We first found Sarandos when my Grandmother used themShe has been a regular customerThen my parents started using himEventually I needed someone to take a dent out of my bumperThey did a good job and it was a good experienceSo when I needed a new alternator I did not hesitate to come backScott (the owner) was very nice and even stayed late to do my carHe explained my options and I picked the one with the lifetime warrantyI would highly recommend to anyone
I brought my car in for the Maryland State Inspection after getting a decent quote over the phone for $with a 1-hour time requirement I had an 8am appointment on a weekday First, there was no one in the office when I went in I found a mechanic and he eventually got the receptionist to help me, after asking if I had an appointment She did some paperwork and stated it would take at least hours, which was not what we were quoted at all On the paperwork she wrote it would be checked out by noon and said it would probably be done sooner I went to get something out of my car and when I came back I couldn't find her yet againI told the mechanic I left the keys on the counter and left Here's the problem, noon rolled around and no call My husband ended up calling them and they couldn't or wouldn't give him a timeframe of when it would be done The man on the phone kept saying he would call when it was done So we are hours past our appointment time at this point Finally we went in to get it at 1:30p, still no call, because this was ridiculous My car was done, sitting near the road with the window down The receptionist was weird and unable to say if the car was done or if it passed or even make eye contact She just said someone would come talk to us Finally one of the mechanics, I assume, came and explained that it was done but needed minor repairs to be able to pass Repairs which they already did, without consulting us And the amount for the inspection was not what we were quoted We ended up just paying so we could be done with this shop They made recommendations for other repairs that were unnecessary We had just taken the car into another mechanic, one we wish did state inspections, that did not even discuss these recommended repairs The receptionist stated they would submit the Inspection via email later that day or tomorrow After paying I asked for the keys, since she didn't offer them to us, and she said she thinks they were in the car but if not come back and she will look for them What?! They were in the car luckily The reviews all over the office are at least years old, so maybe at one point they may have been a decent business Unprofessional, sketchy, and unable to even contact their customers that they claim to value To top it all off they did not submit the State Inspection, wasting our time yet again as we went to the DMV to register the car They had time to mail us a Thank You note but did not actually submit the paperwork we paid for We are still in the process of trying to get the inspection submitted to the state Needless to say, we will not be using them again
We first found Sarandos when my Grandmother used them. She has been a regular customer. Then my parents started using him. Eventually I needed someone to take a dent out of my bumper. They did a good job and it was a good experience. So when I needed a new alternator I did not hesitate to come back. Scott (the owner) was very nice and even stayed late to do my car. He explained my options and I picked the one with the lifetime warranty. I would highly recommend to anyone.
I brought my car in for the Maryland State Inspection after getting a decent quote over the phone for $62 with a 1-2 hour time requirement. I had an 8am appointment on a weekday. First, there was no one in the office when I went in. I found a mechanic and he eventually got the receptionist to help me, after asking if I had an appointment. She did some paperwork and stated it would take at least 3 hours, which was not what we were quoted at all. On the paperwork she wrote it would be checked out by noon and said it would probably be done sooner. I went to get something out of my car and when I came back I couldn't find her yet again. I told the mechanic I left the keys on the counter and left.
Here's the problem, noon rolled around and no call. My husband ended up calling them and they couldn't or wouldn't give him a timeframe of when it would be done. The man on the phone kept saying he would call when it was done. So we are 4 hours past our appointment time at this point. Finally we went in to get it at 1:30p, still no call, because this was ridiculous. My car was done, sitting near the road with the window down. The receptionist was weird and unable to say if the car was done or if it passed or even make eye contact. She just said someone would come talk to us.
Finally one of the mechanics, I assume, came and explained that it was done but needed minor repairs to be able to pass. Repairs which they already did, without consulting us. And the amount for the inspection was not what we were quoted. We ended up just paying so we could be done with this shop. They made recommendations for other repairs that were unnecessary. We had just taken the car into another mechanic, one we wish did state inspections, that did not even discuss these recommended repairs.
The receptionist stated they would submit the Inspection via email later that day or tomorrow. After paying I asked for the keys, since she didn't offer them to us, and she said she thinks they were in the car but if not come back and she will look for them. What?! They were in the car luckily.
