Santander Consumer USA Reviews (%countItem)
Santander Consumer USA Rating
Address: 1601 Elm St. STE 800, Dallas, Texas, United States, 75201-4701
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+1 (214) 237-2421 |
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www.roadloans.com
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Failure by the Lender to validate the purported debt by executing and returning the enclosed "Affidavit of Good Faith and Proof of Claim"
Failure by the Lender to validate the purported debt by executing and returning the enclosed "Affidavit of Good Faith and Proof of Claim" with an authorized and verified Lender signature to the Borrower within three (3) business days of receipt of this Notice will be deemed a dishonor of this Notice and it will be presumed by Lender's acquiescence that the Lender took the Borrower's promissory note and, without authorization, sold it, and then used the proceeds of the sale as the funds for the loan, causing the Borrower to be damaged in a transaction having an economic effect of stealing, counterfeiting and swindling. The Borrower is prepared to exhaust all applicable provisions of the Administrative Procedures Act and the Federal Rules of Civil Procedure to obtain "FULL DISCLOSURE" of the facts material to the terms and execution of the Loan agreement. The Borrower's CPA is also prepared to offer opinion letters and expert witness testimony regarding the bookkeeping entries required to process the Loan agreement transactions, pursuant to GAAP and GAAS.
Santander Consumer USA received my notices on March 19, 2020. As of *** X XXXX, they have not responded. I gave them ample time to respond to my inquiries.
It is clear that they must remove this erroneous information from my credit files immediately.
Remove derogatory information from all credit repositories
18, 2020
***
2110 Sunset Lane
South Holland, IL XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: *** 4926
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Our records indicate that on June 27, 2018, you entered into a Retail Installment Contract (Contract) to purchase a 2018 Ford Fusion (Vehicle). The amount financed was $26,703.83 at an APR of 21.20%. The Contract disclosed a term of 72 monthly payments in the amount of $663.78 each, which began on August 11, 2018. The Contract was assigned to Santander.
In regard to your previous requests, our records indicate that you spoke to someone in our Executive office regarding the account on March 12, 2020, March 18, 2020 and March 23, 2020 regarding your requests.
Please note we provide account information to the four major credit reporting agencies Experian, Equifax, Transunion, and Innovis. It *** be necessary to contact the agencies directly regarding any disparity between reports.
As a matter of information, Santander has current policies and procedures that meet the Federal and State requirements necessary to be in compliance with certain debt collection practices, as it is Santander's objective to protect its customers from unfair debt collection acts.
After a review of your account, please be advised that on May 16, 2020 we requested an update as follows: Deletion of tradeline.
You may reference AUD number: XXXXXXXX with any future contact you have with the credit reporting agencies. Please allow up to 30 days for the update to be completed.
Enclosed is a copy of the Contract and Payment History for your records.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact us directly at X (XXX) XXX.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
2008 Buick LaCrosse - VIN # 2G4WDXXXXXXXXXXXX- Car Paid off September 9,2019 and still no title as Santander listed as owner I can get title
2 letters sent to Santander Consumer as I paid off my car loan on September 9, 2019 and cannot obtain title, Mahoning County Clerks office said the title it still in Santander's name , Santander sent me a Lein Satisfied letter showing me as Registered owner but that is not the case, Per Mahoning County Office and BMV online records Santander Consumer is still showing as Owner of the car. I just want my title this has gone on long enough.
I want to be able to get the title to my car since is has been paid off since September 9, 2019
18, 2020
*** Jr.
*** XXXXX
Re: Revdex.com Case No: XXXXXXXX
Santander Account No.: ***0740
Dear Mr.:
We have received your complaint submitted through the Revdex.com (Revdex.com) regarding the above referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
We apologize for any issues you encountered when attempting to reach us regarding your title release. Our customer concerns are important to us and we appreciate your feedback.
Our records show that a final payment in the amount of $177.45 was received and was applied to your account with an effective date of September 5, 2019. The account then indicated a zero balance. Enclosed is your Payment History indicating the zero account balance.
Our records indicate that the Release of lien for the vehicle was sent via FedEx number XXXX-XXXX-XXXX on *** 15, 2020 to your address noted above of: 3871 Palmetto Drive Youngstown, OH XXXXX and was delivered on *** 16, 2020 at 10:48 a.m.. We now consider this matter resolved.
We apologize if you feel that you have been treated in an unprofessional manner, and hope this information has addressed all of your concerns. If further assistance is needed, please contact us directly at (XXX) XXX-XXXX and request the Titles Department.
.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosure
I paid off my car loan in the amount of $17,188.64, yet they only show $16,634.71 being credited for my account.
Account #XXXXXXXX. Paid off car loan on April 30, 2020 in amount of $17,188.64, yet my account statement only credits $16,634.71. They acknowledge on the telephone (Tricia Felix at XXX-XXX-XXXX) they received the higher amount but will not confirm in writing or correct my statement.
I want the bank to acknowledge the entire amount received, to show the credit balance of $553.93, and to return the overpayment to me as soon as possible.
May 18, 2020
***
*** Unit
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear ***
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
A review of our records shows that on April 30, 2020 we received a payoff payment in the amount of $17,188.64. We applied $16,634.74 to the account, and it now reflects a $0.00 balance. Be further advised that a check for the overage amount of $553.90 was processed and mailed on May 14, 2020, and sent to the address we currently have on file. You called us on May 15, 2020 and were advised of the same when you spoke with an agent in our Executive Office. The agent also advised you to allow up to 7-10 business days for delivery, to which you acknowledged you understood.
Please note that when reviewing your account balance it will only reflect assessments, payments, and credits that have been applied to the account. As the overage was never applied to the account it will not reflect on the account balance. We apologize for any inconvenience this situation may have caused you, and thank you for your patience.
Enclosed please find a copy of your payment history reflecting a $0.00 balance.
We ask that you contact our Customer Service Department at 1(888) 222-4227 if you do not receive the refund check by May 29, 2020.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosure
(The consumer indicated he/she ACCEPTED the response from the business.)
