MrFloor sanded and refinished the maple floors throughout the first floor of my 100+ year old house, and the workers did a great jobThey showed up on time, finished on schedule and were professional every step of the wayOne unusual but very welcome feature of what they offer is the project manager they assign to each jobMy project manager visited me at the beginning of the job to answer questions, set expectations and ask me about my preferencesThen he communicated with the workers, texted me photos of the work and communicated with me daily, updating me on the progress, as I was out of town while the work was doneThe crews used a low-dust method for the sanding (a kind of vacuum cleaner attached to the sander), so when I returned home at the end of the job, the walls and other surfaces weren't as dusty as I'd feared they'd beThe project manager did a walkthrough of the house with me before asking for the final payment, and both the project manager and the original salesman have contacted me in the weeks after the job was completed to ask if I was still satisfied with the jobI amI've already recommended MrFloor to a friend, and he had a new wood floor installedHe's happy with the results as wellThe workers also installed new tile bathroom floorThat job was neatly done and finished on time as wellThere was one tiling mistake in one corner of the roomWhen I pointed it out to the project manager, he offered to take up and retile the entire floor to fix itI decided not to do that; I was satisfied that he offered, howeverThe salesman I worked with was excellent and very responsiveHis name is Aron [redacted]
MrFloor company refinished all the floors in our entire house The floors on the main floor were extremely poorly done MrFloor didn't try to rectify the situation in any way They also were in charge of having a moving company move all the furniture so the floors throughout could be refinished Four or five large furniture pieces were not replaced in the correct place or proper room and it took about a week before the movers came back to move furniture back where it belonged We have remodeled nine homes and had many floors refinished Mr Floor's workmanship was the poorest quality workmanship I've seenThey did come back and repair a couple things, but the circles in the finish where the piano coasters were placed before the floor was dry are still there--they didn't even offer to repair that It's visible--they hadn't placed the piano properly either! I only recommend people NOT use them
Initial Business Response /* (1000, 5, 2014/04/09) */
Contact Name and Title: *** ***-VicePresident
Contact Phone: XXX XXX XXXX
Contact Email: ***@mrfloor.com
We take customer service and complete customer satisfaction very seriously at MrFloorThis Revdex.com case comes as a complete
surpriseThe homeowner was very happy with the end result and we have not received any communication from this homeowner since September of when the project was completedWe are unaware of any issues related to our work and would encourage the homeowner to contact us directly so that we can learn exactly what concerns there may be with our workOnce we have been given an opportunity to inspect the floor we will be able to determine the required course of action
Initial Consumer Rebuttal /* (3000, 7, 2014/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never happy with the final productIn dealing with *** *** throughout the process he informed me even the president knew about how terrible my situation had been*** also came by my home several times after the fact to offer apologies on behalf of the company and give me various items (i.ecoffee mugs, pens) that did not help the fact that I had damage done to my homeI will contact Mr*** directly but this run around is much the same I got when my problem first started
Final Business Response /* (4000, 9, 2014/04/14) */
We are completely aware of all issues raises by Mr*** during the course of his projectThese issues were addressed as they occurred and were remedied to a mutual satisfactionThe matter being raised now with respect to gaps is new and allegations of incorrect or improper work as a contributing factor has only been raised by Mr*** after a month absence for the first time through this Revdex.com complaintAs before we are ready, willing and able to address any and all concerns Mr*** may haveA simple phone call informing us of these new concerns would have been sufficient for us to set up a site meeting with Mr*** at his home to evaluate these concernsInstead Mr*** elected to embark on a campaign of accusations and allegations rather than a good faith effort to have his concerns addressed
Mr*** alleges that we did not follow certain acclimation protocolsNothing can be farther from the truthWe not only thoroughly acclimate our wood prior to installation but we do so in a controlled environment within our acclimation facilityPlease follow this link to our website for more information on our process http://www.mrfloor.com/trends-seasoning.html
It is not uncommon for floors to contract during the winter and develop gapsWith this especially prolonged and record setting cold winter many of our clients have reported larger than gapsAs the weather gradually improves and Relative Humidity increases within the home, wood floors will begin a return to their original size therefore gaps will begin to diminishThis is a yearly occurring process that can only be mitigated by running humidifiers in the winter and keeping the Ambient Relative Humidity in the range of 30-50%If this RH level is allowed to drop below 30%, gaps will begin to developPlease follow this link to our website where we offer an instrument to measure the Relative Humidity and Temperature for a properly functioning wood floor http://www.mrfloor.com/thermo-hygrometer.html
