Sarentos Italian Restaurant & Pizzeria

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]My view on this matter is that Sarento's created fraud by submitting a charge over what I was billed and signed to pay. The $is a small amount to loose, but I submitted this claim because of principalI believe what Sarento's did was fraudI would like to see Sarento's return the $to Discover, admit they were wrong and send me an apology
Regards,
*** ***

[redacted] and her group of guests dined with us on 6-5-2015.  They asked for split checks with a fairly large group and we told them that it is our policy to have one main check...

per table.  It also says this on our menu.  They complained over and over about this issue.  We then stated that we would take separate payments on the same check if they would like, for example, $50 on one card, $15 on another etc…  This was not satisfactory for them either.  So finally we told them that we would split the check but it would take some time.  After a few minutes we gave them the check again, split up correctly.  The person sitting with [redacted] looked at her check, closed the book, said that she didn’t need any change, and walked out without paying for the tab.  Everyone else paid.  When [redacted] contacted me about being over charged I asked if she knew the people in her group and she said yes but she would not give any names and that if they didn’t pay their bill then that was just too bad.  I went over the split check policy again with her and said that no refund would be issued as the reservation was made in her name.  I have been general manager of this establishment for more than 10 years.  I do believe that this falls into a law in Wisconsin named “Defrauding an Innkeeper.”  However, if these folks really need to steal $15-20 I will certainly let them have $20 out of my own pocket.  I just feel that what they did was wrong, that they knew what they were going to do it, and that they were quite rude to my staff and myself while doing so.  Please let me know your thoughts and how to proceed so that we are in accordance with the law and appropriate business procedures. 
Thank You for Your Time,
 
[redacted]
General Manager
Sarento’s Italian Restaurant
[email protected]
(608)253-3300