I've payed off the car loan that this finance company loaned me. I am currently waiting for my title to my vehicle. I haven't received any Information
I've paid the finance loan off to my vehicle on March 27 2020 in the amount of 21,344.47. I've been patiently waiting for my title in the mail but I haven't received any information on to when I will be receiving that. I've messaged the company via website and left a complaint/questions on when I will be receiving information due to that current status of me paying of the vehicle loan.
I would like the receive the title to my vehicle already!!! Please and thank you!!!
18, 2020
***
*** West
***, *** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear ***:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
We are unable to substantiate your statement that you paid the account in full. Our records indicate that we received a payment in the amount of $21,344.87 from Scott Clark Honda (Dealership), which paid the account in full with a zero balance effective March 27, 2020. Enclosed is a copy of the account Payment History.
On May 9, 2020, we received a web inquiry from you regarding the status of the account title. A response was submitted to you on that same day via web advising you to contact us for further assistance regarding that matter.
Please be advised that since the Dealership is the party that paid off the account, you will not be receiving the title.
Further note that the State of North Carolina is an electronic title holding state and on April 2, 2020, the title was released electronically to the Dealership. Please contact the Dealership for any questions or concerns regarding the title.
We respectfully decline your request to release the title to you as it was released to the correct payoff party.
Enclosed are copies of the account Payment History and Paid in Full Correspondence.
If further assistance is needed, you may contact our Titles Department directly at X(XXX) XXX-XXXX.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Payment History
Paid in Full Letter
(The consumer indicated he/she ACCEPTED the response from the business.)
Makes sense. Sorry for the inconvenience.
Requested vehicle lien be removed so obtain title x3 attempts
4/21/20 via email as to status of lien removed for purchased on 2014 RAV4 LE AWD. Paid loan in full on 4/16/2020. I contacted via attempted 3 times to have company remove lien so SCDMV can send my vehicle title. I was told on 4/30/2020 lien was removed given SC is electronic process. Up to date, still the not submitted to SCDMV. See exhibits1-3. In good faith paid in full agreed purchase contract.
Vehicle lien removed via submitting lien information electronic to SCDMV per conversation company policy so I can obtain vehicle title
May 18, 2020
***
***
Rock *** XXXXX
RE: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding your Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Our records indicate that effective April 16, 2020, we received a payment in the amount of $3,895.76, which paid the account in full with a zero balance. Enclosed is a copy of the account Payment History. Please note that all payoffs are subject to final reconciliation if not received with certified funds.
Please note that no additional documents were attached to your complaint as Exhibits 1-3.
Regarding title concerns, please be advised that Santander is unable to remove a lien as we obtained a paper title for the above referenced account. This title was not electronic. We apologize for any misinformation or inconvenience this matter may have caused.
In an effort to assist you with this matter, our Titles department released and mailed the title to you on May 1, 2020 at the address listed in the complaint. Once received, we suggest that you take the title to your local South Carolina Division of Motor Vehicles office in order to obtain a lien free title.
At this time we now believe that this matter is now resolved. Enclosed are copies of account documents for your record.
We apologize for any inconvenience caused. If further assistance is needed, you *** contact our Titles Department directly at X(XXX) XXX-XXXX.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures:
Payment History
Paid in Full Letter
(The consumer indicated he/she ACCEPTED the response from the business.)
We have called a multitude of times to attempt to get our title for a vehicle that we paid off in October of 2019. They have not sent a title to us.
We have had multiple issues in dealing with this organization. My daughter/administrative assistant for my company has called a number of times to try and obtain the title for a vehicle that was paid off October 2019, they have told her at first that the address they had on file was wrong, but we had already updated the address on file, if you look back to prior records you will see where they had claimed that before and claimed to have corrected it. My daughter and myself called twice today and they hung up on us, we have paid this vehicle off and there is record of that, they refuse to follow through and send us the information or a title for the vehicle. The customer service for this organization has been completely unacceptable.
We simply want the title to our vehicle that we have paid off more than 6 months ago. We would like to have it expedited and sent certified to 1348 Father Judge Road Monroe, VA XXXXX to assure that we can track it and that we receive it. We have requested this be the case 3 times now and they refuse to comply and claim they send it, but it NEVER comes.
18, 2020
***
*** Father Judge ***
Monroe, VA XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Chrysler Capital Account ***
Dear ***:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Chrysler Capital account. Thank you for allowing us the opportunity to address your concerns.
We regret to learn about your title concerns. Our customers concerns are of the utmost importance to us and we appreciate your feedback regarding this matter.
Our records show on October 26, 2019 the account indicates as paid in full when we received a payoff in the amount of $21,801.87.
Please note on November 8, 2019, a release of lien was mailed to the address of record: *** Main *** Madison Heights VA XXXXX.
After further review we are unable to substantiate you had to call multiple times, you were hung up on or that you requested 3 times for the title with no success. Our records show only 2 instances where contact was made with our office since the account was paid in full.
On *** 4, 2020 contact was made with our office, however your daughter was not authorized nor did we have your permission to speak to her regarding your account. Please note we attempted to obtain verbal authorization and were placed on hold for 2 minutes however the call was disconnected.
Additionally, on *** 5, 2020 contact was made with our Titles Department and you gave your daughter (a 3rd party) permission to speak on your behalf. The representative advised the title was electronic and our lien has been released, therefore, they advised to contact your local Department of Motor Vehicle (DMV) directly to request a paper title. Furthermore, the representative emailed you copy of the Virginia Title for your records and provided a phone number to for a missing title.
We believe that this matter has now been resolved.
Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us at (XXX) XXX.5635.
Sincerely,
CHRYSLER CAPITAL
Santander did not process the COVID 19 relief extension as expected despite all documents being provided and e-signed as requested
Co-borrower and I requested an extension on auto loan payments due to ongoing COVID-19 hardship. All documents were e-signed and approved with email confirmation and verbally on the phone with customer service representative on March 30. This included a payment to qualify us for the program.