We have worked for over 20,clients in our almost year tenure and we pride ourselves on our ability to take care of our clientsWe regret that there were issues with Mr***'s project but we did our best to address them to his satisfaction at the completion of the projectWe would be happy to set a time to meet with Mr*** and evaluate his floors at his convenience to field these new concerns
Final Consumer Response /* (4200, 11, 2014/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On 4/10/I emailed Mr*** directly and never received a response
I have not been on a "campaign of accusation and allegations", rather I reached out to Revdex.com because their premise is to maintain a marketplace where buyers and sellers trust each otherI lost all trust in MrFloor's integrity and performance by their work with the initial installation and found them originally from Revdex.com so I felt an obligation to return to that sourceI understand Revdex.com is not accountable for MrFloor's actions, however, it is the Revdex.com status that got me to select MrFloor to which I now do not see as a fair judgment for other consumers to base their decisions on
With the impression that MrFloor's representatives would treat my home with respect unfulfilled, what makes me believe they have followed these other protocols they point out from their website? I felt the simplest matters could not be address so I fail to believe they went to these other extremesI had two other contractors look at replacing the floor to which they cited improper acclimation to temperature and humidity as the source because my existing floors were not reacting the same as the new kitchen
At this point I am entirely sick of dealing with MrFloor and will take their work as a lost fundsI consider this case closed on my end, but I am not ending it with pleased depositionI only hope my misfortune can be heard by others before selecting MrFloor via Revdex.com in the future
I've hired MrFloor several times in the past ten yearsMy wife and I first hired them years ago to put a beautiful bedroom floor in my new downtown condoI hired them again five years later to repair my floor when all the windows in the building started to leak Just two years ago, as the President of our condo association, I hired them to put a floor in our condo lobbyMrFloor provides the most professional, predictable and consistently superior service of any contractor I've ever usedIf you're looking for cheap you can hire *** *** or a guy working out of his truckHowever if you want a beautiful floor that will last, Mrfloor is worthy of consideration It's all about valueI invite you to contact me or to come see my floor, or the lobby or vestibule in our building, the *** ** *** * *** *** in ChicagoForget the reviews Come see for yourself
Initial Business Response /* (1000, 5, 2014/06/23) */
We installed a new wood floor for this client on 7/18/13. Client paid us in full and was very happy with the finished product. We were called out to the jobsite on 8/15/13 for a few touchups at the request of the client. We performed...
all requested touchups right away and again all work was satisfactory.
We were contacted again earlier this year on 4/22/14, 7 months after the floor was installed regarding an apparent concern the client had with the floor. We immediately responded to the request and came out to the home a few days later on 4/26/14. At that time the client was concerned with vertical deflection of the floor when they walked on it. We reminded them that as per the flooring specifications the floor was installed in a "floating" manner and that what they felt was normal. Once again the client thanked us for coming out and was completely satisfied.
On 6/2/14 we received an email from the client titled "Bad Floor' in which she deemed the floor "Bad" and demanded a full refund. Once again we immediately replied to the email in an effort to address any concerns. We requested to again visit the home and did so a few days later on 6/6/14. At that time the client presented us a new concern. There were very narrow gaps that had developed in a few areas. We inspected the gaps and identified them as seasonal "contraction" gaps associated with a dry environment. The gaps were less than 1/8" inch and were well within tolerance. At that time the client admitted to not running any humidification during the winter and agreed that it was very dry in the home this past winter.
In a further effort to make sure we were giving the client precise information we contacted the manufacturer of the floor and they agreed to dispatch a field representative to inspect the floor. On 6/17/14 the field representative along with Mr. Floor staff met at the home. The manufacturer's field representative confirmed that the gaps were in fact seasonal. He also confirmed that we installed the flooring correctly and within the guidelines of the manufacturer.
At the completion of this meeting it was agreed that the floor would be inspected again in September to make sure that it was re-expanding correctly during the warmer, more humid months of this year. The client thanked everyone for coming and followed up with a nice thank you email.
