Thanks for your letter, and giving us a chance to hear our side of the story
Helvetica, sans-serif;">
Firstly, we have never had a problem with any student, inspite of offering yoga services to the community in Wauwatosa, and other suburbs since This is a year standing of good business
Let me give you some history of the client:
She was well aware of the distance she had to travel to get to our centre from day So this should not be an issue of making us feel guilty that she was doing all this driving this was her choice
Secondly we did not pursue her to take up this serviceShe reached out to us - because of our professionalism and good reputation, on the behest of her own doctor
/Thirdly sure we were a few minutes behind in getting there, and we are a very small establishment and don't have any secretary, we have verbally informed the client, that at times we do tend to get a few minutes behind, and she failed to mention this in her angry emails
She on several occassion took extra time from us, and we did not charge her for it, which she fails to mention to
She always left happy and content with the quality of her yoga sessions, so we did not see any problem
- Rest we have attached the email trend and invoice of monies received as a REFUND to her- WE CHARGED her $cancellation fee for each session cancelled x sessions = $That is all she is disputing
/She got her dates wrong, made us wait for an entire session and did not show up, yet we did not charge her for a full session, which is is aware of when she signed up for these session
in addition we offered her a makeup for the one time, with all the juggling of dates she had which she fails to recognize as our attempt to work even further with her
Please see attached email trend
Let us know how you would like us to proceed, we gave her a significant refund, but don't want to be taken for a ride her
Lastly we continued to try our best to work with her
Thanks you, and hopefully you can put this to rest as a fair cancellation fee of $per class
Regards,
*** ***
***
*** ***
BM
*** ***
*** *** *** **
*** *** ***
To: *** ***
Cc: Bryant Mascarenhas;
Dear ***;
I think you need to put a stop to this. We sure did miss out on one session, we gave you an opportunity for a makeup. You got the dates of your second session wrong, although you insist you did not and decided to cancelInspite of me offering you your three sessions. You are free to do what you think is necessaryMy form clearly says if you cancel, there is no refundYet we gave you a significant refund. This needs to stopThere is also an emotional reason for your neck pain, but now we will never be able to get to itBut I can see why you body is in painLife happens, and one has to be fair and flexibleI am still willing to work with you, if you allow itGod bless youLove
***
SH
*** ***
Fri 7/31/10:AM
Inbox
***
I received the check for the last classesI have to say I was disappointed that you chose to hit me with a $cancellation fee when it was your lack of respect for my time that caused me to cancel my classesReally unprofessionalYou need to learn to respect other people's time as you do your ownAs I stated before it takes me minutes to get to you, minutes home and then a minute appointmentI would not have had to cancel my last classes had you been there two of the five time on time and two of the times you didn't show at allI did not want to do this, but I will be writing to the Revdex.com and writing negative reviews about the lack of respect and how you did not give me a full refundFining me for something that was obviously your fault should not be something I am penalized for***
BM
*** ***
Tue 7/28/1:PM
Sent Items
Dear ***
Thanks,
Your refund is in the mail todayRegards,
Bryant
cc: Cancellation invoice
SH
*** ***
Sun 7/26/12:PM
Inbox
Hi ***
I am a bit disappointed that I have not received the refund of $for the last sessions from youIt has been almost a month and I thought I would have the refund by nowCan you please update me on the status of this?
Thank you,
***
BM
*** ***
Tue 6/30/10:AM
Sent Items
Very
well
Thanks ***
***
SH
*** ***
Mon 6/29/7:PM
Inbox
***
I do not have June 30th on my calendar and I remember repeating the June 29th date back to you a couple times when we rescheduled the session you missedUnfortunately due to your inconsistency in attending/being on time for my scheduled sessions and the loss of time this this has caused me, I will not be attending my final sessionsI hope you will do the honorable thing and refund me for the last three sessions.
