Santop Furniture / Stripping & Refinishing

We have been in contact with the customer regarding these concernsWe have new parts on order to address these issues and will contact the customer as soon as they arrive If you have any further questions please dont hesitate to call Respectfully [redacted] Vice President Whiteside of St Clairsville, Inc

My goal at Whiteside of StClairsville, Incis to sell and service automobiles for a fair price and to make a fair profitWe work very hard to accomplish this in an ethical and honest wayIf I feel my company has done something wrong or made a mistake I have always made it right when given the opportunity We have been doing business in StClairsville, Ohio for years we also support our local community and local businesses on a daily basis to keep our good name and reputation in front of the consumerWith that in mind there are times when it's not possible to make someone satisfied and happy, even when you feel you have done everything right and upfront Regardless of what I think about this transaction I am prepared to refund the amount that this consumer feels he has been overchargedI am in no way admitting guilt or agreeing that my organization did anything unethical, illegal, or dishonestThere was an agreement which we honored, and this customer feels there is more owed to himTo make amends I am mailing this refund today, September 5th \ Respectfully [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

The complain filed I* *** from Nicholas County is accurate
There is no question that the statements made are true, and we have been calling for a very long time to resolve this matter
I personally got involved on 10/02/
I spoke with *** ** ***
*** and she explained that the vehicle is completed and ready for shipmentShe told me that the unit should arrive in to daysWe contacted Nicholas County to bring them up to speed and they requested approval to send someone from their organization to pick up the vehicle in ***
I contacted GM and Kerr Industries and was told that it was in fact possible with the appropriate paper work and authorizationI contacted my GM Area Manager to get this authorization and I am waiting to hear back from him today
They would like to pick up the vehicle on Wednesday October 8thI don't see where this will be an issue and will continue to work to resolve this matter
If you need any additional information please don't hesitate to call
Respectfully
*** * ***
Whiteside of St Clairsville Inc

My apologies for being late on my response to this complaintI am usually very quick to respond and I have gotten back into town after a day vacationI have looked into this complaint and agree that there was some miscommunication on the part of my Service and Parts Department and for
that I apologizeMost importantly we have repaired the vehicle by replacing the camshaft posttion actuator solenoid valveThis was performed on repair order number *** which the customer was given a copy ofThese repairs were done at no charge to the customerIf you have any additional questions please feel free to call me at *** *** *** Thank you T** *** Whiteside of St Clairsville, Inc

Revdex.com:
Ref: Complain ID *** - Following our Revdex.com complaint filing, Whiteside Chevrolet allowed us to pick the vehicle up directly from the manufacturing plant in *** They also overnight shipped a temporary dealership tag to us, which will allow us to drive the vehicle back to *** This complaint has been resolved and we appreciate your involvement.
Regards,
*** *** *** ***

This letter is in response to ID *** *** *** In June Mr* *** did in fact purchase a Mercury Grand Marquis, Serial # ***">We had the vehicle listed on cars.com for $10,After trade, tax, title fee, and payoff our amount to finance was $11,*** *** made an offer of $11,evenWe accepted his offer and when he arrived to pick up his vehicle the actual amount to finance was $10,That is $under the agreed upon price
I don't feel we did anything wrong and I certainly don't appreciate *** *** accusations that we lied or stating that car dealers have a bad reputation*** *** clearly had the opportunity to read all of the documents that he signed and to raise this question at the time when he picked up his vehicle*** we both know that the amount of money he is requesting is not going to effect my dealership to any serious degree so if you feel we were wrong I will reimburse this man the differenceI just don't feel we lied, or deceived him in anyway
Please let me know your thoughtsI have enclosed copies of documents for your information

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have been in contact with the customer regarding these concerns. We have new parts on order to address these issues and will contact the customer as soon as they arrive.
If you have any further questions please dont hesitate to call.
Respectfully...


[redacted]
Vice President
Whiteside of St Clairsville, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

My goal at Whiteside of St. Clairsville, Inc. is to sell and service automobiles for a fair price and to make a fair profit. We work very hard to accomplish this in an ethical and honest way. If I feel my company has done something wrong or made a mistake I have always made it right when given the opportunity. 
     We have been doing business in St. Clairsville, Ohio for 31 years we also support our local community and local businesses on a daily basis to keep our good name and reputation in front of the consumer. With that in mind there are times when it's not possible to make someone satisfied and happy, even when you feel you have done everything right and upfront. 
     Regardless of what I think about this transaction I am prepared to refund the amount that this consumer feels he has been overcharged. I am in no way admitting guilt or agreeing  that my organization did anything unethical, illegal, or dishonest. There was an agreement which we honored, and this customer feels there is more owed to him. To make amends I am mailing this refund today, September 5th 2014. \
Respectfully
[redacted]