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Santa Fe Market

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Santa Fe Market Reviews (1)

I am posting this review to warn anyone who is considering a pool from Midwest fiberglass pools in Palm Bay Florida. Our experience so far is easily the most stressful construction experience I have witnessed. I will share the whole story, this is just the beginning. We were promised our "pool would be delivered and set in the hole on the first day" This was the first violation of the requirements in the installation manual, it clearly states the pool should be lifted from the truck and set in the hole to minimize potential damage. The contractor had not arrived at the job to make the hole ready. So they put the pool beside the road on a gravel parking area adjusting by sliding it on the gravel, where it sat for 4 days.
The installation manual clearly states that the ground should be disturbed as little as possible, they dug a small hole over 9 feet deep in the middle presumably to check for ground water. No screed boards were set, transit readings were taken from stakes. The bottom of the hole was not tamped.
As I said this is just the beginning ... a snap shot of today 9/17/16 they pool was set out of level, they tried to fix it using the excavator and an old transit. The pool was still out of level by almost 3 inches. On the third attempt to level the pool a "pool leveling expert" arrived, he assured me he had the experience and expertise to get it right and proceeded to work only to make the problem worse. He is supposed to come back Monday, but I insisted he will not do any work unless he is doing it according to the manual. I will continue to add to this review, the hole story is too long and full of details of unprofessional attitude and work to relate here, I encourage anyone interested to call me: [redacted] or come by and see for your self the fiasco created by Midwest Pools in my yard.

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Address: PO Box 1052 101 E Satchwell St, Burgaw, North Carolina, United States, 28425

Phone:

503 0 0
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