My mailing address is:
*** *** ***
*** ** ***
Sincerely,
*** ***
BM
*** ***
Mon 6/29/3:PM
Sent Items
dear ***
You are scheduled for Jun at 10am, as a makeup session
jul 2nd at 1pm for session 7 and july 7th at 230pm for session (I am not sure where you got today on your calendar)This is what I have for the balance sessionsSure I missed that one session, and we disccused it and have moved ahead (that why you have a makeup - scheduled and agreed by you for june 30th tomorrow) and the remaining twoFeel free to let me know that you will make your timesI don't think there should be any question whether
I am committed to my helping you and the improvement you have made since you first startedSorry if you put in the wrong date (and just to let you know I did have privates this morning with other people, and I was in the studio, but you were not my appointment this am..Sorry if you have misput the date down)Once again, as above, it will be my pleasure to see you tomorrow asper above datespLease let me know,
thanks ***
***
SH
*** ***>
Mon 6/29/11:AM
Inbox
Hi ***
I hope that your trip to India went wellWe had an appointment today at 10am and I waited until 10:and you were not thereI text you as wellThis is the second time that I've had an appointment with you were you were not thereAs you know I have to drive hours round trip to attend a session with youWhile I have made a commitment to do this, I do not feel that you are committed to thisYou have also started our sessions late, once you text me you would be there in a few minutes, another time we started lateWhile I can understand that things come up, I do not feel that you respect my timeTime is the most important thing we have and I am not making good use of my time by driving hours twice, only to find that you are not thereWe have had of the pre-paid sessions and you were late for two of these and did not show up for twoI do not feel that I am being unreasonable to ask for the last sessions to be refunded to meThis is not a good use of my time when you are late or do not show upI ask that you please refund me $for my last three sessions that I have not attendedWe can part ways and call it even.
I do not think I am being unreasonable considering the amount of time I have wasted and the gas/wear and tear on my carI'm only asking for a refund of the sessions I have not had with youThank you,
***
Thanks for your letter, and giving us a chance to hear our side of the story. Firstly, we have never had a problem with any student, inspite of offering yoga services to the community in Wauwatosa, and other suburbs since 2006. This is a 10 year standing of good business. Let me give you...
some history of the client: 1. She was well aware of the distance she had to travel to get to our centre from day 1 So this should not be an issue of making us feel guilty that she was doing all this driving this was her choice. 2. Secondly we did not pursue her to take up this service. She reached out to us - because of our professionalism and good reputation, on the behest of her own doctor. 3. /Thirdly sure we were a few minutes behind in getting there, and we are a very small establishment and don't have any secretary, we have verbally informed the client, that at times we do tend to get a few minutes behind, and she failed to mention this in her angry emails. 4. She on several occassion took extra time from us, and we did not charge her for it, which she fails to mention to. 5. She always left happy and content with the quality of her yoga sessions, so we did not see any problem. - Rest we have attached the email trend and invoice of monies received as a REFUND to her.- WE CHARGED her $30 cancellation fee for each session cancelled x 3 sessions = 90 $. That is all she is disputing. 6. /She got her dates wrong, made us wait for an entire session and did not show up, yet we did not charge her for a full session, which is is aware of when she signed up for these session. 7. in addition we offered her a makeup for the one time, with all the juggling of dates she had which she fails to recognize as our attempt to work even further with her. 8. Please see attached email trend. 9. Let us know how you would like us to proceed, we gave her a significant refund, but don't want to be taken for a ride her. 10. Lastly we continued to try our best to work with her. Thanks you, and hopefully you can put this to rest as a fair cancellation fee of $30 per class. Regards, [redacted]
[redacted]
[redacted] BM[redacted]
[redacted]
