SAR Construction Company

Complaint: [redacted] I am rejecting this response because: On July 10th, I heard two men talking in my backyard I went out to find two employees from K& J fixing a slat I was not aware that they were coming to address my complaint No one had contacted me in the office to see if I would be available to discuss my concerns with the employees sent to my residence I asked if they were going to be adjusting the fence They said Kevin sent them to my house to fix the slat I walked the length of the fence and they just moved the slats around to cover spaces When I showed one employee the back fence (4th post when looking in from the left or 6th post when looking in from the right) they told me they didn't have their work truck to fix it I asked them to have the office give me a call so that it could be fixed I never heard back from the office I do not agree that the work was completed, as there still is a notable gap in the slat next to this post I attached three different pictures of the same area for review I would also like to know when the warranty was mailed to my house, as I still have not received my warranty for the fence Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The response that I received from the business does not make sense The damage that the lawn service did to one of the slats has nothing to do with the complaint that I filed with this company I referred the lawn service to K & J Fencing so that they could purchase the correct one to replace one that they damaged At no time have I discussed with the lawn service this complaint or the workmanship provided by K & J FencingUnfortunately, (as stated in my initial complaint) I was never mailed my warranty for my fence so I could not direct the lawn service to the manufacturer myself.This statement that was submitted was also incorrect in stating that I am having the lawn service look at the gap that is in the back of the fence The lawn service had nothingto do with the installation of the fence itself The gap (which I submitted pictures for in my previous rebuttal) has not been examined by the company nor has anyone comewith proper tools to do so The slat that the lawn service is referring to is located on the side of the fence-not the back of the fence where the gap is.Please refer to the original complaint about not receiving my fence warranty and having the gap examined for repair In order for me to close this case I am asking that I receive the warranty by mail that I am entitled to and that someone from K & J examines the gap along the back of the fence and brings tools to determine how to adjust it Again, this gap has nothing to do with the slat that the lawn service is replacing Regards, [redacted] ***

The job was sold on October 28th. Myself and Kevin spoke to the customer on Monday October 31st, at that time she informed me that I had forgotten a tape measure there and I arranged to pick it up that afternoon. She also mentioned that she had read some bad reviews at that time and we
spoke with her about her concerns and she seemed pleased with our response by the end of the call. I spoke with her again on the phone not long after and she informed me that the fence should be 5' tall, not 4' tall as we had discussed, I informed her it would be more expensive, but I would work with her, it ended up being only $more which she verbally agreed to. The job was ordered on Wednesday November 2nd, once our orders are sent to the manufacturer the materials begin being produced. The customer called Wednesday afternoon letting us know that she would like to put the job on hold, which we told her would not be a problem and to call us when she was ready for us to do the work. She then called back later that day saying she wanted to cancel the job, we informed her that there would be a $restocking fee as the job was already orderedShe then became belligerent, yelling at Kevin and I as we both spoke with her on the several occasions she called that afternoon. We received the letter to cancel the job on November 4th, the fence was already in production and the $100.oo deposit she gave us was used to pay the restocking fee on the order

Complaint: ***
I am rejecting this response because:
On July 10th, I heard two men talking in my backyard
I went out to find two employees from K& J fixing a slat I was not aware that they were coming to address my complaint No one had contacted me in the office to see if I would be available to discuss my concerns with the employees sent to my residence I asked if they were going to be adjusting the fence They said Kevin sent them to my house to fix the slat I walked the length of the fence and they just moved the slats around to cover spaces When I showed one employee the back fence (4th post when looking in from the left or 6th post when looking in from the right) they told me they didn't have their work truck to fix it I asked them to have the office give me a call so that it could be fixed I never heard back from the office I do not agree that the work was completed, as there still is a notable gap in the slat next to this post I attached three different pictures of the same area for review I would also like to know when the warranty was mailed to my house, as I still have not received my warranty for the fence
Regards,
*** ***

Here is the response to this complaint againCustomer is stated that she doesn't agree with the work that was completed on July 10, 2015, however her neighbor landscape company *** *** *** service, *** there just called asking to come in our shop to pick up material for their customer neighbor that is complaining they caused damaged to their fenceShe also stated to me that our customer *** was happy with the work on july and that we fixed the slats that were damaged for no cost, however *** is now contacting *** *** *** service to replace the area that has gap and needs new slatsThis complaint should now be closed due to the fact that it is no longer our service requirement if shes blaming a lawn service from next door house to complete thisThe lawn service will come to our shop for the material Thank you

Response:We received this Revdex.com complaint on July 7, 2015, which on July 10th we went right out there and completed the service issuePlease close this complaint out Thank you

Complaint: [redacted]
I am rejecting this response because:
The response that I received from the business does not make sense.  The damage that the lawn service did to one of the slats has nothing to do with the complaint that I filed with this company.  I referred the lawn service to K & J Fencing so that they could purchase the correct one to replace one that they damaged.  At no time have I discussed with the lawn service this complaint or the workmanship provided by K & J Fencing. Unfortunately, (as stated in my initial complaint) I was never mailed my warranty for my fence so I could not direct the lawn service to the manufacturer myself.This statement that was submitted was also incorrect in stating that I am having the lawn service look at the gap that is in the back of the fence.  The lawn service had nothingto do with the installation of the fence itself.  The gap (which I submitted pictures for in my previous rebuttal) has not been examined by the company nor has anyone comewith proper tools to do so.  The slat that the lawn service is referring to is located on the side of the fence-not the back of the fence where the gap is.Please refer to the original complaint about not receiving my fence warranty and having the gap examined for repair.  In order for me to close this case I am asking that I receive the warranty by mail that I am entitled to and that someone from K & J examines the gap along the back of the fence and brings tools to determine how to adjust it.  Again, this gap has nothing to do with the slat that the lawn service is replacing.
Regards,
[redacted]