick people into being stuck in a year contract to a gym.
I would like my membership to be cancelled and to be refunded *** (September, October and November membership payments of *** and *** additional charge from October)
Good morning,
I am *** the business manager. I have read the complaint and will need a few days to review with staff. There is a 5-7 day cancel notice in the agreement. Once agreements are signed, and after the 7 days, cancel is through proof of move or disability. All cancels can only be sent via email for written documentation and are only handled through the business staff. We also do not do refunds by cash on any case. We do not keep cash in the club. I would like to know the other members name so that I can handle both cases and have a peaceful resolution. Thank you for giving me time to properly investigate and respond by Tuesday November 26th.
(The consumer indicated he/she DID NOT accept the response from the business.)
Please email or call me to get her name as I don't want her name posted on this website. Are there any updates?
Good morning,
Please see the attached agreement that is signed by the member agreeing to all terms. Her CDL and Cc are included from the day signed up. We are not admitting to any wrong doing. However, we will refund the 134.00 as a courtesy because we believe in good business practices. Please allow up to 10 days to see the refund. We have not received any cancellation from the member and no proof that she had sent any cancellation.
Attempting to fraudulently collect on services that WERE NOT contracted for and falsifying attendance for an out of state student member.
September 2019, *** gym manager, contacted me via telephone (on speaker in the presence of two witnesses on my end) claimed that I had not paid for the last "cosmosize" class and she had a contract from May through July which DID NOT exist as I was injured and did not sign any such contract. *** also stated that she saw my 19 year old son in the gym in August and September. I asked for the scan in records as my son attends school in New Mexico and was there much of July to current day. I have demanded proof both in a legitimate contract and electronic records and they cannot be produced.
I am not the first person that this business has fraudulently attempted to collect from. If not resolved, I am prepared to take legal action.
The Santa Clarita Athletic Club and their contracted collection agency Net Collections are to cease and desist all collection actions and reverse any adverse reports to my credit.
Good evening,
I am attaching all contracts, payment history and the only email request about her sons membership. *** has been consistently late on all payments, has bounced numerous checks, and her credit card has also not been able to be charged. She has been a member since 2015. Her agreements have been consistent and for the same services. We have patiently worked with *** with her financial issues. In August 2018, she requested a temporary 3 month freeze for her son while he was at college. She has not requested another freeze nor has sent a cancel request. In the agreement, it explains cancellation policy and all sales staff directs all cancel to the email ***. This is also where freeze requests are handled. She clearly knows the information and has ignored it. Her history with our club shows proves that her accusations are unjustified. If you have further questions or need more information, please direct them to *** You may ask for *** or *** She was currently sent to collections for non payment of the las 3 months of the membership and 2 months of the special service she wanted. The total is for 438 dollars that is currently owed. If you look at the payment history, you will see this has happened several times and then she clears up the balance.
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
It is clear that this business did not read the complaint but moved forward with their own narrative. They are falsely claiming that I now requested special services, which I did not! Again fraud on behalf of this business. I will continue to report their *** and illegal practices. It is my recommendation that the Santa Clarita athletic club actually read the complaint. Merrily making claim of past payment history is not legitimate enough to substantiate their attempting to collect for what they are claiming to now be special services that I never contracted for! Their documents are a forgery! I will take them to the authorities and have them prosecuted
's complaint was read and documented. Please see attached documentation. The documents show *** membership and requested services. It has her picture that she took in our club. In the correspondence you can see how many times our Payment center was in touch with her for billing problems. It also shows when she paid the payment center when she was delinquent. If these documents are fraud as she is accusing us of, then why would she pay each time she was contacted. Also attached again are the agreements that she signed. Each signature is consistent and shows no fraud on our part. Also attached is the billing she freely gave to us in order for her to pay for the services requested. Again showing no fraud on our part. We stand on our position. She signed documents and gave payment along with consent for future payments. Her history shows that she has been consistently delinquent, but has paid PEAK payment solutions when notified. These claims are false by ***.
***
Business manager
Santa Clarita Athletic Club clearly lied to get me to sign into another contract and will not cancel it.
In February it was just over a year of my membership with this gym. I was now out of contract and on a month to month contract. I requested info about upgrading my membership and decided it was something I wanted to do. Steve then pulled a contract out of his desk, I informed him if it required me signing another 1 year contract I was not interested, he stated no, this is to show that I upgraded the membership and to show I paid the pro rated difference for that month of the upgrade. I asked him to verify with *** before I would sign it, he left came back and assured me it was not a year contract, I even discussed with him that I could not sign it because I would be leaving around June. When leaving I even spoke with *** myself and she said no all I did was upgrade my membership and I am still month to month and when I was ready to leave all she would need is the 30 day notice. I have now chose to leave; *** and Santa Clarita Athletic Staff refuses to honor what they stated 3 months ago and is saying I signed a one year contract and I have to pay it in full or show a doctors note. I have requested a resolution and asked them to provide copies of the supposed contract in a timely manner and have not heard from anyone since then.
