We have had the opportunity to review the complaint as well as our history with the complainant I will address the two complaints independently.Pest Control:We have pest control service the property weekly for as-needed services This is different than the quarterly
preventative pest control treatment This allows for residents that experience pest issues to call in and have those issues addressed during the weekly service Sometimes, the treatment requires more than treatment to be effective and we ask that the residents work with us to accommodate the service Based on information that I have received, the resident has refused service on the occasions that pest control was available to treat the apartment Mr*** is welcome to schedule this treatment directly with our Leasing Office.Leak:We have worked on the issue and thought that it was resolved Residents are contractually bound to report any maintenance issues with the apartment so that we may address it We will be notifying Mr*** under terms of the Apartment Lease Contract that we will be entering his apartment to inspect for damages The items needing repair will be repaired We welcome Mr*** to provide a list of the maintenance issues he would like addressed prior to the visit.In Texas, we have made international news due to the record amount of rainfall we have had over the last few months Unfortunately, when we have this much rain it does stress our systems, including roof and flashing We have had some reported leaks that we work diligently and quickly to correct
We have had the opportunity to review the complaint as well as our history with the complainant I will address the two complaints independently.Pest Control:We have pest control service the property weekly for as-needed services This is different than the quarterly
preventative pest control treatment This allows for residents that experience pest issues to call in and have those issues addressed during the weekly service Sometimes, the treatment requires more than treatment to be effective and we ask that the residents work with us to accommodate the service Based on information that I have received, the resident has refused service on the occasions that pest control was available to treat the apartment Mr*** is welcome to schedule this treatment directly with our Leasing Office.Leak:We have worked on the issue and thought that it was resolved Residents are contractually bound to report any maintenance issues with the apartment so that we may address it We will be notifying Mr*** under terms of the Apartment Lease Contract that we will be entering his apartment to inspect for damages The items needing repair will be repaired We welcome Mr*** to provide a list of the maintenance issues he would like addressed prior to the visit.In Texas, we have made international news due to the record amount of rainfall we have had over the last few months Unfortunately, when we have this much rain it does stress our systems, including roof and flashing We have had some reported leaks that we work diligently and quickly to correct