On 5/4, I received a phone call from the collections department indicating that the account was past due since the "extension" paperwork was never returned. We immediately called the customer service to understand what had happened. They initially claimed that we weren't qualified for an extension. However, documentation and payment history in their system indicated that we were. Then, they claimed that the paperwork was never returned, however, there is an email confirming that the paperwork was successfully received. Upon running out of excuses, the manager began to make claims that their service level is appropriate for the quality and creditworthiness of their customers, essentially, that the low credit scores that they provide leases to gives them an excuse to mistreat their customers. I explained to the manager that they accept low credit scores because they charge an exorbitant interest rate to justify the riskiness of the loans... finance and business 101 and not an excuse to mistreat and belittle your customers.
Once returned to the customer service rep, she explained that they had in fact screwed up the system for "thousands" of customers and that this was her fifth case TODAY. Again, the. low quality credit scores of many of their accounts does not give them the justification to LIE and treat their customers poorly. This was an absolutely disgusting display of customer service, and will cost my co-borrower and I time and resources to file disputes with the credit bureaus and repair our credit scores. Please see attached documentation confirming that the paperwork was received the first time.
Resolution with all 3 credit bureaus correcting the impending negative credit hit of a 30 days past due account.
15, 2020
***
1176 W. 17th Street
Houston, TX XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***4267
Dear Mr.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
We are aware of the current events affecting many of our customers, and regret any inconvenience you *** be experiencing during these times. Please accept our apologies for any delay in the processing of your initial extension request that was submitted on March 30, 2020, and for the level of customer service you experienced. Our customer's concerns are of the utmost importance to us, and we appreciate your feedback regarding this matter.
Additionally, we show that on *** 4, 2020 you spoke with one of our representatives regarding the aforementioned extension and your concerns with processing. After reviewing the account we submitted an additional two month extension request, which was approved the same day, and the account due date was advanced to *** 27, 2020.
The Fair Credit Reporting Act states that we are required to accurately report all account information to the credit bureaus. Please note that we provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis. It *** be necessary to contact the agencies directly regarding any disparity between reports.
A review of the information provided to the credit reporting agencies shows that on *** 12, 2020 we advised the agencies that the account is current with a balance of $39,054.00. The account has previously been reported 3 times as 30 days past due for the months of November 2018, December 2018, and October 2019. The account has also been reported 1 time 60 days past due for the month of January 2019. Please note that there are no reported delinquencies for 2020 as of the date of this correspondence.
As such, we respectfully decline your request to update your credit reports at this time, as we have confirmed that the information reported matches our records.
Thank you again for allowing us the opportunity to address your concerns. If you have any further questions, please contact us directly at (XXX) XXX-XXXX.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures:
Payment History
(The consumer indicated he/she ACCEPTED the response from the business.)
My Jeep Wrangler was totaled in an accident that was someone else's fault. Geico contacted Chrysler Capital with a claim number and an offer to pay the vehicle lease off. The lease comes with Gap Insurance so compensation on the vehicle is not an issue for them. I signed a loss waiver on the vehicle almost two months ago and yet we have zero resolution. Chrysler has admitted they have the claim number and yet will not release us from the lease. We have called them a dozen times and they claim to have the claim number from the insurance company, however, they are unable to process the claim. They say they need more information, but they already have a claim number and we have already signed a loss letter. They are deliberately attempting to sabotage my credit rating by forcing me to make payments on a car that was totaled months ago. I'm unable to purchase another car until this is resolved, I have been without transportation for two months now.
Product_Or_Service: Lease for a 2019 Jeep Wrangler Unlimited Sport
Other (requires explanation) I want Chrysler Capital to process the claim from our insurance company to show that our lease obligations have been met.
May 18, 2020
***
*** Blvd., E
Royal Palm Beach, FL XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Chrysler Capital Account No.: ***
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Chrysler Capital account. Thank you for allowing us the opportunity to address your concerns.
Our records show that you first contacted our office on April 27, 2020 to notify us that the vehicle associated with the account was damaged and was deemed a total loss. We attempted to contact Geico, the 3rd party insurance carrier, on May 12, 2020 to obtain the necessary documentation; however, we were unable to talk to anyone at that time. We have no record that Geico has attempted to contact us regarding this matter.
On May 15, 2020, we contacted Geico and they advised that an inspection of the vehicle was done in April 2020, but no estimate or documents were received by their office until May 13, 2020. Geico also stated that the property damage limit issues and that the damage to the vehicle exceeds those limits.
At this time, Geico is unable to send documents to our office, until you decide if you want to use your own insurance policy to cover all of the damages. Geico informed us that paperwork was sent to you on May 13, 2020 with the amount of what they could pay for the vehicle. Geico is currently waiting for you decision on whether you will settle with them or use your own insurance to cover the full cost of the damage to the vehicle.
Please be advised, as this is a lease, if Geico does not cover the full actual cash value of the vehicle, you will need to file a claim with your insurance carrier. Guaranteed Asset Protection nsurance (GAP) may cover the remaining balance owed on the vehicle after the actual cash value of the vehicle has been paid by insurance, however we are unable to determine any amount that will be paid until the insurance claim is finalized.
Please be advised that it is the customer's responsibility to continue to make payments on the account until all insurance proceeds are received for the account and the account reflects a zero balance. The account is currently due the amount owed for April 30, 2020 in the amount of $448.34.
The Fair Credit Reporting Act states that we are required to accurately report all account information to the credit reporting agencies. Please note that we provide account information to the four major credit reporting agencies - Experian, Equifax, Transunion, and Innovis. It may be necessary to contact the agencies directly regarding any disparity between reports.
As a matter of information, Chrysler Capital has current policies and procedures that meet the Federal and State requirements necessary to be in compliance with certain debt collection practices, as it is Chrysler Capital's objective to protect its customers from unfair debt collection acts.
