As follows, [redacted] purchased a vehicle from our facility on March [redacted] We had approved her loan through [redacted] ***Though we have an approval, complete submission and validation from [redacted] is not completed until the verification process for the customers is doneHowever the customer was in possession of the vehicle [redacted] was unable to verify the customers job informationThe customer had switched jobs within the time that the bank was in possession of the contractWe then proceeded with with another bank, because the new credentials of the new job was not enough for [redacted] to continue with the loanTherefore with the new and updated information the deal changed numericallyThis is why the credit was ran a second timeHowever these were the only times that the customers credit was ranThe customer failed to prompt the dealer that they were going to change jobs soonHad we known we would have submitted the lo an a different wayOne piece of paper can hinder an entire negotiation processAnd this is what accruedWe tried working with the customer and she refused to even pick up our callThis is not anything we have not dealt with beforeHonestly this is a slightly common problem in this industrySo we have ways to work around these issuesHowever we cannot settle a solution without the customers complianceIn reality we are the ones who are losing, if we were to compare apples to applesThe customer was in possession of a $19,vehicle for almost months and using it daily for the price of a $2,down paymentOnce a deal is kicked back there is no collateral for usThe bank refused to continue with the deal so the remaining balance that we are supposed to receive is no longer going to be creditedNow all we have is a $19,vehicle that is being used daily and adding miles with nothing to show for itand when she brought the vehicle back it was not in t he same condition it was in aestheticallyThe vehicle needs almost $2,worth of body work
As follows, [redacted] purchased a vehicle from our facility on March [redacted] We had approved her loan through [redacted] ***Though we have an approval, complete submission and validation from [redacted] is not completed until the verification process for the customers is doneHowever the customer was in possession of the vehicle [redacted] was unable to verify the customers job informationThe customer had switched jobs within the time that the bank was in possession of the contractWe then proceeded with with another bank, because the new credentials of the new job was not enough for [redacted] to continue with the loanTherefore with the new and updated information the deal changed numericallyThis is why the credit was ran a second timeHowever these were the only times that the customers credit was ranThe customer failed to prompt the dealer that they were going to change jobs soonHad we known we would have submitted the lo an a different wayOne piece of paper can hinder an entire negotiation processAnd this is what accruedWe tried working with the customer and she refused to even pick up our callThis is not anything we have not dealt with beforeHonestly this is a slightly common problem in this industrySo we have ways to work around these issuesHowever we cannot settle a solution without the customers complianceIn reality we are the ones who are losing, if we were to compare apples to applesThe customer was in possession of a $19,vehicle for almost months and using it daily for the price of a $2,down paymentOnce a deal is kicked back there is no collateral for usThe bank refused to continue with the deal so the remaining balance that we are supposed to receive is no longer going to be creditedNow all we have is a $19,vehicle that is being used daily and adding miles with nothing to show for itand when she brought the vehicle back it was not in t he same condition it was in aestheticallyThe vehicle needs almost $2,worth of body work