Santana's Mexican Food

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] There is documented evidence that her employee behind the counter stuffed drinks into a 4-drink cardboard cup holder and then passed it to another employee, who in turn passed it off to me in the drive-thru The employees ADMITTED they were at faultWhen attempting to get the drinks that were improperly placed in the cup holders by the negligence of her employees, the drinks spilled all over me and my passenger who was trying to assist meThis is total negligence on Santana's, the business owner who has not properly trained her employees and on the part of the employees who failed to provide proper customer serviceProperly trained employees would know better than to place drinks into a 4-drink cardboard cup holder as this is dangerousWhen I called the number I was provided, the woman (who responded in this complaint) was the rude oneShe refused to pay for my car cleaning, refused to refund me for my purchase, refused to accommodate anything for me as a paying customer due to her employee's negligence ---she even refused a simple apologyThis is NOT customer serviceIf you make a mistake as a business owner, you CORRECT the mistake to make your customer happyA simple apology and refund would have been sufficientHowever, since she refused my refund, I elevated my concerns to the Revdex.com and through Yelp with a detailed explanation of my experience with this company and a 1-star rating I will not accept her petty responseI want my refund for the inconvenience and trouble that her improperly trained employees caused meRegards, [redacted] T

In regards to the below, we strongly believe she is over reacting and is wasting both our time with this complain ">
I personally spoke to her the day of the incident and apologized even though, the drinks were spilled while she handed them over to her passenger She was very rude and aggressive that day I couldn't even speak to her We have been in business since and have always treated our customers with respect and all of our employees know that without them, we would not be in business
She not only was very disrespectful to me over the phone, she cursed and flipped my young employees the finger when she drove awayShould you have any questions, please let me know.Regards,
*** F*
Santana's Mexican Food

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** ***
There is documented evidence that her employee behind the counter stuffed drinks into a 4-drink cardboard cup holder and then passed it to another employee, who in turn passed it off to me in the drive-thru The employees ADMITTED they were at faultWhen attempting to get the drinks that were improperly placed in the cup holders by the negligence of her employees, the drinks spilled all over me and my passenger who was trying to assist meThis is total negligence on Santana's, the business owner who has not properly trained her employees and on the part of the employees who failed to provide proper customer serviceProperly trained employees would know better than to place drinks into a 4-drink cardboard cup holder as this is dangerousWhen I called the number I was provided, the woman (who responded in this complaint) was the rude oneShe refused to pay for my car cleaning, refused to refund me for my purchase, refused to accommodate anything for me as a paying customer due to her employee's negligence ---she even refused a simple apologyThis is NOT customer serviceIf you make a mistake as a business owner, you CORRECT the mistake to make your customer happyA simple apology and refund would have been sufficientHowever, since she refused my refund, I elevated my concerns to the Revdex.com and through Yelp with a detailed explanation of my experience with this company and a 1-star rating.
I will not accept her petty responseI want my refund for the inconvenience and trouble that her improperly trained employees caused meRegards,
*** T