A review of the information provided to the credit reporting agencies shows that on April 30, 2020, we advised the agencies that the account was Current with a balance, with no delinquencies.
At this time, we are unable to process the insurance claim for the reasons stated above.
Enclosed is a copy of the Motor Vehicle Lease Agreement, GAP Waiver Addendum and Transaction History.
Thank you again for the allowing us opportunity to address your concerns. If further assistance is needed, please contact us directly at X (XXX) XXX-XXXX.
Sincerely,
CHRYSLER CAPITAL
Enclosures
We have called a multitude of times to attempt to get our title for a vehicle that we paid off in October of 2019. They have not sent a title to us.
We have had multiple issues in dealing with this organization. My daughter/administrative assistant for my company has called a number of times to try and obtain the title for a vehicle that was paid off October 2019, they have told her at first that the address they had on file was wrong, but we had already updated the address on file, if you look back to prior records you will see where they had claimed that before and claimed to have corrected it. My daughter and myself called twice today and they hung up on us, we have paid this vehicle off and there is record of that, they refuse to follow through and send us the information or a title for the vehicle. The customer service for this organization has been completely unacceptable.
We simply want the title to our vehicle that we have paid off more than 6 months ago. We would like to have it expedited and sent certified to 1348 Father Judge Road Monroe, VA XXXXX to assure that we can track it and that we receive it. We have requested this be the case 3 times now and they refuse to comply and claim they send it, but it NEVER comes.
18, 2020
***
*** Father Judge ***
Monroe, VA XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Chrysler Capital Account ***
Dear ***:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Chrysler Capital account. Thank you for allowing us the opportunity to address your concerns.
We regret to learn about your title concerns. Our customers concerns are of the utmost importance to us and we appreciate your feedback regarding this matter.
Our records show on October 26, 2019 the account indicates as paid in full when we received a payoff in the amount of $21,801.87.
Please note on November 8, 2019, a release of lien was mailed to the address of record: *** Main *** Madison Heights VA XXXXX.
After further review we are unable to substantiate you had to call multiple times, you were hung up on or that you requested 3 times for the title with no success. Our records show only 2 instances where contact was made with our office since the account was paid in full.
On *** 4, 2020 contact was made with our office, however your daughter was not authorized nor did we have your permission to speak to her regarding your account. Please note we attempted to obtain verbal authorization and were placed on hold for 2 minutes however the call was disconnected.
Additionally, on *** 5, 2020 contact was made with our Titles Department and you gave your daughter (a 3rd party) permission to speak on your behalf. The representative advised the title was electronic and our lien has been released, therefore, they advised to contact your local Department of Motor Vehicle (DMV) directly to request a paper title. Furthermore, the representative emailed you copy of the Virginia Title for your records and provided a phone number to for a missing title.
We believe that this matter has now been resolved.
Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us at (XXX) XXX.5635.
Sincerely,
CHRYSLER CAPITAL
My Jeep Wrangler was totaled in an accident that was someone else's fault. Geico contacted Chrysler Capital with a claim number and an offer to pay the vehicle lease off. The lease comes with Gap Insurance so compensation on the vehicle is not an issue for them. I signed a loss waiver on the vehicle almost two months ago and yet we have zero resolution. Chrysler has admitted they have the claim number and yet will not release us from the lease. We have called them a dozen times and they claim to have the claim number from the insurance company, however, they are unable to process the claim. They say they need more information, but they already have a claim number and we have already signed a loss letter. They are deliberately attempting to sabotage my credit rating by forcing me to make payments on a car that was totaled months ago. I'm unable to purchase another car until this is resolved, I have been without transportation for two months now.
Product_Or_Service: Lease for a 2019 Jeep Wrangler Unlimited Sport
Other (requires explanation) I want Chrysler Capital to process the claim from our insurance company to show that our lease obligations have been met.
May 18, 2020
***
*** Blvd., E
Royal Palm Beach, FL XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Chrysler Capital Account No.: ***
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Chrysler Capital account. Thank you for allowing us the opportunity to address your concerns.
Our records show that you first contacted our office on April 27, 2020 to notify us that the vehicle associated with the account was damaged and was deemed a total loss. We attempted to contact Geico, the 3rd party insurance carrier, on May 12, 2020 to obtain the necessary documentation; however, we were unable to talk to anyone at that time. We have no record that Geico has attempted to contact us regarding this matter.
On May 15, 2020, we contacted Geico and they advised that an inspection of the vehicle was done in April 2020, but no estimate or documents were received by their office until May 13, 2020. Geico also stated that the property damage limit issues and that the damage to the vehicle exceeds those limits.
At this time, Geico is unable to send documents to our office, until you decide if you want to use your own insurance policy to cover all of the damages. Geico informed us that paperwork was sent to you on May 13, 2020 with the amount of what they could pay for the vehicle. Geico is currently waiting for you decision on whether you will settle with them or use your own insurance to cover the full cost of the damage to the vehicle.
Please be advised, as this is a lease, if Geico does not cover the full actual cash value of the vehicle, you will need to file a claim with your insurance carrier. Guaranteed Asset Protection nsurance (GAP) may cover the remaining balance owed on the vehicle after the actual cash value of the vehicle has been paid by insurance, however we are unable to determine any amount that will be paid until the insurance claim is finalized.
Please be advised that it is the customer's responsibility to continue to make payments on the account until all insurance proceeds are received for the account and the account reflects a zero balance. The account is currently due the amount owed for April 30, 2020 in the amount of $448.34.
The Fair Credit Reporting Act states that we are required to accurately report all account information to the credit reporting agencies. Please note that we provide account information to the four major credit reporting agencies - Experian, Equifax, Transunion, and Innovis. It may be necessary to contact the agencies directly regarding any disparity between reports.
As a matter of information, Chrysler Capital has current policies and procedures that meet the Federal and State requirements necessary to be in compliance with certain debt collection practices, as it is Chrysler Capital's objective to protect its customers from unfair debt collection acts.