[redacted]To: [redacted]Cc: Bryant Mascarenhas;Dear [redacted];I think you need to put a stop to this. We sure did miss out on one session, we gave you an opportunity for a makeup. You got the dates of your second session wrong, although you insist you did not and decided to cancel. Inspite of me offering you your three sessions. You are free to do what you think is necessary.My form clearly says if you cancel, there is no refund. Yet we gave you a significant refund. This needs to stop.There is also an emotional reason for your neck pain, but now we will never be able to get to it. But I can see why you body is in pain.Life happens, and one has to be fair and flexible. I am still willing to work with you, if you allow it.God bless you.Love[redacted]SH[redacted] Fri 7/31/2015 10:54 AMInbox[redacted]I received the check for the last 3 classes. I have to say I was disappointed that you chose to hit me with a $90 cancellation fee when it was your lack of respect for my time that caused me to cancel my classes. Really unprofessional. You need to learn to respect other people's time as you do your own. As I stated before it takes me 45 minutes to get to you, 45 minutes home and then a 50 minute appointment. I would not have had to cancel my last 3 classes had you been there two of the five time on time and two of the 5 times you didn't show at all.I did not want to do this, but I will be writing to the Revdex.com and writing negative reviews about the lack of respect and how you did not give me a full refund. Fining me for something that was obviously your fault should not be something I am penalized for.[redacted]BM[redacted] Tue 7/28/2015 1:08 PMSent ItemsDear [redacted]Thanks,Your refund is in the mail today.Regards,Bryantcc: Cancellation invoiceSH[redacted] Sun 7/26/2015 12:31 PMInboxHi [redacted]I am a bit disappointed that I have not received the refund of $525 for the last 3 sessions from you. It has been almost a month and I thought I would have the refund by now. Can you please update me on the status of this?Thank you,[redacted]BM[redacted] Tue 6/30/2015 10:35 AMSent ItemsVery wellThanks [redacted]SH[redacted] Mon 6/29/2015 7:01 PMInbox[redacted]I do not have June 30th on my calendar and I remember repeating the June 29th date back to you a couple times when we rescheduled the session you missed. Unfortunately due to your inconsistency in attending/being on time for my scheduled sessions and the loss of time this this has caused me, I will not be attending my final sessions. I hope you will do the honorable thing and refund me for the last three sessions. My mailing address is: [redacted]
[redacted]Sincerely,[redacted]BM[redacted] Mon 6/29/2015 3:39 PMSent Itemsdear [redacted]You are scheduled for Jun 30 at 10am, as a makeup sessionjul 2nd at 1pm for session 7 and july 7th at 230pm for session 8.(I am not sure where you got today on your calendar).This is what I have for the balance sessions. Sure I missed that one session, and we disccused it and have moved ahead (that why you have a makeup - scheduled and agreed by you for june 30th tomorrow) and the remaining two.Feel free to let me know that you will make your times. I don't think there should be any question whetherI am committed to my helping you and the improvement you have made since you first started.Sorry if you put in the wrong date (and just to let you know I did have privates this morning with other people, and I was in the studio, but you were not my appointment this am..Sorry if you have misput the date down).Once again, as above, it will be my pleasure to see you tomorrow asper above dates.pLease let me know,thanks [redacted]
[redacted]SH[redacted]> Mon 6/29/2015 11:24 AMInboxHi [redacted]I hope that your trip to India went well.We had an appointment today at 10am and I waited until 10:15 and you were not there. I text you as well. This is the second time that I've had an appointment with you were you were not there. As you know I have to drive 1.5 hours round trip to attend a session with you. While I have made a commitment to do this, I do not feel that you are committed to this. You have also started our sessions late, once you text me you would be there in a few minutes, another time we started late. While I can understand that things come up, I do not feel that you respect my time. Time is the most important thing we have and I am not making good use of my time by driving 1.5 hours twice, only to find that you are not there.We have had 5 of the 8 pre-paid sessions and you were late for two of these and did not show up for two. I do not feel that I am being unreasonable to ask for the last 3 sessions to be refunded to me. This is not a good use of my time when you are late or do not show up. I ask that you please refund me $525 for my last three sessions that I have not attended. We can part ways and call it even. I do not think I am being unreasonable considering the amount of time I have wasted and the gas/wear and tear on my car. I'm only asking for a refund of the sessions I have not had with you.Thank you,[redacted]