The reviews all over the office are at least 5 years old, so maybe at one point they may have been a decent business.
Unprofessional, sketchy, and unable to even contact their customers that they claim to value. To top it all off they did not submit the State Inspection, wasting our time yet again as we went to the DMV to register the car. They had time to mail us a Thank You note but did not actually submit the paperwork we paid for. We are still in the process of trying to get the inspection submitted to the state. Needless to say, we will not be using them again.
By far the worst car service ever. Manager cursed out a friend after he went in to let him know that there was a dent on his rim and a rip in his tire after the person who test drove his car clearly ran it into a curb but denies it. Manager claimed they are not financially responsible since it was the Monday after [didn't drive car all weekend, went in for service the Friday before]. Hopefully his tire doesn't pop and cause an accident. Terrible customer service and denies responsibility of actions. Will recommend friends and family to NOT go there.
Horrible experience! I chose Sarandos to have some necessary work performed on his car; nothing serious, just several smaller items, such as a faulty brake light, alignment, high idle, etc. I brought the car in about 3 weeks ago, was told the work was completed a day or so later, and was charged ~$600.00. Since the time I originally brought my car in for service, I have had to take it back no less than 3 MORE TIMES, and will have to take it back in another day or so. Each time I took my car back to be "fixed," I was told that the issues were all taken care of; the owner/manager Scott even told him that he personally would complete the work. To this day, the brake light still hasn't been satisfactorily fixed, the car wasn't actually aligned until yesterday, etc. I have consistently been given the run-around, and have been forced to call the office countless times just to obtain updates. I've had to spend who-knows-how-much money for gas to keep driving the car back and forth to have the same problems "fixed;" the very problems that I was told were fixed within the first day or so! I've also had to get rides; and just this morning, I asked to have one of the employees pick meup and take him to the shop, so that I could pick up the car (again), and drive to work. The employee who finally came to get me was over half an hour late, which resulted in my then being late to work. Now, I've been told that I'll have to bring the car back in for a FIFTH time, after they have finally ordered a part in order to fix the brake light; and they have the audacity to try to charge me for that part...a part being used to fix a problem for which I was already charged! Unbelievable.
We first found Sarandos when my Grandmother used themShe has been a regular customerThen my parents started using himEventually I needed someone to take a dent out of my bumperThey did a good job and it was a good experienceSo when I needed a new alternator I did not hesitate to come backScott (the owner) was very nice and even stayed late to do my carHe explained my options and I picked the one with the lifetime warrantyI would highly recommend to anyone
I brought my car in for the Maryland State Inspection after getting a decent quote over the phone for $with a 1-hour time requirement I had an 8am appointment on a weekday First, there was no one in the office when I went in I found a mechanic and he eventually got the receptionist to help me, after asking if I had an appointment She did some paperwork and stated it would take at least hours, which was not what we were quoted at all On the paperwork she wrote it would be checked out by noon and said it would probably be done sooner I went to get something out of my car and when I came back I couldn't find her yet againI told the mechanic I left the keys on the counter and left Here's the problem, noon rolled around and no call My husband ended up calling them and they couldn't or wouldn't give him a timeframe of when it would be done The man on the phone kept saying he would call when it was done So we are hours past our appointment time at this point Finally we went in to get it at 1:30p, still no call, because this was ridiculous My car was done, sitting near the road with the window down The receptionist was weird and unable to say if the car was done or if it passed or even make eye contact She just said someone would come talk to us Finally one of the mechanics, I assume, came and explained that it was done but needed minor repairs to be able to pass Repairs which they already did, without consulting us And the amount for the inspection was not what we were quoted We ended up just paying so we could be done with this shop They made recommendations for other repairs that were unnecessary We had just taken the car into another mechanic, one we wish did state inspections, that did not even discuss these recommended repairs The receptionist stated they would submit the Inspection via email later that day or tomorrow After paying I asked for the keys, since she didn't offer them to us, and she said she thinks they were in the car but if not come back and she will look for them What?! They were in the car luckily The reviews all over the office are at least years old, so maybe at one point they may have been a decent business Unprofessional, sketchy, and unable to even contact their customers that they claim to value To top it all off they did not submit the State Inspection, wasting our time yet again as we went to the DMV to register the car They had time to mail us a Thank You note but did not actually submit the paperwork we paid for We are still in the process of trying to get the inspection submitted to the state Needless to say, we will not be using them again
We first found Sarandos when my Grandmother used them. She has been a regular customer. Then my parents started using him. Eventually I needed someone to take a dent out of my bumper. They did a good job and it was a good experience. So when I needed a new alternator I did not hesitate to come back. Scott (the owner) was very nice and even stayed late to do my car. He explained my options and I picked the one with the lifetime warranty. I would highly recommend to anyone.