Needless to say we were very surprised to see that 48 hours after this meeting the client filed a Revdex.com complaint against us. The issue being raised is extremely minor and temporary. Contraction gaps are very common in Chicago where large humidity and temperature swings cause floors to expand and contract significantly. Over the past 11 months, we have responded to every phone call and email from this client immediately and have visited the home multiple times. We enlisted the manufacturer who confirmed our correct installation and function of the floor. We followed all internal and manufacturer protocols and are very confused by the clients behavior.
Customer service is a top propriety for us at Mr. Floor but we now feel this client is pursuing an alternative agenda. Mr. Floor will vigorously defend our reputation and credibility against this client. We have reached out to our legal counsel and are exploring all legal remedies available to us.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
False. All I want is the floor fixed. They told me something different at my home than what they emailed me. I had three major surgeries. Two spinal. That's why it took so long. They come to my home, say they will fix it, then email something different. In my last correspondence I even asked him why he was writing something different than what he was saying! No answer. Just fix it!!!! By the way, I was bed ridden for months... I talked to my husband and he informed me he did run the humidifier in the laundry room that's attached to the furnace. I did not. But he said he did. I couldn't deal with the floor between November-April because I was post-op. Stand by your product! You tell me in person you will fix it, then leave and say something different!!! Liars! Fix it!
Final Business Response /* (1000, 16, 2014/07/17) */
see attached scanned document
NOTE FROM THE Revdex.com:
The business has notified us that they have referred this matter to their attorney. We are judging your complaint resolved and closing it.
We recommend that you or your attorney make contact with the business' attorney.
[redacted]
Assistant Manager-Home Services
Revdex.com-Chicago & Northern Illinois
Final Consumer Response /* (4200, 11, 2014/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What do I do? They refuse to fix it before the warranty is up. The humidifier was on. I was in bed most of the time due to THREE surgeries within six months. My husband ran the humidifier. Did they come in and test my air? I just want the floor fixed before the warranty is up. Some of these gaps were there from the beginning. I was unable to get down on the floor being 7/8 months pregnant at the time & see some of the problems. The warranty will be up... I just want it fixed. The humidifier was run... Just not by me, but by my husband. PLEASE JUST FIX IT. I don't understand why there is an issue and why you are not standing behind your product.
Mr. Floor sanded and refinished the maple floors throughout the first floor of my 100+ year old house, and the workers did a great job. They showed up on time, finished on schedule and were professional every step of the way. One unusual but very welcome feature of what they offer is the project manager they assign to each job. My project manager visited me at the beginning of the job to answer questions, set expectations and ask me about my preferences. Then he communicated with the workers, texted me photos of the work and communicated with me daily, updating me on the progress, as I was out of town while the work was done. The crews used a low-dust method for the sanding (a kind of vacuum cleaner attached to the sander), so when I returned home at the end of the job, the walls and other surfaces weren't as dusty as I'd feared they'd be. The project manager did a walkthrough of the house with me before asking for the final payment, and both the project manager and the original salesman have contacted me in the weeks after the job was completed to ask if I was still satisfied with the job. I am. I've already recommended Mr. Floor to a friend, and he had a new wood floor installed. He's happy with the results as well. The workers also installed new tile bathroom floor. That job was neatly done and finished on time as well. There was one tiling mistake in one corner of the room. When I pointed it out to the project manager, he offered to take up and retile the entire floor to fix it. I decided not to do that; I was satisfied that he offered, however. The salesman I worked with was excellent and very responsive. His name is Aron [redacted]
Mr. Floor company refinished all the floors in our entire house. The floors on the main floor were extremely poorly done. Mr. Floor didn't try to rectify the situation in any way. They also were in charge of having a moving company move all the furniture so the floors throughout could be refinished. Four or five large furniture pieces were not replaced in the correct place or proper room and it took about a week before the movers came back to move furniture back where it belonged.
We have remodeled nine homes and had many floors refinished. Mr Floor's workmanship was the poorest quality workmanship I've seen. They did come back and repair a couple things, but the circles in the finish where the piano coasters were placed before the floor was dry are still there--they didn't even offer to repair that. It's visible--they hadn't placed the piano properly either!
