The business has responded. Please see below:Thank you for the opportunity to respond to this fabricated narrative spelled out by [redacted]. I want to start out by saying we are a pre-owned use car dealer, not a new car dealer. On 09/**/15, [redacted] purchased a 2005 Pontiac Vibe,...
with 174,267 miles on it, which, at the time of delivery, car was in good running condition. At the time of purchase, Milo was advised of all stipulations and procedures governing used car sales in NY State. Milo was further advised of the current (New York State Used Car Lemon Law). Several days later, [redacted] contacted Peekskill Auto Sales to advise of an issue with the vehicle. The vehicle was immediately picked up to resolve any and all issues. The vehicle was transported to a non-affiliated repair shop for the purposes of repairing the issue. An issue was diagnosed as a Catalytic Converter, replaced said part at a cost of $335 to the dealership. [redacted] picked up vehicle after the repairs and d rove off satisfied with the outcome of the issue. We, the dealership did not hear from [redacted] about any further issues or problems with the vehicle until we got this complaint from the Revdex.com on October * 2015. We were not aware of any issues since the initial repair of the Catalytic Converter, as far as we knew, the car was in perfect running order. Furthermore, according to Carol Canady's statement, her husband had the timing belt changed on the vehicle. If the car became inoperable after another repair shop went under the hood to take apart the engine, how do we know said repair shop did not inadvertently damage something within the car which would cause it to be inoperable? In our opinion, the repair shop that replaced the timing belt is responsible for the current condition of said vehicle. In closing, we at Peekskill Auto Sales have never had a complaint with the Revdex.com in the 12+ years we have been in business. We have numerous repeat satisfied customers due to ou r generosity. If we knew [redacted] had another issue with his vehicle, we would have taken care of it, even though, according to the Lemon law, Dealers are not required to offer a warranty for any vehicle over 100-K miles, which this vehicle had 174-K. But, again, we would have taken care of it if we were aware of any problems. Peekskill Auto Sales objects to this complaint and would like this expunged from our record.
The business has responded. Please see below:Thank you for the opportunity to respond to this fabricated narrative spelled out by [redacted]. I want to start out by saying we are a pre-owned use car dealer, not a new car dealer. On 09/**/15, [redacted] purchased a 2005 Pontiac Vibe,...
with 174,267 miles on it, which, at the time of delivery, car was in good running condition. At the time of purchase, Milo was advised of all stipulations and procedures governing used car sales in NY State. Milo was further advised of the current (New York State Used Car Lemon Law). Several days later, [redacted] contacted Peekskill Auto Sales to advise of an issue with the vehicle. The vehicle was immediately picked up to resolve any and all issues. The vehicle was transported to a non-affiliated repair shop for the purposes of repairing the issue. An issue was diagnosed as a Catalytic Converter, replaced said part at a cost of $335 to the dealership. [redacted] picked up vehicle after the repairs and d rove off satisfied with the outcome of the issue. We, the dealership did not hear from [redacted] about any further issues or problems with the vehicle until we got this complaint from the Revdex.com on October * 2015. We were not aware of any issues since the initial repair of the Catalytic Converter, as far as we knew, the car was in perfect running order. Furthermore, according to Carol Canady's statement, her husband had the timing belt changed on the vehicle. If the car became inoperable after another repair shop went under the hood to take apart the engine, how do we know said repair shop did not inadvertently damage something within the car which would cause it to be inoperable? In our opinion, the repair shop that replaced the timing belt is responsible for the current condition of said vehicle. In closing, we at Peekskill Auto Sales have never had a complaint with the Revdex.com in the 12+ years we have been in business. We have numerous repeat satisfied customers due to ou r generosity. If we knew [redacted] had another issue with his vehicle, we would have taken care of it, even though, according to the Lemon law, Dealers are not required to offer a warranty for any vehicle over 100-K miles, which this vehicle had 174-K. But, again, we would have taken care of it if we were aware of any problems. Peekskill Auto Sales objects to this complaint and would like this expunged from our record.