I brought my car in for the Maryland State Inspection after getting a decent quote over the phone for $62 with a 1-2 hour time requirement. I had an 8am appointment on a weekday. First, there was no one in the office when I went in. I found a mechanic and he eventually got the receptionist to help me, after asking if I had an appointment. She did some paperwork and stated it would take at least 3 hours, which was not what we were quoted at all. On the paperwork she wrote it would be checked out by noon and said it would probably be done sooner. I went to get something out of my car and when I came back I couldn't find her yet again. I told the mechanic I left the keys on the counter and left.
Here's the problem, noon rolled around and no call. My husband ended up calling them and they couldn't or wouldn't give him a timeframe of when it would be done. The man on the phone kept saying he would call when it was done. So we are 4 hours past our appointment time at this point. Finally we went in to get it at 1:30p, still no call, because this was ridiculous. My car was done, sitting near the road with the window down. The receptionist was weird and unable to say if the car was done or if it passed or even make eye contact. She just said someone would come talk to us.
Finally one of the mechanics, I assume, came and explained that it was done but needed minor repairs to be able to pass. Repairs which they already did, without consulting us. And the amount for the inspection was not what we were quoted. We ended up just paying so we could be done with this shop. They made recommendations for other repairs that were unnecessary. We had just taken the car into another mechanic, one we wish did state inspections, that did not even discuss these recommended repairs.
The receptionist stated they would submit the Inspection via email later that day or tomorrow. After paying I asked for the keys, since she didn't offer them to us, and she said she thinks they were in the car but if not come back and she will look for them. What?! They were in the car luckily.
The reviews all over the office are at least 5 years old, so maybe at one point they may have been a decent business.
Unprofessional, sketchy, and unable to even contact their customers that they claim to value. To top it all off they did not submit the State Inspection, wasting our time yet again as we went to the DMV to register the car. They had time to mail us a Thank You note but did not actually submit the paperwork we paid for. We are still in the process of trying to get the inspection submitted to the state. Needless to say, we will not be using them again.
By far the worst car service ever. Manager cursed out a friend after he went in to let him know that there was a dent on his rim and a rip in his tire after the person who test drove his car clearly ran it into a curb but denies it. Manager claimed they are not financially responsible since it was the Monday after [didn't drive car all weekend, went in for service the Friday before]. Hopefully his tire doesn't pop and cause an accident. Terrible customer service and denies responsibility of actions. Will recommend friends and family to NOT go there.
Horrible experience! I chose Sarandos to have some necessary work performed on his car; nothing serious, just several smaller items, such as a faulty brake light, alignment, high idle, etc. I brought the car in about 3 weeks ago, was told the work was completed a day or so later, and was charged ~$600.00. Since the time I originally brought my car in for service, I have had to take it back no less than 3 MORE TIMES, and will have to take it back in another day or so. Each time I took my car back to be "fixed," I was told that the issues were all taken care of; the owner/manager Scott even told him that he personally would complete the work. To this day, the brake light still hasn't been satisfactorily fixed, the car wasn't actually aligned until yesterday, etc. I have consistently been given the run-around, and have been forced to call the office countless times just to obtain updates. I've had to spend who-knows-how-much money for gas to keep driving the car back and forth to have the same problems "fixed;" the very problems that I was told were fixed within the first day or so! I've also had to get rides; and just this morning, I asked to have one of the employees pick meup and take him to the shop, so that I could pick up the car (again), and drive to work. The employee who finally came to get me was over half an hour late, which resulted in my then being late to work. Now, I've been told that I'll have to bring the car back in for a FIFTH time, after they have finally ordered a part in order to fix the brake light; and they have the audacity to try to charge me for that part...a part being used to fix a problem for which I was already charged! Unbelievable.