MrFloor sanded and refinished the maple floors throughout the first floor of my 100+ year old house, and the workers did a great jobThey showed up on time, finished on schedule and were professional every step of the wayOne unusual but very welcome feature of what they offer is the project manager they assign to each jobMy project manager visited me at the beginning of the job to answer questions, set expectations and ask me about my preferencesThen he communicated with the workers, texted me photos of the work and communicated with me daily, updating me on the progress, as I was out of town while the work was doneThe crews used a low-dust method for the sanding (a kind of vacuum cleaner attached to the sander), so when I returned home at the end of the job, the walls and other surfaces weren't as dusty as I'd feared they'd beThe project manager did a walkthrough of the house with me before asking for the final payment, and both the project manager and the original salesman have contacted me in the weeks after the job was completed to ask if I was still satisfied with the jobI amI've already recommended MrFloor to a friend, and he had a new wood floor installedHe's happy with the results as wellThe workers also installed new tile bathroom floorThat job was neatly done and finished on time as wellThere was one tiling mistake in one corner of the roomWhen I pointed it out to the project manager, he offered to take up and retile the entire floor to fix itI decided not to do that; I was satisfied that he offered, howeverThe salesman I worked with was excellent and very responsiveHis name is Aron [redacted]
MrFloor company refinished all the floors in our entire house The floors on the main floor were extremely poorly done MrFloor didn't try to rectify the situation in any way They also were in charge of having a moving company move all the furniture so the floors throughout could be refinished Four or five large furniture pieces were not replaced in the correct place or proper room and it took about a week before the movers came back to move furniture back where it belonged We have remodeled nine homes and had many floors refinished Mr Floor's workmanship was the poorest quality workmanship I've seenThey did come back and repair a couple things, but the circles in the finish where the piano coasters were placed before the floor was dry are still there--they didn't even offer to repair that It's visible--they hadn't placed the piano properly either! I only recommend people NOT use them
Initial Business Response /* (1000, 5, 2014/04/09) */
Contact Name and Title: *** ***-VicePresident
Contact Phone: XXX XXX XXXX
Contact Email: ***@mrfloor.com
We take customer service and complete customer satisfaction very seriously at MrFloorThis Revdex.com case comes as a complete
surpriseThe homeowner was very happy with the end result and we have not received any communication from this homeowner since September of when the project was completedWe are unaware of any issues related to our work and would encourage the homeowner to contact us directly so that we can learn exactly what concerns there may be with our workOnce we have been given an opportunity to inspect the floor we will be able to determine the required course of action
Initial Consumer Rebuttal /* (3000, 7, 2014/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never happy with the final productIn dealing with *** *** throughout the process he informed me even the president knew about how terrible my situation had been*** also came by my home several times after the fact to offer apologies on behalf of the company and give me various items (i.ecoffee mugs, pens) that did not help the fact that I had damage done to my homeI will contact Mr*** directly but this run around is much the same I got when my problem first started
Final Business Response /* (4000, 9, 2014/04/14) */
We are completely aware of all issues raises by Mr*** during the course of his projectThese issues were addressed as they occurred and were remedied to a mutual satisfactionThe matter being raised now with respect to gaps is new and allegations of incorrect or improper work as a contributing factor has only been raised by Mr*** after a month absence for the first time through this Revdex.com complaintAs before we are ready, willing and able to address any and all concerns Mr*** may haveA simple phone call informing us of these new concerns would have been sufficient for us to set up a site meeting with Mr*** at his home to evaluate these concernsInstead Mr*** elected to embark on a campaign of accusations and allegations rather than a good faith effort to have his concerns addressed
Mr*** alleges that we did not follow certain acclimation protocolsNothing can be farther from the truthWe not only thoroughly acclimate our wood prior to installation but we do so in a controlled environment within our acclimation facilityPlease follow this link to our website for more information on our process http://www.mrfloor.com/trends-seasoning.html
It is not uncommon for floors to contract during the winter and develop gapsWith this especially prolonged and record setting cold winter many of our clients have reported larger than gapsAs the weather gradually improves and Relative Humidity increases within the home, wood floors will begin a return to their original size therefore gaps will begin to diminishThis is a yearly occurring process that can only be mitigated by running humidifiers in the winter and keeping the Ambient Relative Humidity in the range of 30-50%If this RH level is allowed to drop below 30%, gaps will begin to developPlease follow this link to our website where we offer an instrument to measure the Relative Humidity and Temperature for a properly functioning wood floor http://www.mrfloor.com/thermo-hygrometer.html
