Saratoga Ridge

Revdex.com Corporate Office La Posada Drive Austin, TX Re; [redacted] To whom it may concern, Ms [redacted] did not report any cracked tile on the Inventory & Condition statement that she was provided at move inShe did report that the AC coils were dirty and that there was scuffing on the walls in the apartment home, however, none of this is relevant as she was not charged for these items at move out and they did not affect the use and enjoyment of the homeMs [redacted] has indicated that it took an entire year to resolve her maintenance concerns but my records indicate that each and every maintenance concern during her residency was resolved within daysAt move out Ms [redacted] left trash on the counters, in cabinets and numerous heavy items on the patio needing removalShe left opened canned cat food in the refrigerator with food stains and spillsShe made no effort to clean the stovetop or ovenThere was dried hair and soap sm in the bathtubEvery cabinet and drawer had dust and debris in itHer pet clawed at the trim and weather stripping around the doors, requiring replacement of two pieces of trim and the weather strippingThere was a very strong food smell and the smell of cat in the homeAt move out, we took extensive photos documenting the condition of the apartment and compared the condition at move in in order to be fair in the chargesSome of these photos were provided to Ms [redacted] at the timeAs previously stated, there were no charges assessed for cosmetic deficiencies Ms [redacted] noted at move inWe obtained a professional bid from a carpet restoration company regarding the necessity of ozone treatment and pet treatment and provided it to Ms***Ms [redacted] did not pay any pet deposit, whatsoeverShe did pay a pet fee, which is non-refundableAs clearly indicated in the Pet Addendum to the Apartment Lease Contract, and also in the Apartment Lease Contract, any damages due to the pet are the responsibility of the pet ownerSince she did not pay a pet deposit, there are no funds to apply to the damages doneShe was not told that the pet fee is for the dog park; she was told that the fee is “for having a pet” which is verbiage directly from her contractMs [redacted] has indicated that she was “assured that (pet fees) would be used for damages done to the apartment”There is no record of this agreement whatsoeverIt is not common practice for any landlord to use pet fees to offset damages, nor does it make practical sense to give a resident permission to damage an [redacted] · Austin, TX (512) [redacted] phone · (512) [redacted] fax www.landmarkatsaratogaridge.com apartment in advanceMs [redacted] indicated her understanding of the Pet Addendum, and the purpose and future application of monies paid, including the non-refundable pet fee, with her signature at the time of move inAs stated repeatedly in the Apartment Lease Contract, verbal agreements are not binding which is why we prepared and signed an all-encompassing contract that leaves no room for doubtThe Apartment Lease Contract states clearly that residents must return the apartment to original condition, minus “wear and tear”Failure to clean, strong pet and food odors and debris left in the apartment is obviously not wear and tearFurthermore animal damage is not “wear and tear” and therefore not a cost the landlord should bearMs [redacted] indicated her understanding of this agreement with her signature at the time of move inUpon receipt of Ms***’s dispute I have followed up within two days each time with documentation and explanation of all chargesShe has indicated that we have failed to follow up on allegations, which is simply untrueIt is clear that Ms [redacted] is unhappy, but we have extensive documentation to validate the chargesHer claim to the Revdex.com is quite clearly an abuse of your organization and a bullying tacticIt is our policy to be very fair in our assessment of charges upon move outWe wish to leave every resident with a positive opinion of our business practices and I rarely have objections to move out chargesI explained to Ms [redacted] that there were further charges I could have billed, but in the interest of fairness I did not bill themI further offered to make affordable payment arrangements but she refusedMs [redacted] has indicated in writing that she refuses to pay and therefore I have no reason to hold the account in the office for any length of timeWe utilize a third party collection agency to assist with debt such as this and we will be turning her file over to them as previously stated to herThank you for your time and attention to this matterIf I can be of further assistance please do not hesitate to reach out to me directlyRegards, [redacted] Community Manager Cc; resident file [redacted] · Austin, TX (512) [redacted] phone · (512) [redacted] fax www.landmarkatsaratogaridge.com

