Santa Paula Chevrolet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11776426, and find that this resolution is satisfactory to me I appreciate the time MrM [redacted] took to listen to my concerns and how he addressed the problemThe professionalism shown to me by MrM [redacted] has left a profound impression of him Thank You and Merry Christmas.A [redacted]

I never recieved an email from this customer but if I would have recieved it, I would have definately called her back and taken care of itI didn't find out about this until my employees read her facebook post about this on our Facebook page and my Service manager, David
Rudolph, immediately contacted her and refunded her moneyThere was a huge misunderstanding here, and there are two sides to the story, but at Santa Paula Chevrolet, the customer is always right and we appreciate our customers and do whatever we can to make them happyAccording to my Service Manager after he spoke with her today, she is happy!

I understand that the customer is completely satisfied with his new re-written contract that we facilitated on 10/22 with a lower payment than his original contract. We lowered the price of the vehicle $1,010 saving him another $90 in sales tax and license as well, for a total of $1,100....

 He did not want to keep the optional Service Contract that he purchased, so that saved him another $3,784.00. Then we gave him another $1,000 for his trade in and that brought his payment down to $682, down from $711 for only 75 months instead of 84. I think he’s ecstatic, frankly. We did all of that in the interest of customer satisfaction. I dealt with him myself. Let me know if you need anything else. Thank you, J[redacted]President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11776426, and find that this resolution is satisfactory to me.
I appreciate the time Mr. M[redacted] took to listen to my concerns and how he addressed the problem. The professionalism shown to me by Mr. M[redacted] has left a profound impression of him.
Thank You and Merry Christmas.A[redacted]

Review: I took my car in to get serviced on a Tuesday due to a recall on my 2012 Chevy Cruze for the radio turning on and off. The person who worked on my car gave my Fiance a check list of all the service they had done to my car and what they checked. On the check list it showed they checked the battery and it was reported back as (GOOD). Two days later on a Thursday morning my car made a funny noise as if the car didn't want to start. I had to jump start my car because it did not want to start. I took my car back in on Friday and was told we wont have anyone to look at it until Monday because the Person who deals with an electrical problem isn't here. I asked the service guy who was checking my car in if he could check the battery because we were able to start the car with a jump start. he told me "no its not the battery its an electrical problem. I call back on Monday and Santa Paula Chevy tells me that my battery is dead and I need to replace it. I told them nothing was wrong with my battery when I brought it in and two days later its completely dead? The service Rep. Said I could talk to the Manager but he's on lunch. The Manager calls me back and tells me the same thing the other service guy told me. Now I have to pick up my car that wont start at all anymore.Desired Settlement: All I want is my battery to be replaced.

Review: I took in my car to the chevy body shop for some repairs and it has been more thana month and they refuse to give me the car back I have gone in there multiple times and they say that the insurance has not given them any payments so I called my insurance to ask why and they say that the chevy does not send them the information that they require and it has been sitting there ever since and it is repairedDesired Settlement: I just want them to give me my car back

Business

Response:

This is an Auto Insurnace Claim that we jhave not been able to collect payment on. The owner of the vehicle hit a deer and dropped the vehicle off to us authorizing the repairs in thew amopunt of $3,189.23. Also his insurance company sent us the assignemt authorizing the repairs and payment of everything except his $500 deductible. To this date we have not been paid anything from either party and have listed the chronological course of events in trying to collect the amount due for the repairs that we have done.

Juvenal Munoz

2012 <st1:city w:st="on"><st1:place w:st="on">Malibu

Affirmative Insurance Co. ###-###-####

Claim #PRM[redacted]

Adjuster: [redacted] Inscho ###-###-####

Re-inspector: [redacted] ###-###-####

Claims: Russell Cartwell ###-###-####

Supervisor: [redacted]: ###-###-####

09/03 Vehicle dropped off for repairs

09/05 Spoke with owner, still nothing from insurance co.

09/17 Assignment received from Insurance Co.

09/20 Up-Loaded estimate to Insurance Co.

09/20 Owner authorized repairs for $3189.23

09/24 Called adjuster re: coverage, left message

09/24 Spoke with owner. Up-date on status of repairs

09/26 Called supervisor, left message re: coverage

09/30 Called supervisor, left message re: coverage

09/30 Called supervisor, left 2nd message re: coverage

09/30 Called supervisor and left another message re; coverage

09/30 Spoke with supervisor, coverage good, OK to repair.

