Saranghae Means I Love You Reviews (%countItem)
Saranghae Means I Love You Rating
Address: 200 - 282 Richmond St E, Toronto, Ontario, Canada, M5A 1P4
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To whom it may concern:
I would say about a year or so ago I ordered a facial kit from the company. However; when I received the product the cleanser was damaged and the product leaked everywhere. I contacted the company and they sent another. That one was damaged as well. I filed a dispute through *** because at this point I just wanted a refund. They finally did issue the refund. Today I decided to order the products again, this time becoming a member. When I went to place the order, I got a message that my email and address have been black listed. I called customer service and was told by customer service I was black listed because of the dispute. She said she would send an email to have me removed from the black list, she took my number and said someone will call me back when I was allowed to make purchases again. So in the meantime I decide let me order anyway I will use my other email and home address instead of business. The order went through no problem. I then receive an email that my order was cancelled. So I called the company back. I spoke to a *** she put me on hold so she can discuss the situation with her supervisor. *** comes back and tells me the order was cancelled because you are black listed for filing a dispute prior. Ok, I asked when will I be able to order again? She said well you can't because you are black listed. I was shocked because I did not do anything wrong. I asked her this means I will never be able to order products again? She said YUP you are officially black listed! Are you kidding me? what type of business practice is this? I was in my right to file a dispute as an unsatisfied customer for receiving a damaged product 2x. This is ridiculous! I am trying to order these products for my mother *** and is sensitive to everything. She tried the products out from her friend and it has been excellent on her skin. I just want to be able to purchase this for her.
Thank you so much for your time and consideration in this matter.
Have the company remove me from their blacklist and reinstate my account.
Contact Name and Title: *** Dir of Customer Ex
Contact Email: ***@toocoomedia.com
Hello,
This issue has been resolved with the client and the account in question has been reinstated.
The client filed a dispute after receiving a replacement for a defective product. We did not receive any communication that the replacement was also defective.
As we have many accounts which are on a membership with recurring orders, our system flags accounts which have disputed their charges to prevent any future charges from occurring. This protects the client from future unwanted transactions and prevents any possible *** cases.
As stated; the clients' account was reactivated and the client is free to shop via our website or phone order.
(The consumer indicated he/she ACCEPTED the response from the business.)
*** contacted me this morning and the issue was resolved immediately. She took care of everything for me. I am more than satisfied as she actually took the time out to explain what happened and did reinstate my account.
Hello,
I purchased a skincare set from Saranghae. I received the product and after a few uses I discovered that the product caused my skin to develop a rash. I did not return the item because we are a government family posted overseas and I do not have access to a reliable mail system to mail it back. I accepted the money spent as lost and moved on.
Not long after, I received an email saying that I was signed up for a subscription service and my next batch would be sent in a few days. I DID not know that I was signed up for such a service nor did I want to sign up. I responded to the company and told them that I did not sign up for this nor did I want it. I requested that they cancel my subscription and to NOT mail the package that would be sent out in a few days.
They responded and said that I could just return the package in the mail as "return to sender". I replied and told them that as a government family overseas I did not have access to the US mail system and I could not RTS. I asked again to please not send this package (which still had not yet been mailed) and cancel my subscription. They did not and mailed it anyway.
After a month or so I received the package (the government mail forwarding system is often quite slow to remote posts). I emailed and informed them again that I could not do this. They told me to try anyway. I tried. The box sat around for a while as no one knew what to do with it and then given back to me as I was told they had no infrastructure to send it back. All this time I have been trying to get Saranghae to help me deal with this package. I've asked for a return label and they said no. I've asked for a refund because this is not a product I wanted and they said no. I feel cheated. Not only did the original product cause an allergic reaction (which makes me question the quality/veracity of their skin care claims), but they also engaged in shady practices by signing me up for a subscription service I did not know about nor want, then refused to cancel the ord
Product_Or_Service: Skin care
Refund I would like my $119 back for the skincare subscription set they sent that I did not order and cannot return with their issuing a return label.
Hello, I have looked into your file and reviewed the communications dating back to the first email sent to our customer care team, dated 09/17/2018. I see that you were unaware that you had in fact signed up for a membership. You will notice on our website that there are two options for pricing: by selecting the membership price you are agreeing to receive our 5 step skincare bundle on a recurring basis. You are able to cancel your membership at any time. We send pre-bill notifications via email 72 hours before your account is charged as well as a shipping notification. A pre-bill notification for your second order was sent on 09/12/2018, followed by a shipping notification on 09/15/2018. By the time your email was received by customer care on 09/17/2018 the item had already shipped. Once shipped we are not able to intercept the item. Our return policy offers a full refund within 45 days. We require that all products are sent to our returns department and once received, a full refund will be issued. The cost of returning the items is the responsibility of the consumer. This is a standard retail practice. If you are unable to return the items back to us, the second option is to keep the items and receive a 50% refund. This offer was presented to you (yesterday) and we are waiting on confirmation as to whether or not you find this solution to be agreeable. You may confirm via email or you may contact our customer care department via phone at X-XXX-XXX-XXXX. We look forward to resolving the issue for you.
(The consumer indicated he/she DID NOT accept the response from the business.)
This information is incorrect. I contacted the company *twiceBEFORE the shipment was sent after receiving the notification of the upcoming ship date. They responded in that time and told me to just mail the package back. I told them that I was unable to do that. They sent the package anyway. I do not want to keep the product at the 50% refund rate; the original order caused my skin to break out in rashes. As I have mentioned before, this is not an acceptable resolution.
1) I am upset that I was signed up for a membership I did not want. I did not visit their website and choose from two options. I was directed to a signup offer via an ad and it was unclear that I was signing up for an ongoing service. If so, I certainly would not have agreed.
2) I was upset with the quality of the product which caused harm to my skin.
3) I am upset that the company chose to mail me the product despite my two message BEFORE I received a notice that the product was shipped telling them not to send it.