Revdex.com Corporate Office 1005 La Posada Drive Austin, TX 78752 Re; [redacted] To whom it may concern, Ms. [redacted] did not report any cracked tile on the Inventory & Condition statement that she was provided at move in. She did report that the AC coils were dirty and that there was...

scuffing on the walls in the apartment home, however, none of this is relevant as she was not charged for these items at move out and they did not affect the use and enjoyment of the home. Ms. [redacted] has indicated that it took an entire year to resolve her maintenance concerns but my records indicate that each and every maintenance concern during her residency was resolved within days. At move out Ms. [redacted] left trash on the counters, in cabinets and numerous heavy items on the patio needing removal. She left opened canned cat food in the refrigerator with food stains and spills. She made no effort to clean the stovetop or oven. There was dried hair and soap sm in the bathtub. Every cabinet and drawer had dust and debris in it. Her pet clawed at the trim and weather stripping around the doors, requiring replacement of two pieces of trim and the weather stripping. There was a very strong food smell and the smell of cat in the home. At move out, we took extensive photos documenting the condition of the apartment and compared the condition at move in in order to be fair in the charges. Some of these photos were provided to Ms. [redacted] at the time. As previously stated, there were no charges assessed for cosmetic deficiencies Ms. [redacted] noted at move in. We obtained a professional bid from a carpet restoration company regarding the necessity of ozone treatment and pet treatment and provided it to Ms. [redacted]. Ms. [redacted] did not pay any pet deposit, whatsoever. She did pay a pet fee, which is non-refundable. As clearly indicated in the Pet Addendum to the Apartment Lease Contract, and also in the Apartment Lease Contract, any damages due to the pet are the responsibility of the pet owner. Since she did not pay a pet deposit, there are no funds to apply to the damages done. She was not told that the pet fee is for the dog park; she was told that the fee is “for having a pet” which is verbiage directly from her contract. Ms. [redacted] has indicated that she was “assured that (pet fees) would be used for damages done to the apartment”. There is no record of this agreement whatsoever. It is not common practice for any landlord to use pet fees to offset damages, nor does it make practical sense to give a resident permission to damage an [redacted] · Austin, TX 78744 (512) [redacted] phone · (512) [redacted] fax www.landmarkatsaratogaridge.com apartment in advance. Ms. [redacted] indicated her understanding of the Pet Addendum, and the purpose and future application of monies paid, including the non-refundable pet fee, with her signature at the time of move in. As stated repeatedly in the Apartment Lease Contract, verbal agreements are not binding which is why we prepared and signed an all-encompassing contract that leaves no room for doubt. The Apartment Lease Contract states clearly that residents must return the apartment to original condition, minus “normal wear and tear”. Failure to clean, strong pet and food odors and debris left in the apartment is obviously not normal wear and tear. Furthermore animal damage is not “normal wear and tear” and therefore not a cost the landlord should bear. Ms. [redacted] indicated her understanding of this agreement with her signature at the time of move in. Upon receipt of Ms. [redacted]’s dispute I have followed up within two days each time with documentation and explanation of all charges. She has indicated that we have failed to follow up on allegations, which is simply untrue. It is clear that Ms. [redacted] is unhappy, but we have extensive documentation to validate the charges. Her claim to the Revdex.com is quite clearly an abuse of your organization and a bullying tactic. It is our policy to be very fair in our assessment of charges upon move out. We wish to leave every resident with a positive opinion of our business practices and I rarely have objections to move out charges. I explained to Ms. [redacted] that there were further charges I could have billed, but in the interest of fairness I did not bill them. I further offered to make affordable payment arrangements but she refused. Ms. [redacted] has indicated in writing that she refuses to pay and therefore I have no reason to hold the account in the office for any length of time. We utilize a third party collection agency to assist with debt such as this and we will be turning her file over to them as previously stated to her. Thank you for your time and attention to this matter. If I can be of further assistance please do not hesitate to reach out to me directly. Regards, [redacted] Community Manager Cc; resident file [redacted] · Austin, TX 78744 (512) [redacted] phone · (512) [redacted] fax www.landmarkatsaratogaridge.com