Thanks for your letter, and giving us a chance to hear our side of the story
Helvetica, sans-serif;">
Firstly, we have never had a problem with any student, inspite of offering yoga services to the community in Wauwatosa, and other suburbs since This is a year standing of good business
Let me give you some history of the client:
She was well aware of the distance she had to travel to get to our centre from day So this should not be an issue of making us feel guilty that she was doing all this driving this was her choice
Secondly we did not pursue her to take up this serviceShe reached out to us - because of our professionalism and good reputation, on the behest of her own doctor
/Thirdly sure we were a few minutes behind in getting there, and we are a very small establishment and don't have any secretary, we have verbally informed the client, that at times we do tend to get a few minutes behind, and she failed to mention this in her angry emails
She on several occassion took extra time from us, and we did not charge her for it, which she fails to mention to
She always left happy and content with the quality of her yoga sessions, so we did not see any problem
- Rest we have attached the email trend and invoice of monies received as a REFUND to her- WE CHARGED her $cancellation fee for each session cancelled x sessions = $That is all she is disputing
/She got her dates wrong, made us wait for an entire session and did not show up, yet we did not charge her for a full session, which is is aware of when she signed up for these session
in addition we offered her a makeup for the one time, with all the juggling of dates she had which she fails to recognize as our attempt to work even further with her
Please see attached email trend
Let us know how you would like us to proceed, we gave her a significant refund, but don't want to be taken for a ride her
Lastly we continued to try our best to work with her
Thanks you, and hopefully you can put this to rest as a fair cancellation fee of $per class
Regards,
*** ***
***
*** ***
BM
*** ***
*** *** *** **
*** *** ***
To: *** ***
Cc: Bryant Mascarenhas;
Dear ***;
I think you need to put a stop to this. We sure did miss out on one session, we gave you an opportunity for a makeup. You got the dates of your second session wrong, although you insist you did not and decided to cancelInspite of me offering you your three sessions. You are free to do what you think is necessaryMy form clearly says if you cancel, there is no refundYet we gave you a significant refund. This needs to stopThere is also an emotional reason for your neck pain, but now we will never be able to get to itBut I can see why you body is in painLife happens, and one has to be fair and flexibleI am still willing to work with you, if you allow itGod bless youLove
***
SH
*** ***
Fri 7/31/10:AM
Inbox
***
I received the check for the last classesI have to say I was disappointed that you chose to hit me with a $cancellation fee when it was your lack of respect for my time that caused me to cancel my classesReally unprofessionalYou need to learn to respect other people's time as you do your ownAs I stated before it takes me minutes to get to you, minutes home and then a minute appointmentI would not have had to cancel my last classes had you been there two of the five time on time and two of the times you didn't show at allI did not want to do this, but I will be writing to the Revdex.com and writing negative reviews about the lack of respect and how you did not give me a full refundFining me for something that was obviously your fault should not be something I am penalized for***
BM
*** ***
Tue 7/28/1:PM
Sent Items
Dear ***
Thanks,
Your refund is in the mail todayRegards,
Bryant
cc: Cancellation invoice
SH
*** ***
Sun 7/26/12:PM
Inbox
Hi ***
I am a bit disappointed that I have not received the refund of $for the last sessions from youIt has been almost a month and I thought I would have the refund by nowCan you please update me on the status of this?
Thank you,
***
BM
*** ***
Tue 6/30/10:AM
Sent Items
Very
well
Thanks ***
***
SH
*** ***
Mon 6/29/7:PM
Inbox
***
I do not have June 30th on my calendar and I remember repeating the June 29th date back to you a couple times when we rescheduled the session you missedUnfortunately due to your inconsistency in attending/being on time for my scheduled sessions and the loss of time this this has caused me, I will not be attending my final sessionsI hope you will do the honorable thing and refund me for the last three sessions.