We have worked for over 20,clients in our almost year tenure and we pride ourselves on our ability to take care of our clientsWe regret that there were issues with Mr***'s project but we did our best to address them to his satisfaction at the completion of the projectWe would be happy to set a time to meet with Mr*** and evaluate his floors at his convenience to field these new concerns
Final Consumer Response /* (4200, 11, 2014/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On 4/10/I emailed Mr*** directly and never received a response
I have not been on a "campaign of accusation and allegations", rather I reached out to Revdex.com because their premise is to maintain a marketplace where buyers and sellers trust each otherI lost all trust in MrFloor's integrity and performance by their work with the initial installation and found them originally from Revdex.com so I felt an obligation to return to that sourceI understand Revdex.com is not accountable for MrFloor's actions, however, it is the Revdex.com status that got me to select MrFloor to which I now do not see as a fair judgment for other consumers to base their decisions on
With the impression that MrFloor's representatives would treat my home with respect unfulfilled, what makes me believe they have followed these other protocols they point out from their website? I felt the simplest matters could not be address so I fail to believe they went to these other extremesI had two other contractors look at replacing the floor to which they cited improper acclimation to temperature and humidity as the source because my existing floors were not reacting the same as the new kitchen
At this point I am entirely sick of dealing with MrFloor and will take their work as a lost fundsI consider this case closed on my end, but I am not ending it with pleased depositionI only hope my misfortune can be heard by others before selecting MrFloor via Revdex.com in the future
I've hired MrFloor several times in the past ten yearsMy wife and I first hired them years ago to put a beautiful bedroom floor in my new downtown condoI hired them again five years later to repair my floor when all the windows in the building started to leak Just two years ago, as the President of our condo association, I hired them to put a floor in our condo lobbyMrFloor provides the most professional, predictable and consistently superior service of any contractor I've ever usedIf you're looking for cheap you can hire *** *** or a guy working out of his truckHowever if you want a beautiful floor that will last, Mrfloor is worthy of consideration It's all about valueI invite you to contact me or to come see my floor, or the lobby or vestibule in our building, the *** ** *** * *** *** in ChicagoForget the reviews Come see for yourself
Initial Business Response /* (1000, 5, 2014/06/23) */
We installed a new wood floor for this client on 7/18/13. Client paid us in full and was very happy with the finished product. We were called out to the jobsite on 8/15/13 for a few touchups at the request of the client. We performed...
all requested touchups right away and again all work was satisfactory.
We were contacted again earlier this year on 4/22/14, 7 months after the floor was installed regarding an apparent concern the client had with the floor. We immediately responded to the request and came out to the home a few days later on 4/26/14. At that time the client was concerned with vertical deflection of the floor when they walked on it. We reminded them that as per the flooring specifications the floor was installed in a "floating" manner and that what they felt was normal. Once again the client thanked us for coming out and was completely satisfied.
On 6/2/14 we received an email from the client titled "Bad Floor' in which she deemed the floor "Bad" and demanded a full refund. Once again we immediately replied to the email in an effort to address any concerns. We requested to again visit the home and did so a few days later on 6/6/14. At that time the client presented us a new concern. There were very narrow gaps that had developed in a few areas. We inspected the gaps and identified them as seasonal "contraction" gaps associated with a dry environment. The gaps were less than 1/8" inch and were well within tolerance. At that time the client admitted to not running any humidification during the winter and agreed that it was very dry in the home this past winter.
In a further effort to make sure we were giving the client precise information we contacted the manufacturer of the floor and they agreed to dispatch a field representative to inspect the floor. On 6/17/14 the field representative along with Mr. Floor staff met at the home. The manufacturer's field representative confirmed that the gaps were in fact seasonal. He also confirmed that we installed the flooring correctly and within the guidelines of the manufacturer.
At the completion of this meeting it was agreed that the floor would be inspected again in September to make sure that it was re-expanding correctly during the warmer, more humid months of this year. The client thanked everyone for coming and followed up with a nice thank you email.
