Santiego Moving & Storage

At this time, I have been contacted
directly by Santiego Moving & Storage Co. regarding complaint ID ***, however my complaint has NOT been resolved because:
They have agreed to pay us a smaller portion of the claim amount, but now for going on days have failed to issue us a check or tell us when they will do so We email them EVERY DAY and they give us NO ANSWER
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Sincerely,
*** ***

At this time, I have been contacted directly by Santiego Moving & Storage Co. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 they made a small payment to us for some of the missing items, but not all of them
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: We did a cross country move with allied. Santiego was the local affiliate that moved us into storage and into our new home. We found items missing and broken. we filed a claim, and in 6 weeks they have been unwilling to address our claim or giveus any status updates. I have called them approximately 10 times. I have had to call their corporate office 5 times and have just left a message with the president of the parent company.Desired Settlement: we expect them to process the claim for the items that were lost and damaged during the move as are stated in our claim

Consumer

Response:

At this time, I have been contacted directly by Santiego Moving & Storage Co. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They have agreed to pay us a smaller portion of the claim amount, but now for going on 15 days have failed to issue us a check or tell us when they will do so. We email them EVERY DAY and they give us NO ANSWER

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Santiego Moving & Storage Co. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

they made a small payment to us for some of the missing items, but not all of them

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

We had Guy come out and give us an estimate. He stated that he "over estimated" our weight at 15k pounds. He assured us, he had over 26 years of experience and the other companies "under estimated" our weight and would hit us later with additional charges. He further explained to us that, another moving company, who didn't charge buy weight, would move our home in separate trucks and in the event of a mechanical breakdown, would delay our delivery. He sold my wife on the idea that in that event, Santiago uses an 18-wheeler and could swap out the truck part and continue with the shipping and not have our possessions tied up at a repair shop. My wife felt secure with Guy's fancy talking, that she decided to go with Santiago, this is where the nightmare began. The movers arrived, IN TWO SEPARATE BOX TRUCKS, not the 18-wheeler as promised. On moving day, they were late because, they did not have any trucks for my move and had to lease these trucks from a rental company, even though we had signed a contract weeks prior. At this point, the series of lies began. The movers themselves, were respectful and polite but somehow, the trucks did not get loaded in one day like promised. The move continued the next day, thank God the new owners were gracious enough to allow us the additional time. We were assured that it would be only a "couple of hours" till we could leave. By 3:30 pm the next day, they still were not loaded and my wife and I needed to be in our new location that day. We explained to the movers what we needed done and left. Two days later, the trucks arrive at our new location. Everything was unloaded and the movers left. As we began to unpack, we noticed things were missing. We also noticed Santiago charged us an additional 30% because the weight came out to 20k pounds instead of 15k. We were never provided with the weight slips before being charged nearly 150% of the original estimate. According to our contract, they were allowed to charge 110% of the final weight and bill us for the rest. They charged our credit card the whole ammount immediately and violated the contract. We noticed they had left some of our items at the old residence and refused to make good on getting those items to us. We had to make our own arrangements, at our expense, to get our property back. Santiago completely ignored our requests as to how would our property be delivered to us. We also noticed numerous items were damaged in the move, which they also refused to acknowledge. We have moved a few times and have never experienced such a company, so obsessed with money to the point that, customer satisfaction took a back seat. If you enjoy being ripped off, being treated with utter disrespect and having to engage in a fight, while dealing with the pressures of a move, by all means, take your chances with this sorry excuse of a company. I for one, will never use, nor refer, this company to anyone. The only reason I rated this company one star is because that is the lowest rating available.