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Saphira & Ventura Gallery

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Saphira & Ventura Gallery Reviews (2)

[redacted]  Facts: [redacted] entered into a Representation Agreement on July [redacted] 2016 with Saphira & Ventura Gallery (the “Gallery”). Her assigned Account Manager was Liam W[redacted]. The contract...

membership term was for one year and included the following Artist Representation provisions: ·      Four (4) art exhibitions at the Gallery ·      One exhibit in Miami ·      One international exhibit in Paris ·      Participation in One of the following art fairs: Art Expo NYC, Spectrum Miami or Caroussel De Louvre (Paris) ·      Individual e-marketing ·      Strategic marketing and consulting ·      Participation in annual catalogue The Paris Group Exhibition “Individual Connections” was on view from October [redacted], 2016 at the Artitude Gallery, where [redacted]’s artwork was displayed (see attached photos of press release and [redacted]’s exhibited artwork). Subsequent to the Paris show, Liam, [redacted]’s Account Manager, left the company. [redacted]’s account was transferred to his replacement, however all pertinent information regarding her exhibitions, etc. was not relayed properly. We were in communication with [redacted] in January, but there was a lack of follow-up on our part. Upon receiving a client complaint from [redacted] in May, we immediately sought to rectify these issues, understand where we went wrong and provide better service to our artist. We take full responsibility and extend our sincerest apologies for the mishandling of [redacted]’s account, an oversight that will not recur. Our company is currently undergoing a strategic rebranding and internal restructuring that will prevent this from happening in the future. We offered [redacted] the options of receiving a full refund of her membership contract fee of $2,600 or a one-year contract extension with the Gallery at no cost to her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

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