A review of the information provided to the credit reporting agencies shows that on April 30, 2020, we advised the agencies that the account was Current with a balance, with no delinquencies.
At this time, we are unable to process the insurance claim for the reasons stated above.
Enclosed is a copy of the Motor Vehicle Lease Agreement, GAP Waiver Addendum and Transaction History.
Thank you again for the allowing us opportunity to address your concerns. If further assistance is needed, please contact us directly at X (XXX) XXX-XXXX.
Sincerely,
CHRYSLER CAPITAL
Enclosures
I've payed off the car loan that this finance company loaned me. I am currently waiting for my title to my vehicle. I haven't received any Information
I've paid the finance loan off to my vehicle on March 27 2020 in the amount of 21,344.47. I've been patiently waiting for my title in the mail but I haven't received any information on to when I will be receiving that. I've messaged the company via website and left a complaint/questions on when I will be receiving information due to that current status of me paying of the vehicle loan.
I would like the receive the title to my vehicle already!!! Please and thank you!!!
18, 2020
***
*** West
***, *** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear ***:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
We are unable to substantiate your statement that you paid the account in full. Our records indicate that we received a payment in the amount of $21,344.87 from Scott Clark Honda (Dealership), which paid the account in full with a zero balance effective March 27, 2020. Enclosed is a copy of the account Payment History.
On May 9, 2020, we received a web inquiry from you regarding the status of the account title. A response was submitted to you on that same day via web advising you to contact us for further assistance regarding that matter.
Please be advised that since the Dealership is the party that paid off the account, you will not be receiving the title.
Further note that the State of North Carolina is an electronic title holding state and on April 2, 2020, the title was released electronically to the Dealership. Please contact the Dealership for any questions or concerns regarding the title.
We respectfully decline your request to release the title to you as it was released to the correct payoff party.
Enclosed are copies of the account Payment History and Paid in Full Correspondence.
If further assistance is needed, you may contact our Titles Department directly at X(XXX) XXX-XXXX.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Payment History
Paid in Full Letter
(The consumer indicated he/she ACCEPTED the response from the business.)
Makes sense. Sorry for the inconvenience.
Requested vehicle lien be removed so obtain title x3 attempts
4/21/20 via email as to status of lien removed for purchased on 2014 RAV4 LE AWD. Paid loan in full on 4/16/2020. I contacted via attempted 3 times to have company remove lien so SCDMV can send my vehicle title. I was told on 4/30/2020 lien was removed given SC is electronic process. Up to date, still the not submitted to SCDMV. See exhibits1-3. In good faith paid in full agreed purchase contract.
Vehicle lien removed via submitting lien information electronic to SCDMV per conversation company policy so I can obtain vehicle title
May 18, 2020
***
***
Rock *** XXXXX
RE: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding your Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Our records indicate that effective April 16, 2020, we received a payment in the amount of $3,895.76, which paid the account in full with a zero balance. Enclosed is a copy of the account Payment History. Please note that all payoffs are subject to final reconciliation if not received with certified funds.
Please note that no additional documents were attached to your complaint as Exhibits 1-3.
Regarding title concerns, please be advised that Santander is unable to remove a lien as we obtained a paper title for the above referenced account. This title was not electronic. We apologize for any misinformation or inconvenience this matter may have caused.
In an effort to assist you with this matter, our Titles department released and mailed the title to you on May 1, 2020 at the address listed in the complaint. Once received, we suggest that you take the title to your local South Carolina Division of Motor Vehicles office in order to obtain a lien free title.
At this time we now believe that this matter is now resolved. Enclosed are copies of account documents for your record.
We apologize for any inconvenience caused. If further assistance is needed, you *** contact our Titles Department directly at X(XXX) XXX-XXXX.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures:
Payment History
Paid in Full Letter
(The consumer indicated he/she ACCEPTED the response from the business.)
Santander did not process the COVID 19 relief extension as expected despite all documents being provided and e-signed as requested
Co-borrower and I requested an extension on auto loan payments due to ongoing COVID-19 hardship. All documents were e-signed and approved with email confirmation and verbally on the phone with customer service representative on March 30. This included a payment to qualify us for the program.
On 5/4, I received a phone call from the collections department indicating that the account was past due since the "extension" paperwork was never returned. We immediately called the customer service to understand what had happened. They initially claimed that we weren't qualified for an extension. However, documentation and payment history in their system indicated that we were. Then, they claimed that the paperwork was never returned, however, there is an email confirming that the paperwork was successfully received. Upon running out of excuses, the manager began to make claims that their service level is appropriate for the quality and creditworthiness of their customers, essentially, that the low credit scores that they provide leases to gives them an excuse to mistreat their customers. I explained to the manager that they accept low credit scores because they charge an exorbitant interest rate to justify the riskiness of the loans... finance and business 101 and not an excuse to mistreat and belittle your customers.
Once returned to the customer service rep, she explained that they had in fact screwed up the system for "thousands" of customers and that this was her fifth case TODAY. Again, the. low quality credit scores of many of their accounts does not give them the justification to LIE and treat their customers poorly. This was an absolutely disgusting display of customer service, and will cost my co-borrower and I time and resources to file disputes with the credit bureaus and repair our credit scores. Please see attached documentation confirming that the paperwork was received the first time.
Resolution with all 3 credit bureaus correcting the impending negative credit hit of a 30 days past due account.
15, 2020
***
1176 W. 17th Street
Houston, TX XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***4267
Dear Mr.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
We are aware of the current events affecting many of our customers, and regret any inconvenience you *** be experiencing during these times. Please accept our apologies for any delay in the processing of your initial extension request that was submitted on March 30, 2020, and for the level of customer service you experienced. Our customer's concerns are of the utmost importance to us, and we appreciate your feedback regarding this matter.
Additionally, we show that on *** 4, 2020 you spoke with one of our representatives regarding the aforementioned extension and your concerns with processing. After reviewing the account we submitted an additional two month extension request, which was approved the same day, and the account due date was advanced to *** 27, 2020.
