Santa's Best

We sent a free plug on 10/and did follow up with a phone call Customer's spider is now working

Collette did not have any physical proof of purchase The receipt she emailed us was not for a Christmas Tree However, we called her today and offered her a new tree to replace her tree She was happy with the outcome This tree will ship to her sometime this week

We upgraded the customer to a function tree Her tree purchased in was a function tree The function tree is being shipped today, 01/12/

We were waiting for an invoice copy from the customer for our warranty process. The customer refused to send us any documentation. The customer was very rude and used unkind language. We did send out the tree section today via *** 2nd day. *** Tracking # ***

We called the customer and are replacing the defective sections. She was pleased with this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I received the replacement parts and the tree is functioning correctly
Sincerely,
*** ***

We sent a free plug on 10/and did follow up with a phone call. Customer's spider is now working

Collette did not have any physical proof of purchase. The receipt she emailed us was not for a Christmas Tree. However, we called her today and offered her a new tree to replace her tree. She was happy with the outcome. This tree will ship to her sometime this week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Gayle W***

We had a delay in receiving our replacement parts from our overseas factory. We did send out the replacement tree sections B & D today, 02/10/17. *** Estimated delivery date is Tuesday, 02/by end of day

We upgraded the customer to a function tree. Her tree purchased in was a function tree. The function tree is being shipped today, 01/12/

We are terribly sorry that our 4’ Pre-Lit *** Tree Sculpture you purchased failed to perform to your satisfaction. We understand your frustration. We want to assure you we fully support our products within the warranty period. If our product does not work right, we do send
out replacement parts to fix the product, with a proof of purchase to validate the warranty period. Because of your dissatisfaction with the Tree Sculpture, we will issue a refund of the purchase price of $as requested