It is unfortunate that after a year of a respectable business relationship between myself and this company that they would fraudulently misrepresent a valued customer. I would like the "Supposed" contract I'm in to be shredded/void as well as no future charges of any amount from the company immediately.
Good morning,
I apologize fro the late response. I have been out of the office for funerals for family members. We have resolved this complaint with the member and it was resolved from what I can see the day of the complaint so I was taken back. The member emailed me first on May 1st requesting to cancel his membership and his wife's. I received the email May 2nd and responded that I was able to immediately cancel hers and explained the cancel process on his renewed upgraded membership. Friday I worked half day. Monday May 6th, I received the email from Friday the 3rd giving me until the end of business day to resolve the matter. He did not even give 24 hours or reflect that it was a Friday and our hours. Monday I immediately sent him an email with his requested contract showing his signature and initials and that it was not fraud. I also brought the matter to the attention of the owner who decided to go ahead and cancel it because the member was a long term member and had always been a great customer. I not only gave *** a phone call to let him know we would be cancelling with 30 days notice, but I also emailed him about our conversation so that we both had written proof. I have not heard back from him. We are a family based business and always work with our members. They are family. I have attached his membership agreement to show that in no way were actions fraudulent. We are in good standing with the Better Revdex.com and want to stay that way.
Thank you and again this matter was taken care of before we received this complaint.
Have a great week.
Company is not following their own contract terms and has made unauthorized electronic charges that they refuse to refund.
A contract was signed with the Santa Clarita Athletic Club for a gym membership on 5/1/18. At the end of June 2018 there was a meeting between the owner ***, myself, and my daughter Lisa. At that time my doctor deemed me unfit to attend a gym due to an issue with my legs. A doctors note was provided and the contract was to end. *** stated that she would follow up in a few months to see if I was able to come back. After that meeting I never received any type of communication from *** or the gym.
On 12/2/18, almost 6 months later, I had charges for $120 through my bank. Charges again on 1/6/19 for another $120. Multiple calls were placed to *** and either we were left on hold or never got a call back to find why there were charges again. I was told that it was their normal practice to place a "freeze" on an account for 3 months and that she would need a doctors note stating I was disabled. A "freeze" or 3 month period was never discussed nor was another doctors note. It had also been almost 6 months and not 3 months. Their contract does not state any "freeze" period or specific disability certification from a doctor. Yet another doctors note was still provided.
Their contract has not been followed, they are making up their own rules/policies, and took $240 from my account unauthorized and with no communication.
Now it takes weeks in between even getting any answers from the business. I need the contract voided as discussed and the $240 refunded.
The contract to be voided and a full refund of the $240 that was taken.
Good Morning,
The member has a legally bound contract with Santa Clarita Athletic Club which includes a signed contract. We have tried to accommodate the member by freezing the membership and asking for correct and updated Doctor information in order to cancel. She did not send the proper documentation. We have thousands of happy and satisfied members and we feel this is a rare circumstance. Santa Clarita Athletic Club will be cancelling her membership and refunding the amount of $240.00 in good Faith. We value our customers, the services we provide and want to retain our excellent rating with the Revdex.com.
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from the business for the contract to be void and the $240 refunded.
I was in a major car accident after having my membership here for 5 months, this accident left me with nerve ending damage and unable to work out. I obtained a doctors note and spoke with the assistant manager Jeff, who told me all I had to do was text him a photo of the doctors note, so I did that in September. I was charged in October because of the 30 day cancelation period and thought that would be the end. But come November I was still being charged and I kept texting and calling Jeff and could never get ahold of him, even when I went in he was never around. After a second charge in December I finally got ahold of Jeff who told me to wait until the end of the month to come in for my refund, so I went in at the end of December and he took down my card information for the refund, but in January I was still charged so I went to the manager Dina about this, and she said that Jeff has never been allowed to do cancelations for this reason. Dina said she would speak to Jeff and get back to me, a week later and I never heard back from her so I went in and she told me that Jeff doesn't have the texts with the doctors note or any proof that I sent it. So I went back and emailed her time stamped photos of when I sent her the doctors note along with a photo copy of the original doctors note and she said she would get back to me. I called her once a week throughout January and she still had no updates on my situation until she told me that the owner was going to have a sit down with Jeff and I would get my refund after that, but I never heard back from her until I called her today. She said that the doctor's note didn't have my name on it (but it did) and since Jeff never responded to the doctor's note I couldn't get my refund. That is $240 this company has stolen from me because they do not care about their customers. And throughout this whole process no one once contacted me, I was always calling them and they claimed they emailed me but I never received any emails from them. This is an unprofessional company who just steals money from their clients, and after reading reviews on them I come to find that I'm not the first client this has happened to.