The Fair Credit Reporting Act states that we are required to accurately report all account information to the credit bureaus. Please note that we provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis. It *** be necessary to contact the agencies directly regarding any disparity between reports.
A review of the information provided to the credit reporting agencies shows that on *** 12, 2020 we advised the agencies that the account is current with a balance of $39,054.00. The account has previously been reported 3 times as 30 days past due for the months of November 2018, December 2018, and October 2019. The account has also been reported 1 time 60 days past due for the month of January 2019. Please note that there are no reported delinquencies for 2020 as of the date of this correspondence.
As such, we respectfully decline your request to update your credit reports at this time, as we have confirmed that the information reported matches our records.
Thank you again for allowing us the opportunity to address your concerns. If you have any further questions, please contact us directly at (XXX) XXX-XXXX.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures:
Payment History
(The consumer indicated he/she ACCEPTED the response from the business.)
Santander Bank
May 4, 2020
EXTREMELY DISAPPOINTED
While we are experiencing a GLOBAL pandemic causing widespread economic devastation, tens of thousands of people out of work, SANTANDER has decided to continue to report with credit agencies late and missing payments on TOP OF GETTING THE HIGHEST INTEREST ALLOWED. on a five year loan, with 16 payments left, I have not had one late payment . Until COVID19. What is Santander's response? A negative report to the credit bureau. Way to be a team player Santander.
Santander Bank
May 4, 2020
EXTREMELY DISAPPOINTED
While we are experiencing a GLOBAL pandemic causing widespread economic devastation, tens of thousands of people out of work, SANTANDER has decided to continue to report with credit agencies late and missing payments on TOP OF GETTING THE HIGHEST INTEREST ALLOWED. on a five year loan, with 16 payments left, I have not had one late payment . Until COVID19. What is Santander's response? A negative report to the credit bureau. Way to be a team player Santander.
To whom may concern,
I purchased a Chrystler 200 from Carmax in 2015. My finance company was Santander Consumer USA. Santander repossessed my car.
Santander Consumer USA approved me for financing in October 2015 for a vehicle I purchased from Carmax. I had the vehicle from October 2015 to August/September of 2016.
Santander Consumer USA repossessed my vehicle without notice. When I contacted Santander, I was told that they were unable to verify my employment and that they could not verify the company in which I provided during the purchase of the vehicle.
Santander USA never once tried to reach out to me to inquire about my employment. I never received a letter, phone call, message or call to my references.
They just abruptly came and took my car from my home with out requesting proof of employment. My payments on my vehicle was current.
As of today, Santander Consumer USA has placed this balance on my credit file as if I haven't been paying them. Do they really expect me to pay for a vehicle they chose to repossess when my payments were current and due to them not being able to verify my employment???
Santander Consumer USA has failed to provide me with documentation of their findings as to why they made the decision to take my car although the payments were getting made on time. Santander needs to remove this balance from credit file as I plan to seek legal action against them as they have unlawfully and illegally took my car when I was clearly paying for the car. I have provided you a screen shot of my credit report showing I had no late payments until they took my vehicle. I also am requesting where in my contract does it state my vehicle can be taken if they can't verify my employment. They are showing on my credit file that I've never made a payment which is false!!! This company is a horrible company to ever do business with.!!!
I would like them to remove this incorrect information off my credit report.
13, 2020
***
*** Old *** Way
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear ***:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
According to our records, on October 19, 2015 you entered into a Retail Installment Sale Contract (Contract) in connection with financing the purchase of a 2015 Chrysler 200 (Vehicle). The amount financed was $16,581.25 at an annual percentage rate of 25.93% with 72 monthly payments in the amount of $461.09 each, beginning December 3, 2015. Santander was the assignee of the Contract.
Please be advised that our records show that the associated Vehicle was repossessed on September 9, 2016 due to confirmed fraudulent activity which involved the employer you reported on your credit application prior to funding. Because of nature of the fraudulent activity, Santander secured the Vehicle in an effort to protect our lien interest, despite the account being current at the time.
Additionally, you were denied the opportunity to reinstate the account and redeem the Vehicle and it was later sold at a private auction on September 27, 2016. The proceeds from the Vehicle sale were applied to the remaining balance owed, leaving a deficiency balance. We sent you a letter titled "Explanation of Calculation of Surplus or Deficiency", dated October 23, 2016, which explained how the final balance owed was calculated after the sale of the Vehicle.
The Fair Credit Reporting Act states that we are required to accurately report all account information to the credit reporting agencies.
Please note that we provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis. It may be necessary to contact the agencies directly regarding any disparity between reports.
A review of the information provided to the credit reporting agencies shows that on April 30, 2020, we advised the agencies that the account is open and charged off with a balance of $10,032.00, which includes the principal balance, unpaid accrued interest, and any fees that have been assessed to the account. Further note that the account began reporting as a charged off following the aforementioned fraudulent activity repossession.
As such, we respectfully decline your request to update the information being reported on your account, as we have confirmed that the information reported matches our records.
Please find pertinent account documents enclosed for your review.
Thank you again for allowing us the opportunity to address your concerns. If you need additional information concerning our decision to repossess the Vehicle, please contact our Fraud Risk Department directly at 1(855) 541-7716.
If you would like to discuss your options to pay the account balance contact us at 1(888) 222.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures:
Contract
Notice of Right to Cure Default
Notice of Our Plan to Sell Property
Explanation of Calculation of Deficiency
Payment History
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because their reasoning is FALSE. There was nothing fraudulent about my job information. Why was I allowed to drive the car off the lot without my employment completely verified? I am not giving SANTANDER the remainder balance for a car that I no longer have and that was wrongfully taken away from me without any notice. This company is a FRAUD! I will be seeking legal action.
May 27, 2020
***
*** Old *** Way
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear ***:
We have received your additional complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you again for allowing us the opportunity to address your concerns.
We regret to learn that you remain dissatisfied with our prior response; however, our position regarding your concerns has not changed, and we will not make any adjustments to your credit reports.
