Dear [redacted] ***, I received your letter today 8/26/regarding the complaint from [redacted] ID# [redacted] We have a record of her call on 6/1/and the purpose was for the coupons and she should be receiving the coupons shortly Prior to the 6/1/call we do not have any other record of any other calls We are a bit confused regarding if she is requesting the refund on the Roll-Your-Own tobacco or the pre-rolled cigarettes as they are two different products We would like to make this right and if she would like to contact me, my name is Stephanie (Manager of Consumer Relations) and she can reach me direct at ###-###-#### and I would be happy to further assist herThanks! Stephanie T [redacted] MgrConsumer MarketingSanta Fe Natural Tobacco Co.###-###-#######-###-#### [redacted]
Complaint: [redacted] I am rejecting this response because:Hello I have been in the middle of a move the past few weeks.I read the messageThe company was not honest about the records of phone calls.I want a full refund, I do not want coupons, I do not smoke their brand any longer as a result of the horrible customer service I rec'd What do I need to do to make that happen? [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Dear [redacted] ***, I received your letter today 8/26/regarding the complaint from [redacted] ID# [redacted] We have a record of her call on 6/1/and the purpose was for the coupons and she should be receiving the coupons shortly Prior to the 6/1/call we do not have any other record of any other calls We are a bit confused regarding if she is requesting the refund on the Roll-Your-Own tobacco or the pre-rolled cigarettes as they are two different products We would like to make this right and if she would like to contact me, my name is Stephanie (Manager of Consumer Relations) and she can reach me direct at ###-###-#### and I would be happy to further assist herThanks! Stephanie T [redacted] MgrConsumer MarketingSanta Fe Natural Tobacco Co.###-###-#######-###-#### [redacted]
Complaint: [redacted] I am rejecting this response because:Hello I have been in the middle of a move the past few weeks.I read the messageThe company was not honest about the records of phone calls.I want a full refund, I do not want coupons, I do not smoke their brand any longer as a result of the horrible customer service I rec'd What do I need to do to make that happen? [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]