Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ***I was down there at 7:30pm there were long lines, and very much confusion on where to go, to find your seats. It was not enough helpThe case is closed
I am in receipt of your letter dated Sept 7 regarding a client that complained that we did not present “The [redacted]" at the 2016 Cincinnati Music Festival on Saturday, July 23 as advertised.I would like to assure you that the [redacted] DID perform on the 23" as advertised... they were the opening act -...
they went on stage promptly at 7:30 PM and left the stage at 8:05 PM.I would assume that this client did not arrive at the Stadium at the start time (which is listed clearly on the ticket) of 7:30 PM. and therefore they missed their performance.Please relay this information to your client and tell them that they should arrive on time.Please contact me directly if there is any additional information that you might need.[redacted]
First would like to thank Ms. [redacted] for attending the [redacted], Presented by [redacted]. The 2017 [redacted] saw the largest crowds in the history of the Music Festival, going back to its original title - "[redacted]", and all iterations up to the...
present. That success only comes from an increase in the number of people attending the event, which translates to the potential of long lines for entry, concessions and the restrooms. Do to the larger attendance we opened all of the concession stands serving the seating area of the stadium that was sold. We set up ticket and seating resolution centers throughout the stadium, and offered options for the people seated on the floor that would allow them to miss the long lines with added amenities. While we did make the effort to get in front of the strain of the large crowd, it does not dismiss the level of service that was experienced by Ms. [redacted]. We build our business on providing artist that music lovers want to see, and on providing an environment that they can enjoy the music, and providing the service they deserve as patrons. While we do not as a practice offer refunds, we want to insure that Ms. [redacted] receives satisfaction on her experience. We want to extend tickets to her for both Friday and Saturday of the [redacted]. As we would want to extend comparable tickets to what she had for 2017, so we would need to reach out to Ms. [redacted] to confirm the section, row and seat that she had. The contact to follow up on this will be Thomas K[redacted] and can be reached at ###-###-#### or [redacted]Regards
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am supposed to get ticket for next year music festival. I was told that I will get them mailed out to me end of Jan beginning of Feb. As long as that happens I will be satisfied.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ***I was down there at 7:30pm there were long lines, and very much confusion on where to go, to find your seats. It was not enough helpThe case is closed
I am in receipt of your letter dated Sept 7 regarding a client that complained that we did not present “The [redacted]" at the 2016 Cincinnati Music Festival on Saturday, July 23 as advertised.I would like to assure you that the [redacted] DID perform on the 23" as advertised... they were the opening act -...
they went on stage promptly at 7:30 PM and left the stage at 8:05 PM.I would assume that this client did not arrive at the Stadium at the start time (which is listed clearly on the ticket) of 7:30 PM. and therefore they missed their performance.Please relay this information to your client and tell them that they should arrive on time.Please contact me directly if there is any additional information that you might need.[redacted]
First would like to thank Ms. [redacted] for attending the [redacted], Presented by [redacted]. The 2017 [redacted] saw the largest crowds in the history of the Music Festival, going back to its original title - "[redacted]", and all iterations up to the...
present. That success only comes from an increase in the number of people attending the event, which translates to the potential of long lines for entry, concessions and the restrooms. Do to the larger attendance we opened all of the concession stands serving the seating area of the stadium that was sold. We set up ticket and seating resolution centers throughout the stadium, and offered options for the people seated on the floor that would allow them to miss the long lines with added amenities. While we did make the effort to get in front of the strain of the large crowd, it does not dismiss the level of service that was experienced by Ms. [redacted]. We build our business on providing artist that music lovers want to see, and on providing an environment that they can enjoy the music, and providing the service they deserve as patrons. While we do not as a practice offer refunds, we want to insure that Ms. [redacted] receives satisfaction on her experience. We want to extend tickets to her for both Friday and Saturday of the [redacted]. As we would want to extend comparable tickets to what she had for 2017, so we would need to reach out to Ms. [redacted] to confirm the section, row and seat that she had. The contact to follow up on this will be Thomas K[redacted] and can be reached at ###-###-#### or [redacted]Regards
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am supposed to get ticket for next year music festival. I was told that I will get them mailed out to me end of Jan beginning of Feb. As long as that happens I will be satisfied.
Regards,
[redacted]