09/30 Received revised estimate from re-inspector

09/30 Called re-inspector for supplement, left message

10/03 Called re-inspector, left message re: supplement

10/07 Left message for re-inspector, [redacted]

10/08 Met with owner, up-date on status

10/08 Left Message for re-inspector re: supplement & payment

10/09 Re-inspector, [redacted] called and said he needs photos and invoices

10/09 Faxed all invoices to [redacted]

10/11 Spoke with owner, still no check yet

10/11 Called adjuster and left message

10/15 Met with owner and still no ins check

10/15 Left message for supervisor, [redacted]

10/17 Called and left message for supervisor

10/18 Called supervisor [redacted], left message

10/18 Spoke with claims, [redacted], he will give info to supervisor and call me back today

10/18 Spoke with adjuster, [redacted], he spoke with his supervisor, told me to call re-inspector and work it out with him

10/18 Called re-inspector, [redacted], faxed him all invoices for new OEM parts

10/18 Called owner, gave him up-date

10/22 Spoke with owner, gave him up-date on status of claim

10/23 Left message for re-inspector, [redacted]

10/23 Called supervisor, [redacted] re: claim status, left message

10/23 Met with owner, still no check from insurance co.

10/24 Spoke with [redacted], re-inspector, he will talk to his supervisor and get back to me

10/25 Left message for [redacted]

10/25 Spoke with owner, gave him up-date, ad he said he could write me a check for the repairs but

he wouldnt have the money to cover the check until tomorrow

10/28 Called [redacted], voice mail. Left message

10/28 Left message for supervisor [redacted]

10/29 Called re-inspector, [redacted], e-mailed him all invoices and copy of estimate again

10/29 Called owner to see if he was coming in to pay for repairs, left 2 messages, no call back yet from owner

Consumer

Response:

Review: 9765311

I am rejecting this response because:i at never one point gave the ok to fix the vehicle I told them if the insurence said to do so it was ok and the I called the insurence and they said they never gave them the ok

Regards,

Business

Response:

On 10/31 at approximately 3pm we finally received confirmation from Mr. [redacted] insurance company, Affirmative Insurance out of Texas, that they were in fact paying the claim. We conatcted the customer with the good news and at approximately 4:30pm, the customer picked up their vehicle from the bodyshop and he was very happy and thanked us. None of this was any fault of Santa Paula Chevrolet or our Bodyshop. It was all to do with the Insurance Company delaying in paying the claim. Our number one priority has always been and will always be customer satisfaction and excellent customer service, which we tried very hard to provide in this instance, but were held back by the dealys in the insurance company paying the claim.

Review: I have attempted to speak to the service manager and then emailed the GM and have yet to receive a response.They lied to me about repairs needed on my car, and I felt bullied and forced to get repair done if I wanted them to extend a goodwill repair from manufacturer. Customer service was awful and I would not return.Part of my email to Santa Paula Chevrolet:I am writing to express my frustrations and disappointment with a recent experience I had at your service department. One week ago on I dropped off my car for service. The level of customer service was subpar to say the least and I did not feel confident on what ensued. On May 18th I contacted your dealership to schedule a service for my 2010 Chevrolet Traverse. I will have to say that the accommodations to get me in were great and your staff worked with me to make sure they would have time to do an oil change and inspect the car as I requested. When I got to the dealership I met with my service man Al. At this point I was under the impression that my car was still under Warranty. I had been hearing a noise and wanted them to check it out as well as provide an oil change, tire rotation, and preform recall work. Since it also had recall work that needed to be done they provided a rental vehicle. The following day on May 19th at 11:36am I received a phone call from Al who informed me I did not have a warranty on my car and that it had expired on March 13th 2015. I was under the impression by my own account that I had powertrain warranty until 100,000 miles and I was under 65,000.Since my car had no warranty he said if I wanted it to be checked I would be responsible for paying a fee of $125. Al explained it is either 100,000 miles or 5 years whichever comes first.Since my car had no warranty he said if I wanted it to be checked I would be responsible for paying a fee of $125. I told him to go ahead and do it since I was scarred to drive my car. He told me he would call me back with an update after 3:00pm.He didDesired Settlement: I have send the above email to the General Manager and to date have not received a response. I am requesting a refund.

Business

Response:

I never recieved an email from this customer but if I would have recieved it, I would have definately called her back and taken care of it. I didn't find out about this until my employees read her facebook post about this on our Facebook page and my Service manager, David Rudolph, immediately contacted her and refunded her money. There was a huge misunderstanding here, and there are two sides to the story, but at Santa Paula Chevrolet, the customer is always right and we appreciate our customers and do whatever we can to make them happy. According to my Service Manager after he spoke with her today, she is happy!