Sare Granite & Tile

#- March 18th; - March 18th Refund was process on the 19th.Customer SupportFastspring

Sorry for the problem? This order has been refunded on Nov

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12505425, and find that this resolution is satisfactory to me
Regards,
D*** ***

Order was refunded on July 17.K** ***Chief Customer Service OfficerFastSpringEmail: ***@fastspring.com? FastSpring offers a next generation Java-based software reseller platform, merchandising, and fulfillment solution for software publishers which is focused on customer service, flexibility,
and reasonable pricing.View the Flash Demo at:? http://www.fastspring.com/

No Zendesk tickets Refund was processed on April 20th due to Ethoca Alert and Finance as frudulant activityCustomer Support FastSpring

Below is the license info:? Dear J*** ***,Thank you for your order.Your order ID is DRM***11-6880-44259Your license is SND1SAL *** 337B18E630572E0You may download using the following URL https://sites.fastspring.com/wma-convert/order/dl/DRM***11-6880-22263FPlease note that your
download link will expire in days.Best Regards,WMAConvert Support Team

Support team forwarded the request to the seller requesting a refund and it was granted.  There were two follow up tickets from the buyer requesting an update; Again, they were redirected to the seller and the seller responded.  Doesn't appear our team closed the loop and follow up with...

the buyer but refund was processed.Customer Support Fastspring

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11614544, and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have refunded the order in full.  Please allow 3-5 days for refund to appear on your card.

#521769 - April 11th; #524375 - April 18th;  This request came through accounting via a letter through mail and support created the ticket to process refunds.  When checking the order ID, it appears that one of the charges was fully refunded ($59.90) and the second charge was partially...

refunded.  At this point, he is not sure the reason behind partial refund but will go ahead and process the remaining 42.75.  We will proceed with completing the remaining of this partial refund.  Customer Support Fastspring

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12547709, and find that this resolution is satisfactory to me. Thank you for helping to get this resolved!
Regards,
M[redacted]

This order has been refunded. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10713535, and find that this resolution is satisfactory to me.
Regards,
I[redacted]

No records of a ticket.  He claims he called ###-###-#### but he may not have left a message so we don't have any records of creating a ticket for him. Looking at the three Order IDs: ADV171124-6285-50390S, ADV171119-3429-43957S, ADV171119-3429-12974S, it appears that he has been getting...

charged Since no records or tickets, we will reach out to this buyer and proceed with cancellation and refund ($184.72) Customer Support Fastspring

Complaint: 11010791
I am rejecting this response because: While Mr. K[redacted]...

was correct in stating that FastSpring did REFUND November 25, 2015 debit charge of $19.99. However, there remains REFUNDS for October, September, August and July, along with the original purchase price of $19.99 debited on June 27, 2015.  As I explained to Daniel (I believe that was his name) on 12/23,2015, I made ever feasible effort available to CANCEL my DLLSuites subscription well within the 30-day CANCELLATION period allowed. This was equally reiterated after discovering that DLLSuites had debited my bank account "again" in July 2015 for $19.99. As I stated in my original complaint, the DLLSuites webpage is not "user-friendly" at all.  There was no Customer Service phone number; not any method provided to contact Customer Service.  However, I did make numerous efforts to  contact DLLSuites by the [email protected] link provided. Yet each time I accessed this web link all I got was a list of Frequently Asked Questions (FAQ) on how to download a DLL (Dynamic Link Library file). As a matter of fact, I REPEATEDLY stated to this alleged SUPPORT site that I wanted to CANCEL my subscription because of the results discovered when I was asked to download and run a Registry Recovery Program by a Technical Service forum. I forwarded the scan results to this Technical Forum and was told to REMOVE DLLSuites because it was creating conflicts with my PC registry. I also asked DLLSuites Support why I was charged an additional $19.99 in July 2015 and emphatically told them that I was not going to pay $19.99 a month for a product that I could purchase for a one-time price of $19.99.Not once did Support or Customer Service personnel with DLLSuites respond to any of the Emails I sent, and I have them all.   Not only that, since I could not find a Customer Service contact number, I began "replying" to DLLSuites via Emails they had sent me. I have those Emails as well.DLL Suites owes me $79.99, my original purchase price of $19.99 since I did make every effort to CANCEL my subscription before the 30-day trail period;  a July 2015 debit of $19.95, an August 2015 debit of $19.99; a September 2015 debit of $19.99, and an October 2015 debit of $19.99. DLLSuites did REFUND November 2015;s debit of $19.99.I can provide Revdex.com of the Tri-Counties a copy of each debit date and amount along with Emails where I REPLIED to DLLSuites regarding  these unaware additional monthly charges.
Regards,
A[redacted]

Order has been refunded today.K[redacted], Chief Customer Service Officerhttp://www.fastspring.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11564676, and find that this resolution is satisfactory to me.
Regards,
D[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11010791, and find that this resolution is satisfactory to me.
If FastSprings representative, Mr. K[redacted], was truthful, then I will certainly know by next week whether or not they refunded the remainder of charges debited. Therefore, I would like to reserve judgment or comment until I actually see that these charges have been refunded.In the meantime, however, I would like to express my deepest appreciate and gratitude to Revdex.com of the Tri-Counties for your arbitration in resolving this very unfortunate issue.Thus, until I actually see the reflected REFUNDED charges, I would like to request that this complaint #11010791 remain open until such time. Once the funds have been refunded I will contact you and let you know so that the complaint can be closed.
Regards,
A[redacted]

Your orders/subscriptions have been refunded/cancelled and we are taking action on our end to prevent this in the future. K[redacted] - FastSpring

This order was refunded on Aug 22.