Needless to say we were very surprised to see that 48 hours after this meeting the client filed a Revdex.com complaint against us. The issue being raised is extremely minor and temporary. Contraction gaps are very common in Chicago where large humidity and temperature swings cause floors to expand and contract significantly. Over the past 11 months, we have responded to every phone call and email from this client immediately and have visited the home multiple times. We enlisted the manufacturer who confirmed our correct installation and function of the floor. We followed all internal and manufacturer protocols and are very confused by the clients behavior.
Customer service is a top propriety for us at Mr. Floor but we now feel this client is pursuing an alternative agenda. Mr. Floor will vigorously defend our reputation and credibility against this client. We have reached out to our legal counsel and are exploring all legal remedies available to us.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
False. All I want is the floor fixed. They told me something different at my home than what they emailed me. I had three major surgeries. Two spinal. That's why it took so long. They come to my home, say they will fix it, then email something different. In my last correspondence I even asked him why he was writing something different than what he was saying! No answer. Just fix it!!!! By the way, I was bed ridden for months... I talked to my husband and he informed me he did run the humidifier in the laundry room that's attached to the furnace. I did not. But he said he did. I couldn't deal with the floor between November-April because I was post-op. Stand by your product! You tell me in person you will fix it, then leave and say something different!!! Liars! Fix it!
Final Business Response /* (1000, 16, 2014/07/17) */
see attached scanned document
NOTE FROM THE Revdex.com:
The business has notified us that they have referred this matter to their attorney. We are judging your complaint resolved and closing it.
We recommend that you or your attorney make contact with the business' attorney.
[redacted]
Assistant Manager-Home Services
Revdex.com-Chicago & Northern Illinois
Final Consumer Response /* (4200, 11, 2014/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What do I do? They refuse to fix it before the warranty is up. The humidifier was on. I was in bed most of the time due to THREE surgeries within six months. My husband ran the humidifier. Did they come in and test my air? I just want the floor fixed before the warranty is up. Some of these gaps were there from the beginning. I was unable to get down on the floor being 7/8 months pregnant at the time & see some of the problems. The warranty will be up... I just want it fixed. The humidifier was run... Just not by me, but by my husband. PLEASE JUST FIX IT. I don't understand why there is an issue and why you are not standing behind your product.
Mr. Floor sanded and refinished the maple floors throughout the first floor of my 100+ year old house, and the workers did a great job. They showed up on time, finished on schedule and were professional every step of the way. One unusual but very welcome feature of what they offer is the project manager they assign to each job. My project manager visited me at the beginning of the job to answer questions, set expectations and ask me about my preferences. Then he communicated with the workers, texted me photos of the work and communicated with me daily, updating me on the progress, as I was out of town while the work was done. The crews used a low-dust method for the sanding (a kind of vacuum cleaner attached to the sander), so when I returned home at the end of the job, the walls and other surfaces weren't as dusty as I'd feared they'd be. The project manager did a walkthrough of the house with me before asking for the final payment, and both the project manager and the original salesman have contacted me in the weeks after the job was completed to ask if I was still satisfied with the job. I am. I've already recommended Mr. Floor to a friend, and he had a new wood floor installed. He's happy with the results as well. The workers also installed new tile bathroom floor. That job was neatly done and finished on time as well. There was one tiling mistake in one corner of the room. When I pointed it out to the project manager, he offered to take up and retile the entire floor to fix it. I decided not to do that; I was satisfied that he offered, however. The salesman I worked with was excellent and very responsive. His name is Aron [redacted]
Mr. Floor company refinished all the floors in our entire house. The floors on the main floor were extremely poorly done. Mr. Floor didn't try to rectify the situation in any way. They also were in charge of having a moving company move all the furniture so the floors throughout could be refinished. Four or five large furniture pieces were not replaced in the correct place or proper room and it took about a week before the movers came back to move furniture back where it belonged.
We have remodeled nine homes and had many floors refinished. Mr Floor's workmanship was the poorest quality workmanship I've seen. They did come back and repair a couple things, but the circles in the finish where the piano coasters were placed before the floor was dry are still there--they didn't even offer to repair that. It's visible--they hadn't placed the piano properly either!
I only recommend people NOT use them.