Santander Bank

Thank you for your correspondence submitted to the Revdex.com (Revdex.com)The Revdex.com forwarded your correspondence to Santander Bank, N.Aon May 23, 2017, and as a representative of the Bank, I have been asked to respondWe are sorry to learn of your concerns regarding the closing of account ending In researching the concerns you presented, we received your notarized letter stating your request to close this account on December 13, We received and approved this request and the account was closed on May 23, An official check was issued in the amount of $3,423.17, on the same dateOn behalf of Santander, I wish to offer you my apologies for the experience you described and for any inconvenience it may have causedWe strive to meet all of the expectations of our customers and take any concerns raised by our customers seriouslyYour concerns have been shared with the appropriate management teams Thank you for taking the time to share your concerns, and for allowing me the opportunity to address themIf you have any additional questions, in regard to this matter, please feel free to contact [redacted] , a Corporate Complaint Advisor, at [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thank you for your correspondence submitted to the Revdex.com (Revdex.com). The Revdex.com forwarded your correspondence to Santander Bank, N.A. on May 23, 2017, and as a representative of the Bank, I have been asked to respond. We are sorry to learn of your concerns regarding the closing of account...

ending 4603. In researching the concerns you presented, we received your notarized letter stating your request to close this account on December 13, 2016. We received and approved this request and the account was closed on May 23, 2017. An official check was issued in the amount of $3,423.17, on the same date. On behalf of Santander, I wish to offer you my apologies for the experience you described and for any inconvenience it may have caused. We strive to meet all of the expectations of our customers and take any concerns raised by our customers seriously. Your concerns have been shared with the appropriate management teams.  Thank you for taking the time to share your concerns, and for allowing me the opportunity to address them. If you have any additional questions, in regard to this matter, please feel free to contact [redacted], a Corporate Complaint Advisor, at [redacted]

Review: There were 3 incidents that caused me to write this. The first was when I found out 5 years after opening the savings account that they had opened the wrong type for me. It had a minimum balance I had no idea about, I thought, and I was told, it had no minimum balance to keep and so they charged me a fee every month I was below the minimum. The second was just over a month ago before I was leaving on vacation and I went to withdraw the money I had put in my savings account to take with me. They told me I had no money in the account and I was pretty ipset at how they could have lost my deposit and then tell me I don't have any money and never made a deposit. Eventually they did find my money and return it to me. The last and final strike was this past saturday when my debit card was declined at the grocery store. It was declined not because I didn't have the funds but because they canceled the card. I received a letter from them that my card may have been part of that Target breach last year and that they would send me a new one just in case. I never received it and because of that it slipped my mind that they said they would send a new card. So as I was talking to the bank in the grocery store trying to figure out why my card was declined they said they sent me a new card Jan 23rd, I never received it. Then they said that card was returned Feb 24th because they didn't have my address. I receive mail from them regularly as well as my monthly statements. So the question is why they said they didn't have my right address, when they did, and why they made no effort to let me know they didn't have the right address until I had my card declined at the grocery store. I go to the local branch almost on a weekly basis, why did they not tell me about this every time I went there? Shouldn't the corporate office have sent them some sort of note. Why didn't they call me or email me to ket me know about this, they have all of my contact information.Desired Settlement: No one should have to deal with these simple yet painfully frustrating issues at their bank. Everone said I was foolish for sticking with this bank as long as I did but all my life I only had one other bank and I never expected to have such issues. I am owed some form of sincere apology and compensation for all the time I spent getting to the bottom of these issues and cleaning up the mess they left, especially the public embarassment I suffered last weekend.