If you need additional information concerning our decision we ask that you contact our Fraud Risk Department directly at 1(855) 541-7716.
If you would like to discuss your options to pay the account balance contact us at 1(888) 222.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
I made 2 payments the week of March 2nd for $271.93 each. One was made to Gateway One on March 2nd and the other to Santander on March 6th.
I made 2 payments the week of March 2nd for $271.93 each. One was made to Gateway One on March 2nd and the other to Santander on March 6th. When I made the payment to Gateway One, I did not know that they sold my account to Santander until March 6th.. My payment with Santander posted to their account, but my payment to Gateway was never transferred nor would Santander give me credit for it. I faxed my bank statement and never received credit. I was told that it would take a few days. Its been over a month. I have called several times and each agent whose English is not that great sees a payment on March 6th and thinks that its the only payment I made. I have asked to speak with a supervisor and was told that I should wait until the payment posts.
To convince Santander that I should receive a credit to my account for $271.92.
12, 2020
***
P.O. Box XXXXX
Charleston, SC XXXXX
Re: Revdex.com Complaint No.: XXXXXXXX
Santander Account No.: ***0747
Dear ***:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Please accept our apologies for any misinformation you *** have received regarding the payments that have posted to your account when speaking with our representatives, and for any inconvenience you *** have experienced while trying to obtain a resolution for your concerns during the conversion.
Please note that effective March 2, 2020, all Gateway One Lending & Finance (Gateway) accounts will now be serviced by Santander. We provided notice of the conversion of your Gateway account to Santander in a letter sent to you dated February 21, 2020.
We have reviewed our records, along with the Payment History, and have confirmed that your account has been credited for 49 total payments, including the two most recent payments indicated on the bank records you supplied along with your complaint.
Please note that the $271.93 payment posted to your bank account dated March 2, 2020 (Gateway) indicates on your account effective February 28, 2020. Additionally, the $271.93 payment posted to your bank account dated March 9, 2020 indicates on your account effective March 6, 2020.
As we have confirmed that the account balance indicates all of your payments have been correctly applied, we respectfully decline your request to make any adjustments to the account.
Enclosed is a copy of the Payment History and Conversion Letter.
Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at (XXX) XXX-XXXX.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
In July/2013 I had a car financed through Santander Consumer USA. The loan was $318.83/month for 72 months. I did fully complete the loan. In fact, I actually paid more than the loan value as I was late a few times for medical reasons. So, I paid the late fees and paid the accrued interest. When I called Santander for my title, I was informed that I still owed just under $11,000.This is FALSE! I pulled my paperwork and accounted for over $27000 in payments. In September of 2019 they stole(repossessed) my car. What now?
Product_Or_Service: Auto loan
Other (requires explanation) Well, I was forced to purchase another vehicle, so I don't want my old car back. I would like to see a FULL refund of all the money I paid Santander.Thank you.
May 13, 2019
*** E. ***
***
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Mr.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Our records indicate that you entered into a Retail Installment Sale Contract (Contract) on June 25, 2013 in connection with the purchase of a 2011 KIA Soul (Vehicle). The amount financed was $13,803.43 at an annual percentage rate of 18.23% with 72 monthly payments of $318.33 each. The Contract was assigned to Santander.
After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date. The amount of interest accrued daily can vary based on the amount of the principal balance and the number of days between payments.
Over the life of the account you requested and were granted a total of 8 monthly payment extensions, a due date change and a temporary modification, which lowered your payments for a term of 6 months. In some months, no payment was received, or the payment received was less than the contracted monthly payment amount. In addition, payments were submitted late to the account, of which, 43 were paid more than 10 days late, which caused late fees to be assessed to the account.
Please be advised that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late or no payments are received. There is no grace period for the accrual of interest.
Due to the payment assistance and payment pattern, more interest accrued between payments, causing the principal balance to reduce more slowly. If payments had been submitted in a timely manner, according to the 72 month contracted payment schedule, the principal balance would have been less.
Our records indicate that a letter titled "Notice of Right to Cure Default and Requirement of Strict Compliance" (RTC) dated July 08, 2019 was mailed to the address on file, stating that the account was in default and if not cured by July 22, 2019 we would take possession of the Vehicle.
The default was not cured and the Vehicle was repossessed on September 23, 2019 when the account was 128 days past due. After the repossession, a letter titled "Notice of Repossession and Notice of Our Plan to Sell Property" (NOI), dated September 23, 2019, was mailed to you at the address on file, explaining that the Vehicle would be sold sometime after October 7, 2019, but also gave you the opportunity to redeem the Vehicle.
The Vehicle was not redeemed and was sold at auction. After the sale, a letter titled, "Explanation of Calculation of Surplus or Deficiency" (Deficiency Letter) was mailed to address on file, dated December 1, 2019 which advised how the sale proceeds were applied to the account and that there was a remaining balance owed on the account.
As of the date of this correspondence the remaining principal balance is $7, 048.63, interest in the amount of $333.58, late fees in the amount of $608.07 and miscellaneous fees in the amount of $625.00.
We respectfully decline to refund any amount previously paid to Santander as an outstanding balance remains on the account.
Enclosed please find copies of the Contract, Payment History, RTC, NOI and Deficiency Letters for your review.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact us directly at X(XXX) XXX-XXXX.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Santander is announcing an inappropriate balance on each of the 3 Credit Bureaus GAAP insurance settlement for stolen vehicle is paid as agreed
Santander is reporting the wrong balance on all 3 Credit Bureaus the remaining balance is $13,423 This car was
reported as stolen in November XX XXXX GAAP insurance Company JM&A Group released $10,304.00 to SANTANDER CONSUMER
USA for Comprehensive coverage, which is the settlement that is agreed on. It is my belief that Santander is reporting
A balance of $13,423 to deceive me into paying them the extra money for a stolen vehicle.
Santander has been reporting me as late to the Credit Bureaus even though I reported the vehicle stolen immediately.