My mailing address is:
*** *** ***
*** ** ***
Sincerely,
*** ***
BM
*** ***
Mon 6/29/3:PM
Sent Items
dear ***
You are scheduled for Jun at 10am, as a makeup session
jul 2nd at 1pm for session 7 and july 7th at 230pm for session (I am not sure where you got today on your calendar)This is what I have for the balance sessionsSure I missed that one session, and we disccused it and have moved ahead (that why you have a makeup - scheduled and agreed by you for june 30th tomorrow) and the remaining twoFeel free to let me know that you will make your timesI don't think there should be any question whether
I am committed to my helping you and the improvement you have made since you first startedSorry if you put in the wrong date (and just to let you know I did have privates this morning with other people, and I was in the studio, but you were not my appointment this am..Sorry if you have misput the date down)Once again, as above, it will be my pleasure to see you tomorrow asper above datespLease let me know,
thanks ***
***
SH
*** ***>
Mon 6/29/11:AM
Inbox
Hi ***
I hope that your trip to India went wellWe had an appointment today at 10am and I waited until 10:and you were not thereI text you as wellThis is the second time that I've had an appointment with you were you were not thereAs you know I have to drive hours round trip to attend a session with youWhile I have made a commitment to do this, I do not feel that you are committed to thisYou have also started our sessions late, once you text me you would be there in a few minutes, another time we started lateWhile I can understand that things come up, I do not feel that you respect my timeTime is the most important thing we have and I am not making good use of my time by driving hours twice, only to find that you are not thereWe have had of the pre-paid sessions and you were late for two of these and did not show up for twoI do not feel that I am being unreasonable to ask for the last sessions to be refunded to meThis is not a good use of my time when you are late or do not show upI ask that you please refund me $for my last three sessions that I have not attendedWe can part ways and call it even.
I do not think I am being unreasonable considering the amount of time I have wasted and the gas/wear and tear on my carI'm only asking for a refund of the sessions I have not had with youThank you,
***
Thanks for your letter, and giving us a chance to hear our side of the story. Firstly, we have never had a problem with any student, inspite of offering yoga services to the community in Wauwatosa, and other suburbs since 2006. This is a 10 year standing of good business. Let me give you...
some history of the client: 1. She was well aware of the distance she had to travel to get to our centre from day 1 So this should not be an issue of making us feel guilty that she was doing all this driving this was her choice. 2. Secondly we did not pursue her to take up this service. She reached out to us - because of our professionalism and good reputation, on the behest of her own doctor. 3. /Thirdly sure we were a few minutes behind in getting there, and we are a very small establishment and don't have any secretary, we have verbally informed the client, that at times we do tend to get a few minutes behind, and she failed to mention this in her angry emails. 4. She on several occassion took extra time from us, and we did not charge her for it, which she fails to mention to. 5. She always left happy and content with the quality of her yoga sessions, so we did not see any problem. - Rest we have attached the email trend and invoice of monies received as a REFUND to her.- WE CHARGED her $30 cancellation fee for each session cancelled x 3 sessions = 90 $. That is all she is disputing. 6. /She got her dates wrong, made us wait for an entire session and did not show up, yet we did not charge her for a full session, which is is aware of when she signed up for these session. 7. in addition we offered her a makeup for the one time, with all the juggling of dates she had which she fails to recognize as our attempt to work even further with her. 8. Please see attached email trend. 9. Let us know how you would like us to proceed, we gave her a significant refund, but don't want to be taken for a ride her. 10. Lastly we continued to try our best to work with her. Thanks you, and hopefully you can put this to rest as a fair cancellation fee of $30 per class. Regards, [redacted]
[redacted]
[redacted] BM[redacted]
[redacted]
