Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved, provided they follow through with their offer of a gift basket. They also offered an apology not only for finding insect parts in their product, but also for the poor customer service.
Sincerely, *** ***
Dear *** ***,I apologize for the circumstances relating to your complaint Sarabeth’s prides itself on our products and service Moreover we value each and every Customer; and over the nearly years in business Sarabeth’s has gone to great lengths to respond swiftly
and meaningfully to all Customers *** *** has been employed by Sarabeth’s for nearly one year and with very few exceptions has been an excellent employee I make no excuses for *** and she is fully aware of the gravity of this situation There is no question that *** performed poorly when not responding to you after several conversations *** fully appreciates that Customer Service is our number one goal and has accepted full responsibility for this mistake I believe she has learned a valuable lesson and her approach to Customers will be much improved going forward.Regarding the debris in the jar of preserves we are once again apologetic and assure you that Sarabeth’s is committed to implementing quality control and maintaining standards throughout our facilities We do use natural ingredients such as fresh and frozen fruits which do on occasion contain pits, shells and other natural debris There is no doubt that finding a foreign object in a jar is unacceptable no matter what the circumstances Sarabeth’s invests in and improves its systems and procedures every year to minimize such occurrencesWe also evaluate suppliers and ingredients on a regular basis Please accept my apologies on behalf of Sarabeth’s and the team of hard working employees that normally do an outstanding job representing the brand Unless you object I would like to send you a gift box for the holidays as a gesture to compensate for your unpleasant experience with the brand Please confirm your address as: *** *** *** , *** *** *** , ***, ** *** .Happy holidays and best regards,*** *** * ***Sarabeth’s www.sarabeth.com###-###-####*** ** *** *** *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved, provided they follow through with their offer of a gift basket. They also offered an apology not only for finding insect parts in their product, but also for the poor customer service.
Sincerely, *** ***
Dear *** ***,I apologize for the circumstances relating to your complaint Sarabeth’s prides itself on our products and service Moreover we value each and every Customer; and over the nearly years in business Sarabeth’s has gone to great lengths to respond swiftly
and meaningfully to all Customers *** *** has been employed by Sarabeth’s for nearly one year and with very few exceptions has been an excellent employee I make no excuses for *** and she is fully aware of the gravity of this situation There is no question that *** performed poorly when not responding to you after several conversations *** fully appreciates that Customer Service is our number one goal and has accepted full responsibility for this mistake I believe she has learned a valuable lesson and her approach to Customers will be much improved going forward.Regarding the debris in the jar of preserves we are once again apologetic and assure you that Sarabeth’s is committed to implementing quality control and maintaining standards throughout our facilities We do use natural ingredients such as fresh and frozen fruits which do on occasion contain pits, shells and other natural debris There is no doubt that finding a foreign object in a jar is unacceptable no matter what the circumstances Sarabeth’s invests in and improves its systems and procedures every year to minimize such occurrencesWe also evaluate suppliers and ingredients on a regular basis Please accept my apologies on behalf of Sarabeth’s and the team of hard working employees that normally do an outstanding job representing the brand Unless you object I would like to send you a gift box for the holidays as a gesture to compensate for your unpleasant experience with the brand Please confirm your address as: *** *** *** , *** *** *** , ***, ** *** .Happy holidays and best regards,*** *** * ***Sarabeth’s www.sarabeth.com###-###-####*** ** *** *** *** ** ***