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Santana's Mexican Food

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Reviews Santana's Mexican Food

Santana's Mexican Food Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below
[redacted]
 There is documented evidence that her employee behind the counter stuffed 5 drinks into a 4-drink cardboard cup holder and then passed it to another employee, who in turn passed it off to me in the drive-thru.  The employees ADMITTED they were at fault. When attempting to get the 5 drinks that were improperly placed in the cup holders by the negligence of her employees, the drinks spilled all over me and my passenger who was trying to assist me. This is total negligence on Santana's, the business owner who has not properly trained her employees and on the part of the employees who failed to provide proper customer service. Properly trained employees would know better than to place 5 drinks into a 4-drink cardboard cup holder as this is dangerous.
When I called the number I was provided, the woman (who responded in this complaint) was the rude one. She refused to pay for my car cleaning, refused to refund me for my purchase, refused to accommodate anything for me as a paying customer due to her employee's negligence ---she even refused a simple apology. This is NOT customer service. If you make a mistake as a business owner, you CORRECT the mistake to make your customer happy. A simple apology and refund would have been sufficient. However, since she refused my refund, I elevated my concerns to the Revdex.com and through Yelp with a detailed explanation of my experience with this company and a 1-star rating. 
I will not accept her petty response. I want my refund for the inconvenience and trouble that her improperly trained employees caused me.
Regards,
[redacted] T

Review: I called and spoke to "[redacted]" on January 30th who was supposedly the supervisor at the La Habra location, their phone number [redacted]. She acted like she really didn't know what was going on and then made me call back twice as she was talking to "corporate" office. When calling back [redacted], she admitted that her employee Isis was to blame and [redacted] apologized. Fine, but I still expect this to be made right to a paying customer.After calling back, I was given "[redacted]" phone number who supposedly works at corporate [redacted]. This woman was horribly rude, unprofessional and accused me (a paying customer of $57.77) of spilling my own drinks in my new car. She refused to acknowledge that her employee Isis placed 5 DRINKS into a 4-DRINK carrier, thus causing several of the drinks to spill out on myself, my new car and my front seat passenger, and kept blaming me. I told her that I could not locate any corporate address on their website or any corporate phone number. She refused to provide me any phone number or corporate address to assist with this issue and refused to simply refund me for the inconvenience. She kept telling me "you do what you gotta do" over and over. WHO DOES THAT? WHO TREATS A PAYING CUSTOMER LIKE THAT??? I was only seeking a refund to make things right. Now, is that customer service?Something shady is going on with this company as their "company" website only has orders and a menu on it, and the Contact Us button is totally blank except where you are supposed to write in your name, email, etc and wait for someone to get back to you.Ive disputed the charges with my bank and have contacted the Revdex.com to elevate this concern legally. I am also seeking an attorney to take this company to small claims court since they refused all options to assist.Desired Settlement: OPTIONS #1 SEEKING FULL REFUND IN THE AMOUNT OF $57.77 FOR THE TOTAL PRICE OF THE ORDER IN THE DRIVE-THRU. ALSO SEEKING CONFIRMATION THAT THEIR EMPLOYEES ARE BEING RE-TRAINED ON HOW TO PROPERLY PACKAGE UP ORDERS IN THE DRIVE-THRU TO PREVENT THIS ISSUE WITH OTHER CUSTOMERS.OPTIONS #2 WILL SUE IN SMALL CLAIMS COURT FOR DAMAGES INCURRED DUE TO THEIR EMPLOYEE NEGLIGENCE AND IMPROPER TRAINING.SEEKING REFUND ONLY; IF SANTANA'S REFUSES, THEN I WILL PROCEED WITH SMALL CLAIMS COURT.

Business

Response:

In regards to the below, we strongly believe she is over reacting and is wasting both our time with this complain.

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Description: Restaurants

Address: 67555 E Palm Canyon Dr, Cathedral City, California, United States, 92234-5467

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