Then they listed the account as a chargeoff which took my credit score down even more.
I want Santander to report this Account as Paid as Agreed never late, Delete the Late payments showing on my historical payment data grid, The months payments were not received it was because my GAAP payment was yet to be released until pending until my personal documents were submitted
12, 2020
***
*** Way
***, SC XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com) regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for this opportunity to address your concerns.
Our records indicate that we previously responded to similar Consumer Financial Protection Bureau (CFPB) complaint dated *** 11, 2020 (CFPB Case No. XXXXXX-XXXXXXX).
Our records indicate that you entered into a Retail Installment Sale Contract (Contract) on July 26, 2014 in connection with the purchase of a 2014 Honda CR-V (Vehicle). The amount financed was $28,635.95 at an annual percentage rate of 18.00%. The payment schedule called for 72 monthly payments of $657.63 each, with the first payment due on September 9, 2014. The Contract was assigned to Santander.
In regard the total amount to be paid on the Vehicle, we refer you to the Federal Truth-in-Lending Disclosures on Page 1 of the Contract. Under the section titled "Finance Charge", the dollar amount that the credit will cost you, is $18,713.41, plus the "Amount Financed" of $28,635.95, equals the "Total of Payments", which indicates the amount of $47,349.36. This is the amount you would have paid if all payments had been made according to the 72 month payment schedule set forth in the Contract.
We have determined that the reduction of the principal balance on your account is accurate. In the agreed upon auto finance contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis from the date the Contract is signed and assumes the customer will make their payment on the regularly scheduled payment due date. The amount of interest accrued daily can vary based on the amount of the principal balance and the number of days between payments.
When a payment is received, the outstanding accrued interest must be satisfied first, then the remainder of the payment is applied toward principal and any fees owed on the account.
Over the life of the account, you requested and were granted 8 monthly payment extension, a Temporary Modification and a due date change. In addition, 25 late payment fees have also been assessed to the account in accordance with the account Contract.
Due to the payment assistance and payment pattern, more interest accrued between payments, causing the principal balance to reduce more slowly. If payments had been submitted in a timely manner, according to the 72 month contracted payment schedule, the principal balance would have been less.
Our records indicate that the Vehicle was deemed a total loss on or about November 24, 2019. On that date, the outstanding principal balance on the account was $22,446.28 which did not include outstanding interest or fees owed, if any.
Please be advised that it is the customer is responsible to continue to make regular payments on the account until all insurance proceeds are received and the account indicates a zero balance. The last payment posted to the account on December 11, 2019 in an amount of $200.00 and was applied to your payment due October 24, 2019. Non-payment of the outstanding balance *** result in negative credit reporting.
The enclosed Payment History indicates that a Total Loss Insurance payment in the amount of $10,304.00, posted to the account on March 3, 2020 with an effective date of March 3, 2020. This total loss payment brought the account current and reduced the remaining principal balance to $12,142.28.
Enclosed please find a copy of correspondence that was mailed to you dated April 16, 2020 advising you of the completed review from the Guaranteed Asset Protection Insurance (GAP) informing that there is no amount available to be credited to any outstanding balance. Please note that Santander does not determine the amount and insurance carrier or GAP administrator will pay on the account. Any concerns regarding their determination should be directed to the GAP provider.
The Fair Credit Reporting Act (FCRA) states that we are required to accurately report all account information to the Credit Bureaus. Please note that we provide account information to the four major credit reporting agencies Experian, Equifax, Transunion, and Innovis. It *** be necessary to contact the agencies directly regarding any disparity between reports.
A review of the information provided to the credit reporting agencies shows that on March 31, 2020 the account was reported as Charged Off with a balance of $13,423.00. The account charged off on February 29, 2020 when the account became over 120 past due.
We respectfully decline to make any adjustments to the account remaining balance or to make any changes to the information being reported on the account as we have confirmed that the information reported matches our records.
As of the date of this correspondence, the estimated amount to payoff the account is $13,423.58 which is valid through *** 25, 2020. This payoff amount is subject to a final reconciliation and accounting and *** change if there are returned payments or fees assessed on the account within 30 days of this quote.
Enclosed is a copy of the Contract, Temporary Modification, Correspondence dated April 16, 2020, Payment History and Payoff Quote.
Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at X(XXX) XXX.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
I paid off my venicle since 2019 and has not received my Lein Release documents. The company kept turning me back and forth
My vehicle is accruing storage fees daly and this company has failed to send or email my document since two weeks that I started asking for this. I have spoken to more than 15 people on this matter. It takes a click to send an email to stop this storage fees, why would I not get the document? They often use COVID-19 as excuse but I am only requesting an electronic document for now, which is only a click. I should not have to suffer because I was responsible to pay off this loan without a single day default, they should be responsible to to send my document whether on request or not.
Email me the copy of the lein release document Send to my address a hard copy
May 13, 2020
***
***
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear ***:
We have received your complaint submitted through Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Please note that effective March 2, 2020 Gateway One Lending & Finance (Gateway) accounts will now be serviced by Santander. Your lien release should have been provided by Gateway prior to the conversion.
After further review your account was paid in full on October, 4 2019 in the amount of $330.89 via debit card.
On April 24, 2020 you spoke with a representative in our titles department in which advised of time period to send out a lien of release. Furthermore the lien of release was sent to the incorrect email in which we had to verify again. Therefore a lien of release was FedEx (Tracking# XXXXXXXXXXXX) to the address on file on May 4, 2020 and we have confirmed it was received on May 5, 2020, in addition was sent via email.
Additionally we do have record of you attempting to obtain a release of lien with several representatives. Please note due to COVID -19 we are experiencing high call volume. We regret any inconvenience and misunderstanding that you may have experienced in attempting to resolve this issue. Our customers concerns and experiences are of the utmost importance to us and we appreciate your feedback regarding this matter.
We believe that this matter has been resolved. If further assistance is needed, please contact us at 888 222.4227.
Sincerely,
SANTANDER CONSUMER USA INC.