[redacted]To: [redacted]Cc: Bryant Mascarenhas;Dear [redacted];I think you need to put a stop to this. We sure did miss out on one session, we gave you an opportunity for a makeup. You got the dates of your second session wrong, although you insist you did not and decided to cancel. Inspite of me offering you your three sessions. You are free to do what you think is necessary.My form clearly says if you cancel, there is no refund. Yet we gave you a significant refund. This needs to stop.There is also an emotional reason for your neck pain, but now we will never be able to get to it. But I can see why you body is in pain.Life happens, and one has to be fair and flexible. I am still willing to work with you, if you allow it.God bless you.Love[redacted]SH[redacted] Fri 7/31/2015 10:54 AMInbox[redacted]I received the check for the last 3 classes. I have to say I was disappointed that you chose to hit me with a $90 cancellation fee when it was your lack of respect for my time that caused me to cancel my classes. Really unprofessional. You need to learn to respect other people's time as you do your own. As I stated before it takes me 45 minutes to get to you, 45 minutes home and then a 50 minute appointment. I would not have had to cancel my last 3 classes had you been there two of the five time on time and two of the 5 times you didn't show at all.I did not want to do this, but I will be writing to the Revdex.com and writing negative reviews about the lack of respect and how you did not give me a full refund. Fining me for something that was obviously your fault should not be something I am penalized for.[redacted]BM[redacted] Tue 7/28/2015 1:08 PMSent ItemsDear [redacted]Thanks,Your refund is in the mail today.Regards,Bryantcc: Cancellation invoiceSH[redacted] Sun 7/26/2015 12:31 PMInboxHi [redacted]I am a bit disappointed that I have not received the refund of $525 for the last 3 sessions from you. It has been almost a month and I thought I would have the refund by now. Can you please update me on the status of this?Thank you,[redacted]BM[redacted] Tue 6/30/2015 10:35 AMSent ItemsVery wellThanks [redacted]SH[redacted] Mon 6/29/2015 7:01 PMInbox[redacted]I do not have June 30th on my calendar and I remember repeating the June 29th date back to you a couple times when we rescheduled the session you missed. Unfortunately due to your inconsistency in attending/being on time for my scheduled sessions and the loss of time this this has caused me, I will not be attending my final sessions. I hope you will do the honorable thing and refund me for the last three sessions. My mailing address is: [redacted]
[redacted]Sincerely,[redacted]BM[redacted] Mon 6/29/2015 3:39 PMSent Itemsdear [redacted]You are scheduled for Jun 30 at 10am, as a makeup sessionjul 2nd at 1pm for session 7 and july 7th at 230pm for session 8.(I am not sure where you got today on your calendar).This is what I have for the balance sessions. Sure I missed that one session, and we disccused it and have moved ahead (that why you have a makeup - scheduled and agreed by you for june 30th tomorrow) and the remaining two.Feel free to let me know that you will make your times. I don't think there should be any question whetherI am committed to my helping you and the improvement you have made since you first started.Sorry if you put in the wrong date (and just to let you know I did have privates this morning with other people, and I was in the studio, but you were not my appointment this am..Sorry if you have misput the date down).Once again, as above, it will be my pleasure to see you tomorrow asper above dates.pLease let me know,thanks [redacted]
[redacted]SH[redacted]> Mon 6/29/2015 11:24 AMInboxHi [redacted]I hope that your trip to India went well.We had an appointment today at 10am and I waited until 10:15 and you were not there. I text you as well. This is the second time that I've had an appointment with you were you were not there. As you know I have to drive 1.5 hours round trip to attend a session with you. While I have made a commitment to do this, I do not feel that you are committed to this. You have also started our sessions late, once you text me you would be there in a few minutes, another time we started late. While I can understand that things come up, I do not feel that you respect my time. Time is the most important thing we have and I am not making good use of my time by driving 1.5 hours twice, only to find that you are not there.We have had 5 of the 8 pre-paid sessions and you were late for two of these and did not show up for two. I do not feel that I am being unreasonable to ask for the last 3 sessions to be refunded to me. This is not a good use of my time when you are late or do not show up. I ask that you please refund me $525 for my last three sessions that I have not attended. We can part ways and call it even. I do not think I am being unreasonable considering the amount of time I have wasted and the gas/wear and tear on my car. I'm only asking for a refund of the sessions I have not had with you.Thank you,[redacted]