I only stated that I guessed it was an Sport Package after the sales person did not know what the Limited Edition Package wasHow am I supposed to know that me guessing that's what they call it even after supplying the VIN number changed the model of my car when she never disclosed what model they were basing the price off ofI would have corrected and not wasted any more of either of ours time
I have spoken to this customer in detail regarding this issue. She submitted an internet lead to our store and wanted to work the numbers up before coming in. She described her vehicle in an early email as an S model, and then later when we were attempting to work up the quote and...
appraise her vehicle asking for specifics, she described it as a Sport Package model. The Sport package value was more than $7000 higher than the S model. When she came in to take delivery, we discovered the trade was in fact an S model. Because of the great difference in value, there was no way we could honor the figures she was expecting. In my phone conversation, I explained to her what happened from our end, apologized for the mix up, and offered to try to adjust the final actual numbers as much as possible, but that because the difference was so great, it would still cost her over $6000 more to proceed with the purchase. I told her it was not our intent to bring her in and bump her for additional money, but because of the misleading description of her vehicle to us, we had no choice but to refuse the sale at those erroneous numbers. I do not feel that the customer did this intentionally. I again apologized for the mis-communication and thanked her for coming in and offered to fill her tank with fuel for her drive and wasted time here. Unfortunately, because of these reasons, we cannot sell the vehicle and take her Maxima in on trade for the value she is expecting. Please let me know if you have any more questions. Best regards, [redacted] General Manager
I only stated that I guessed it was an Sport Package after the sales person did not know what the Limited Edition Package wasHow am I supposed to know that me guessing that's what they call it even after supplying the VIN number changed the model of my car when she never disclosed what model they were basing the price off ofI would have corrected and not wasted any more of either of ours time
I have spoken to this customer in detail regarding this issue. She submitted an internet lead to our store and wanted to work the numbers up before coming in. She described her vehicle in an early email as an S model, and then later when we were attempting to work up the quote and...
appraise her vehicle asking for specifics, she described it as a Sport Package model. The Sport package value was more than $7000 higher than the S model. When she came in to take delivery, we discovered the trade was in fact an S model. Because of the great difference in value, there was no way we could honor the figures she was expecting. In my phone conversation, I explained to her what happened from our end, apologized for the mix up, and offered to try to adjust the final actual numbers as much as possible, but that because the difference was so great, it would still cost her over $6000 more to proceed with the purchase. I told her it was not our intent to bring her in and bump her for additional money, but because of the misleading description of her vehicle to us, we had no choice but to refuse the sale at those erroneous numbers. I do not feel that the customer did this intentionally. I again apologized for the mis-communication and thanked her for coming in and offered to fill her tank with fuel for her drive and wasted time here. Unfortunately, because of these reasons, we cannot sell the vehicle and take her Maxima in on trade for the value she is expecting. Please let me know if you have any more questions. Best regards, [redacted] General Manager